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Author  |
Benny Carlé; Fernand Vermeersch; Carlos Rojas Palma |
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Title |
Systems improving communication in case of a nuclear emergency: Two information exchange systems in the Belgian Nuclear Research Center |
Type |
Conference Article |
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Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
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Volume |
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Issue |
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Pages |
57-62 |
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Keywords |
Artificial intelligence; Civil defense; Communication systems; Decision support systems; Information management; Information systems; Radioactive materials; Risk management; Crisis communications; Crisis response; Decision support system (dss); Emergency management; Emergency response; Nuclear emergencies; Emergency services |
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Abstract |
Creating a 'common view' between all stakeholders on the course of an emergency situation and the possible consequences is a challenge for any crisis management organisation. In the SCKâEUR¢CEN nuclear emergency preparedness research two projects address two different and particular communication or information management challenges. The HINES system aims at creating a common view by using an information system as a communication tool in an on-site nuclear emergency response room. The MODEM project uses XML-technology to stimulate communication between scientific experts from different countries and institutes by facilitating the exchange of information used in decision support models used to assess the impact of a release of radioactive material in the environment. Both systems are implemented in prototype phase and used regularly during exercises. © Proceedings ISCRAM 2004. |
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Address |
SCK CEN, Belgian Nuclear Research Center, Boeretang 200, 2400 Mol, Belgium |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
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Language |
English |
Summary Language |
English |
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ISSN |
2411-3387 |
ISBN |
9076971080 |
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Track |
Poster Session |
Expedition |
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Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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no |
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Call Number |
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Serial |
89 |
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Author |
Christian Neuhaus |
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Title |
Using what is already there – Integrated Crisis Communication as a new approach in crisis management – Case study and suggestions |
Type |
Conference Article |
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Year |
2010 |
Publication |
ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings |
Abbreviated Journal |
ISCRAM 2010 |
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Volume |
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Issue |
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Pages |
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Keywords |
Information systems; Crisis communications; Crisis management; Crisis management systems; New approaches; Research questions; System integration; Management information systems |
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Abstract |
Communication plays a vital part in today's crisis management. Communication-channels and information systems in crisis management are often used separately. Our case study suggests an Integrated Crisis Communication (ICC) approach, which integrates all available communication-channels and information systems in one stakeholder oriented approach. The basis of this article is a case study of a 2-year research project with one of Germany's largest energy providers. The article starts with outlining the need for a communication-oriented crisis management. It presents results and findings from our research and explicates the main functionality the prototype we developed. Open questions and future research questions are outlined at the end. |
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Address |
Institut für Medienforschung (IfM), University of Siegen, Germany |
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Corporate Author |
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Thesis |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Seattle, WA |
Editor |
S. French, B. Tomaszewski, C. Zobel |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
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Track |
Technologies and Tools |
Expedition |
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Conference |
7th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Approved |
no |
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Call Number |
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Serial |
808 |
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Author |
Christian Neuhaus; Mario Hannappel; Daniela Giebel; Sabine Färfers |
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Title |
Crisis management systems in Germany – A status report about the current functions and developments of private and public crisis managementsystems in Germany |
Type |
Conference Article |
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Year |
2012 |
Publication |
ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2012 |
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Volume |
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Issue |
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Pages |
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Keywords |
Civil defense; Disasters; Information systems; Management information systems; Risk management; Command; Crisis communications; Crisis management; Crisis management systems; Emergency management; Interoperability |
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Abstract |
Crisis management systems play a critical role in supporting responders and decision makers in their crisis and emergency management functions. Even though these systems and solutions have been broadly adopted in private and public organizations, very few quantitative studies can be found on their functions, user groups, targeted stakeholders, their technological requirements and their scope of services. The present study gives an outline of our ongoing project and an insight in the first results of a three-year study of crisis management systems in Germany. The study will outline the methods of our analysis and will present some results from an analysis of over more than 170 systems from over 70 vendor/developers. It will then give a conclusion of the results and outline open and future questions. © 2012 ISCRAM. |
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Address |
University of Siegen, Institute for Media Research, Germany |
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Corporate Author |
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Thesis |
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Publisher |
Simon Fraser University |
Place of Publication |
Vancouver, BC |
Editor |
L. Rothkrantz, J. Ristvej, Z.Franco |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780864913326 |
Medium |
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Track |
Command and Control Studies |
Expedition |
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Conference |
9th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
174 |
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Author |
Christian Reuter |
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Title |
Power outage communications: Survey of needs, infrastructures and concepts |
Type |
Conference Article |
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Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
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Volume |
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Issue |
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Pages |
884-889 |
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Keywords |
Information systems; Mobile computing; Citizen; Communication infrastructure; Crisis communications; General information; Information and Communication Technologies; Information demand; Power outage; Smart-phone applications; Outages |
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Abstract |
Crisis communication during power outages poses several challenges. Frist, the causes of power outages are often events such as severe weather, which also lead to complications. Second, power outages themselves lead to limitations in everyday life. Third, communication infrastructures, that are necessary for crisis communication, are often affected. This work focuses on the communication of the organizations responsible for recovery work (emergency services, public administration, energy network operators) to the public affected by the power outage. Therefore this paper investigates the perception and the information demands of citizens and communication infrastructures in different scenarios. Taking the users' needs into consideration, an Information and Communication Technology (ICT) based concept for crisis communication, which combines general information with location-specific and setting-specific information was implemented as a prototype smartphone application and evaluated with 12 potential end users. ICT-based concepts can gain acceptance, however they should be understood as supplemental for some target groups and in some scenarios. |
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Address |
Institute for Information Systems, University of Siegen, Germany |
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Thesis |
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Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9783923704804 |
Medium |
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Track |
Social Media |
Expedition |
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Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
873 |
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Author |
Christian Reuter; Alexandra Marx; Volkmar Pipek |
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Title |
Social software as an infrastructure for crisis management-A case study about current practice and potential usage |
Type |
Conference Article |
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Year |
2011 |
Publication |
8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011 |
Abbreviated Journal |
ISCRAM 2011 |
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Issue |
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Pages |
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Keywords |
Hardware; Citizen participation; Crisis communications; Infrastructuring; Love parade; Social software; Information systems |
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Abstract |
In this paper we will be discussing how the (semi-)professional actors involved in crisis management (police, fire-fighters, etc.) and the affected citizens can communicate and collaborate by the use of social software. After the definition of the term 'social software' we will provide the state-of-the-art on current social software use in crisis management. Drawing from this, we will present two case studies where we examined the social software use in 2010: First during the disruption of air travel due to the eruptions of Eyjafjallajökull volcano in Iceland, second during the crisis at a stampede at the Love Parade music festival in Germany. We identified weak points and further potentials and tested the validity of the American case study findings from literature for Europe. We will conclude with a concept for using citizens in inter-organizational crisis management with a social software infrastructure and a communication matrix for crisis management. |
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Address |
Research School Business and Economics, University of Siegen, Germany; Institute for Information Systems, University of Siegen, Germany |
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Corporate Author |
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Thesis |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Lisbon |
Editor |
M.A. Santos, L. Sousa, E. Portela |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9789724922478 |
Medium |
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Track |
Social Media and Collaborative Systems |
Expedition |
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Conference |
8th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
876 |
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Author |
Christian Reuter; Volkmar Pipek; Claudia Mueller |
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Title |
Computer supported collaborative training in crisis communication management |
Type |
Conference Article |
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Year |
2009 |
Publication |
ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives |
Abbreviated Journal |
ISCRAM 2009 |
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Volume |
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Issue |
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Pages |
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Keywords |
Information systems; Behaviour patterns; Collaborative training; Communication practices; Computer Supported Collaborative Learning; Crisis communications; Crisis management; Inter-organisational; Mutual understanding; Personnel training |
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Abstract |
Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders. |
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Address |
University of Siegen, Germany |
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Corporate Author |
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Thesis |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Gothenburg |
Editor |
J. Landgren, S. Jul |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9789163347153 |
Medium |
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Track |
Human-Computer Interaction |
Expedition |
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Conference |
6th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
875 |
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Author |
Christian Reuter; Volkmar Pipek; Torben Wiedenhöefer; Benedikt Ley |
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Title |
Dealing with terminologies in collaborative systemsfor crisis management |
Type |
Conference Article |
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Year |
2012 |
Publication |
ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2012 |
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Volume |
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Issue |
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Pages |
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Keywords |
Communication; Information systems; Collaboration; Collaborative systems; Crisis communications; Crisis management; Empirical studies; Inter-organisational; Linguistic symbols; Theoretical foundations; Terminology |
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Abstract |
This paper presents approaches on how to deal with terminological ambiguities (different understandings of terms in heterogeneous groups of actors) in collaborative systems. First we will give some insight on the conceptual and theoretical foundation surrounding the 'triangle of reference', a model of how linguistic symbols are related to the objects they represent. Then we will describe the results of our exploratory empirical study, which was conducted in Germany, and dealt with inter-organisational crisis communication. Based on this, we will then deduce requirements necessary for supporting and dealing with terminologies, and propose technical approaches for collaborative systems. © 2012 ISCRAM. |
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Address |
Institute for Information Systems, University of Siegen, Germany |
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Corporate Author |
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Thesis |
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Publisher |
Simon Fraser University |
Place of Publication |
Vancouver, BC |
Editor |
L. Rothkrantz, J. Ristvej, Z.Franco |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780864913326 |
Medium |
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Track |
Social Media and Collaborative Systems |
Expedition |
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Conference |
9th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
192 |
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Author |
Jeannette N. Sutton |
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Title |
When online is off: Public communications following the February 2011 Christchurch, NZ, earthquake |
Type |
Conference Article |
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Year |
2012 |
Publication |
ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2012 |
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Volume |
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Issue |
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Pages |
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Keywords |
Earthquakes; Information systems; Crisis communications; Disaster response; Electronic channels; Information access; Local government; On-line communication; Public communications; Social media; Disasters |
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Abstract |
This work in progress investigates the communication issues encountered and the strategies used by local government to communicate electronically with disaster affected individuals in the immediate aftermath of the February 2011 earthquake in Christchurch, NZ. It also provides a preliminary examination of the effects of information access on individual perceptions of community resiliency. We draw from a variety of data sources, including field research, interviews, and focus groups with local community members. Ongoing survey research will be integrated into future papers and presentations. This research provides insight into online crisis communications and the effectiveness of strategies to communicate with members of the public in a post-disaster environment when there is limited access to information via electronic channels. © 2012 ISCRAM. |
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Address |
University of Colorado, Colorado Springs, United States |
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Corporate Author |
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Thesis |
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Publisher |
Simon Fraser University |
Place of Publication |
Vancouver, BC |
Editor |
L. Rothkrantz, J. Ristvej, Z.Franco |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780864913326 |
Medium |
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Track |
Open Track |
Expedition |
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Conference |
9th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
213 |
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Author |
Keri K. Stephens; Jessica L. Ford |
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Title |
Banning mobile devices: Workplace policies that selectively exclude can shape crisis communication |
Type |
Conference Article |
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Year |
2014 |
Publication |
ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2014 |
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Volume |
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Issue |
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Pages |
279-283 |
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Keywords |
Information systems; Management information systems; Mobile devices; Public policy; Risk management; Societies and institutions; Crisis and emergency managements; Crisis communications; Crisis management; Crisis management systems; Digital divide; Digital inequalities; ICTs; Organizational justice; Human resource management |
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Abstract |
There is a growing need to understand how mobile devices are used to reach people in a crisis. This study focuses on how work organizations play a gatekeeping role in how their employees receive crisis information. Relying on research in the digital divide and organizational justice, this study compares two different types of organizations and their policies banning or allowing mobile devices at work. Three major themes emerged: having omnipotent supervisors, being powerless workers, and experiencing information holes. These themes highlight the burden placed on organizations to create more inclusive digital policies to ensure that employees do not fall through the net of crisis management systems. Additionally, these findings necessitate new discussions among crisis and emergency management scholars that include the current understanding of the digital divide, specifically as it relates to digital inequality in the workplace. |
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Address |
University of Texas at Austin, United States |
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Thesis |
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Publisher |
The Pennsylvania State University |
Place of Publication |
University Park, PA |
Editor |
S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih. |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780692211946 |
Medium |
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Track |
Ethical, Legal and Social Issues of IT Supported Emergency Response |
Expedition |
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Conference |
11th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
975 |
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Author |
Ma Ma; H. Zhang; Yi Liu |
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Title |
Development of a joint official microblog platform to improve interactive communication with the public under a centralized system |
Type |
Conference Article |
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Year |
2014 |
Publication |
ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2014 |
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Volume |
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Issue |
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Pages |
782-786 |
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Keywords |
Hardware; Centralized systems; Crisis communications; Interactive; Micro-blog; Social media; Information systems |
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Abstract |
Social media bring both challenges and opportunities to crisis management. This paper summarizes the difficulties in crisis communication under a centralized jurisdiction system by looking into online collective behaviors in mainland China. The paper then introduces the development of an official microblog and proposes a joint official microblog platform to improve interactive communication in a centralized system. The functional design of this platform is introduced in detail and the future improvement of the platform is discussed. |
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Address |
Institute of Public Safety Research, Tsinghua University, China |
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Corporate Author |
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Thesis |
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Publisher |
The Pennsylvania State University |
Place of Publication |
University Park, PA |
Editor |
S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih. |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780692211946 |
Medium |
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Track |
Social Media in Crisis Response and Management |
Expedition |
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Conference |
11th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
733 |
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Author |
Manne Messemaker; Jeroen Wolbers; Willem Treurniet; Kees Boersma |
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Title |
Shaping societal impact: Between control and cooperation |
Type |
Conference Article |
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Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
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Volume |
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Issue |
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Pages |
901-905 |
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Keywords |
Information systems; Command and control; Crisis communications; Crisis management; Incident response; Mutual shaping; Security incident; Societal impacts; Concretes |
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Abstract |
In our modem society, the impact of large-scale spfety and security incidents can be large and diverse. Yet. this societal impact is makeable and controllable to a limited extent. At best, the effect of concrete response actions is that the direct damage is somewhat reduced and that the recovery is accelerated. Proper crisis communication can make the biggest difference with respect to overall societal impact. We argue that crisis communication must strike a balance between a directive approach of chaos, command and control and a more empathic approach of continuity, coordination and cooperation. On the basis of a concrete case we analyze how crisis communication reflects the incident response approach and how societal impact is affected. |
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Address |
VU University Amsterdam, Netherlands; TNO, Netherlands |
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Corporate Author |
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Thesis |
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Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9783923704804 |
Medium |
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Track |
Social Media |
Expedition |
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Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
770 |
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Author |
Marie Bartels |
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Title |
Communicating probability: A challenge for decision support systems |
Type |
Conference Article |
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Year |
2014 |
Publication |
ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2014 |
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Volume |
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Issue |
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Pages |
260-264 |
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Keywords |
Artificial intelligence; Critical infrastructures; Decision making; Information systems; Public works; Crisis communications; Crisis management; Decision-making under uncertainty; Inter-organizational; Interorganizational cooperation; Making decision; Decision support systems |
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Abstract |
This paper presents observations made in the course of two interorganizational crisis management exercises that were conducted in order to identify requirements for a decision support system for critical infrastructure operators. It brings into focus how different actors deal with the uncertainty of information that is relevant for other stakeholders and therefore is to be shared with them. It was analyzed how the participants articulated und comprehended assessments on how probable the reliability of a given data or prognosis was. The recipients of the information had to consider it when making decisions concerning their own network. Therefore they had to evaluate its reliability. Different strategies emerged. |
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Address |
Technische Universität Berlin, Germany |
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Publisher |
The Pennsylvania State University |
Place of Publication |
University Park, PA |
Editor |
S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih. |
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Language |
English |
Summary Language |
English |
Original Title |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780692211946 |
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Track |
Decision Support Systems |
Expedition |
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Conference |
11th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
289 |
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Author |
Robert Thomson; Naoya Ito; Hinako Suda; Fangyu Lin; Yafei Liu.; Ryo Hayasaka; Ryuzo Isochi; Zhou Wang |
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Title |
Trusting tweets: The Fukushima disaster and information source credibility on Twitter |
Type |
Conference Article |
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Year |
2012 |
Publication |
ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2012 |
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Keywords |
Cell culture; Information systems; Nuclear power plants; Social networking (online); Anonymity; Credibility; Crisis communications; Deindividuation; Fukushima; Social media; Trust; Twitter; Disasters |
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Abstract |
This paper focuses on the micro-blogging service Twitter, looking at source credibility for information shared in relation to the Fukushima Daiichi nuclear power plant disaster in Japan. We look at the sources, credibility, and between-language differences in information shared in the month following the disaster. Messages were categorized by user, location, language, type, and credibility of information source. Tweets with reference to third-party information made up the bulk of messages sent, and it was also found that a majority of those sources were highly credible, including established institutions, traditional media outlets, and highly credible individuals. In general, profile anonymity proved to be correlated with a higher propensity to share information from low credibility sources. However, Japanese-language tweeters, while more likely to have anonymous profiles, referenced low-credibility sources less often than non-Japanese tweeters, suggesting proximity to the disaster mediating the degree of credibility of shared content. © 2012 ISCRAM. |
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Address |
Graduate School of International Media, Communication and Tourism Studies, Japan; Research Faculty of Media Communication, Hokkaido University, Japan |
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Simon Fraser University |
Place of Publication |
Vancouver, BC |
Editor |
L. Rothkrantz, J. Ristvej, Z.Franco |
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Language |
English |
Summary Language |
English |
Original Title |
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ISSN |
2411-3387 |
ISBN |
9780864913326 |
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Track |
Social Media and Collaborative Systems |
Expedition |
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Conference |
9th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
216 |
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Author |
Teun Terpstra; Richard Stronkman; Arnout De Vries; Geerte L. Paradies |
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Title |
Towards a realtime Twitter analysis during crises for operational crisis management |
Type |
Conference Article |
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Year |
2012 |
Publication |
ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2012 |
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Pages |
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Keywords |
Disaster prevention; Information filtering; Information retrieval; Information systems; Monitoring; Storms; Crisis communications; Crisis management; Graphical displays; Information extraction tools; Natural hazard; Self organizations; Social media; Twitter; Social networking (online) |
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Abstract |
Today's crises attract great attention on social media, from local and distant citizens as well as from news media. This study investigates the possibilities of real-time and automated analysis of Twitter messages during crises. The analysis was performed through application of an information extraction tool to nearly 97,000 tweets that were published shortly before, during and after a storm hit the Pukkelpop 2011 festival in Belgium. As soon as the storm hit the festival tweet activity increased exponentially, peaking at 576 tweets per minute. The extraction tool enabled analyzing tweets through predefined (geo)graphical displays, message content filters (damage, casualties) and tweet type filters (e.g., retweets). Important topics that emerged were 'early warning tweets', 'rumors' and the 'self-organization of disaster relief' on Twitter. Results indicate that automated filtering of information provides valuable information for operational response and crisis communication. Steps for further research are discussed. © 2012 ISCRAM. |
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Address |
HKV Consultants, Netherlands; Twitcident, Netherlands; TNO, Netherlands |
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Corporate Author |
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Thesis |
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Publisher |
Simon Fraser University |
Place of Publication |
Vancouver, BC |
Editor |
L. Rothkrantz, J. Ristvej, Z.Franco |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780864913326 |
Medium |
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Track |
Social Media and Collaborative Systems |
Expedition |
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Conference |
9th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
215 |
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Author |
Thomas Heverin; Lisl Zach |
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Title |
Microblogging for crisis communication: Examination of twitter use in response to a 2009 violent crisis in the Seattle-Tacoma, Washington area |
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Conference Article |
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Year |
2010 |
Publication |
ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings |
Abbreviated Journal |
ISCRAM 2010 |
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Pages |
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Keywords |
Information systems; Computer-mediated communication; Crisis communications; Crisis informatics; Information shared; Information sharing; Microblogging; Police officers; Research efforts; Social networking (online) |
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Abstract |
This research-in-progress paper reports on the use of microblogging as a communication and information sharing resource during a recent violent crisis. The goal of the larger research effort is to investigate the role that microblogging plays in crisis communication during violent events. The shooting of four police officers and the subsequent 48-hour search for the suspect that took place in the Seattle-Tacoma area of Washington in late November 2009 is used as a case study. A stream of over 6,000 publically available messages on Twitter, a popular microblogging site, was collected and individual messages were categorized as information, opinion, technology, emotion, and action-related. The coding and statistical analyses of the messages suggest that citizens use microblogging as one method to organize and disseminate crisis-related information. Additional research is in progress to analyze the types of information transmitted, the sources of the information, and the temporal trends of information shared. |
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Address |
College of Information Science and Technology, Drexel University, United States |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Seattle, WA |
Editor |
S. French, B. Tomaszewski, C. Zobel |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
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Track |
Collaboration and Social Networking |
Expedition |
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Conference |
7th International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
578 |
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