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Author Carin Rencrantz; Niclas Karlsson; Rolf Olsson
Title (up) A concept for inter-organizational crisis management exercises Type Conference Article
Year 2012 Publication ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2012
Volume Issue Pages
Keywords Information systems; Consequences; Cooperation; Coordination; Crisis management; Exercise; Management information systems
Abstract A large inter-organizational Swedish crisis management exercise was carried out during two months in 2011. It was unique in the sense that it combined both short-term and long-term crisis management involving more than 60 organizations and 6000 participants. This has never been done before in this context and therefore required an elaborated and sophisticated exercise concept. The purpose of this paper is to present the concept of the exercise as well as lessons learned about the concept and the Swedish crisis management system. The exercise was composed of three different phases each involving different methods with respect to exercising and evaluating effective and efficient crisis management. The general conclusion is that the exercise enabled analyzes and handling of both short-term and long-term crisis management. This implies that the exercise concept could be of great use in Sweden and other countries where emergencies call for cooperation between numerous distributed organizations. © 2012 ISCRAM.
Address Swedish Civil Contingencies Agency, Sweden
Corporate Author Thesis
Publisher Simon Fraser University Place of Publication Vancouver, BC Editor L. Rothkrantz, J. Ristvej, Z.Franco
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9780864913326 Medium
Track Inter-Organizational Exercises and Operations Expedition Conference 9th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 191
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Author Josine Van De Ven; Martijn Neef
Title (up) A critical thinking environment for crisis response Type Conference Article
Year 2006 Publication Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2006
Volume Issue Pages 223-229
Keywords Decision support systems; Information systems; Crisis management; Crisis response; Critical issues; Critical thinking; Decision supports; Integrated supports; Various technologies; Working environment; Decision making
Abstract Building up a proper understanding of a large-scale incident is an important and difficult process. We envision a working environment for decision makers in crisis management situations that allows them to work with information in various ways. That will stimulate them to think critically in processing the information they receive-All in support of rapid sensemaking and decision making. To realize this ambition, we combine various technologies into an integrated support concept called the Critical Thinking Environment (CTE), aimed at tackling critical issues in sensemaking.
Address TNO Defense, Security and Safety Soesterberg, Netherlands
Corporate Author Thesis
Publisher Royal Flemish Academy of Belgium Place of Publication Newark, NJ Editor B. Van de Walle, M. Turoff
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9090206019; 9789090206011 Medium
Track COMMAND AND CONTROL Expedition Conference 3rd International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 1037
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Author Dragos Datcu; Leon J.M. Rothkrantz
Title (up) A Dialog Action Manager for automatic crisis management Type Conference Article
Year 2008 Publication Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2008
Volume Issue Pages 384-393
Keywords Bayesian networks; Information systems; Management information systems; Mobile devices; Safe handling; Automatic systems; Crisis management; Crisis management systems; Crisis situations; Data-communication; Reasoning; System architectures; System knowledge; Managers
Abstract This paper presents the results of our research on the development of a Dialog Action Manager-DAM as part of a complex crisis management system. Imagine the utility of such an automatic system to detect the crisis and to provide support to people in contexts similar to what happened recently at the underground in London and Madrid. Preventing and handling the scenarios of terrorism and other crisis are nowadays maybe the most important issues for a modern and safe society. In order to automate the crisis support, DAM simulates the behavior of an employee at the crisis centre handling telephone calls from human observers. Firstly, the system has to mimic the natural support for the paradigm 'do you hear me?' and next for the paradigm 'do you understand me?'. The people witnessing the crisis event as well as human experts provide reports and expertise according to their observations and knowledge on the crisis. The system knowledge and the data communication follow the XML format specifications. The system is centered on the results of our previous work on creating a user-centered multimodal reporting tool that works on mobile devices. In our paper we describe the mechanisms for creating an automatic DAM system that is able to analyze the user messages, to identify and track the crisis contexts, to support dialogs for crisis information disambiguation and to generate feedback in the form of advice to the users. The reasoning is done by using a data frame and rule based system architecture and an alternative Bayesian Network approach. In the paper we also present a series of experiments we have attempted in our endeavor to correctly identify natural solutions for the crisis situations.
Address Man-Machine Interaction Group, Delft University of Technology, 2628 CD, Delft, Netherlands
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Washington, DC Editor F. Fiedrich, B. Van de Walle
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9780615206974 Medium
Track Observation Systems in Crisis Situations Expedition Conference 5th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 424
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Author Nadia Saad Noori; Jeroen Wolbers; Kees Boersma; Xavier Vilasís Cardona
Title (up) A Dynamic Perspective of Emerging Coordination Clusters in Crisis Response Networks Type Conference Article
Year 2016 Publication ISCRAM 2016 Conference Proceedings ? 13th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2016
Volume Issue Pages
Keywords Crisis Management; Response Operations; Coordination Clusters; Complex Networks
Abstract Disasters and crisis create complex conditions that require intra-organizational and inter-organizational coordination throughout the duration of response operations. Emergency response plans and Incident Command Systems that are implemented at times of crisis are well defined on the intra-organizational level, following organization?s own hierarchy and resources. However, in reality, units of different organizations behave differently as they form sub-networks to carry out tasks involved in response operations, despite differences in operating protocols and training background. In this paper we introduce a novel approach to study crisis response networks: the emergence of coordination clusters. The results indicate resilience in the behavior of response units from different organizations as they re-organize into coordination clusters and collectively respond to the unfolding emergency events. Understanding characteristics of coordination clusters helps to identify critical tasks and units beside resources required during emergency response operations. Our results contribute to the continuous change in the concepts of crisis response management and the shift towards a network and function based response protocols.
Address
Corporate Author Thesis
Publisher Federal University of Rio de Janeiro Place of Publication Rio de Janeiro, Brasil Editor A. Tapia; P. Antunes; V.A. Bañuls; K. Moore; J. Porto
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3394 ISBN 978-84-608-7984-15 Medium
Track Intelligent Decision Support in the Networked Society Expedition Conference 13th International Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 1333
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Author Michael E. Stiso; Aslak Wegner Eide; Antoine Pultier
Title (up) A foray into the use of serious games in controlled research on crisis management Type Conference Article
Year 2015 Publication ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2015
Volume Issue Pages
Keywords controlled experiments; Crisis Management; games; research methods; virtual worlds
Abstract Controlled experiments on crisis management could provide many insights into the human factors that lead to effective performance in the area. However, the challenge of establishing a controlled environment directly relevant to the chaotic settings in which crisis management occurs means that such experiments are scarce. Here, we describe our attempt to use a videogame (ARMA III) as a realistic but controllable environment for research in this domain. We successfully developed a testbed linking the game world to the front-end of a prototype command-and-control system, so that one can use the latter to monitor events in the former. However, when it came to developing controlled scenarios for the experiment, we discovered that too much realism can be a problem. This paper outlines the challenges we encountered and provides recommendations for researchers and game designers interested in the use of serious games in scientific research.
Address
Corporate Author Thesis
Publisher University of Agder (UiA) Place of Publication Kristiansand, Norway Editor L. Palen; M. Buscher; T. Comes; A. Hughes
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9788271177881 Medium
Track Serious Gaming Expedition Conference ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management
Notes Approved yes
Call Number Serial 1248
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Author Hossein Baharmand; Tina Comes
Title (up) A Framework for Shelter Location Decisions by Ant Colony Optimization Type Conference Article
Year 2015 Publication ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2015
Volume Issue Pages
Keywords Ant Colony Optimization; Crisis Management; Location Decision; Shelter Planning
Abstract Earthquakes frequently destroy the homes and livelihoods of thousands. One of the most important concerns after an earthquake is to find a safe shelter for the affected people. Because of large numbers of potential locations, the multitude of constraints (e.g. access to infrastructures; security); and the uncertainty prevailing (e.g., number of places required) the identification of optimal shelter locations is a complex problem. Nevertheless, rapidly locating shelters and transferring the affected people to the nearest shelters are high priority in crisis situations. In this paper, we develop a framework based on Ant Colony Optimization (ACO) to support decisions-makers in the response phase. Using the same framework, we also derive recommendations for urban planning in the preparedness phase. We demonstrate our method with a case focusing on the city of Kerman, in Iran.
Address
Corporate Author Thesis
Publisher University of Agder (UiA) Place of Publication Kristiansand, Norway Editor L. Palen; M. Buscher; T. Comes; A. Hughes
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9788271177881 Medium
Track Decision Support Systems Expedition Conference ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management
Notes Approved yes
Call Number Serial 1292
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Author Alva Linhagen; Anton Björnqvist; Peter Berggren
Title (up) A Meta-evaluation of Swedish Evaluations of COVID-19 Pandemic Management Type Conference Article
Year 2022 Publication ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2022
Volume Issue Pages 349-361
Keywords COVID-19; crisis management; meta-evaluation
Abstract The COVID-19 pandemic has had a global impact om society. Different countries and organizations have chosen different approaches to manage this crisis. This paper aims to describes how public Swedish actors (county administrative boards, municipalities, and regional councils) evaluated their management of the COVID-19 pandemic. Also, the paper aims to suggest improvements for crisis management strategies. Applying a meta-evaluation approach to open reports from the public organizations means collecting evaluation reports, determining if they fit the inclusion criteria, and if so, include them in the analysis. Included reports were categorized and given points indicating different types of merits. In addition, a thematic analysis of conclusions was conducted. 110 evaluation reports from 98 different organizations are included in the analysis. The importance of evaluating, having a structure for data collection, analysis, and reporting is reflected in the quality of the reports. Four identified themes offer an understanding of areas in need for development among Swedish regional councils, municipalities, and county administrative boards.
Address Linköping University; Linköping University; Linköping University
Corporate Author Thesis
Publisher University of Agder (Norway) Place of Publication Tarbes, France Editor Rob Grace; Hossein Baharmand
Language English Summary Language Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-82-8427-099-9 Medium
Track Command and Control Studies Expedition Conference
Notes Approved no
Call Number ISCRAM @ idladmin @ Serial 2423
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Author Frédérick Bénaben; Chihab Hanachi; Matthieu Lauras; Pierre Couget; Vincent Chapurlat
Title (up) A metamodel and its ontology to guide crisis characterization and its collaborative management Type Conference Article
Year 2008 Publication Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2008
Volume Issue Pages 189-196
Keywords Characterization; Hardware; Ontology; Automated reasoning; Collaborative management; Collaborative process; Crisis; Crisis management; Metamodeling; Reference modeling; System of systems; Information systems
Abstract This paper presents a research in progress about the French ISyCri project that aims at providing partners involved in crisis management with an agile Mediation Information System (MIS). Not only this MIS shoul support the interoperability of the partners' information systems but it is also dedicated to coordinate their activities through a collaborative process. One of the first and main steps towards such a MIS, is to elaborate a common and sharable reference model built to characterize crisis situations. Such a model is also an input for automated reasoning to elaborate and adapt a crisis solving collaborative process. This article presents the objective of the project, our approach and our first results: a UML metamodel of crisis situation and its corresponding OWL ontology on top of which deductions are possible.
Address Université de Toulouse, Mines ALBI, DR/GI, France; Université de Toulouse 1, France; Prefecture du Tarn, France; Ecole des Mines D'Alès, LGI2P, France
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Washington, DC Editor F. Fiedrich, B. Van de Walle
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9780615206974 Medium
Track Ontologies for Crisis Management Expedition Conference 5th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 301
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Author Loïc Bidoux; Jean-Paul Pignon; Frédérick Bénaben
Title (up) A model driven system to support optimal collaborative processes design in crisis management Type Conference Article
Year 2014 Publication ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2014
Volume Issue Pages 245-249
Keywords Algorithms; Benchmarking; Decision making; Inference engines; Optimization; Process design; Collaborative process; Crisis management; Inter-agencies coordination; Key performance indicators; Model-driven; Multi-criteria decision analysis; Optimization algorithms; Technical design; Information systems
Abstract This paper presents a system dedicated to support crises managers that is focused on the collaboration issues of the actors involved in the response. Based on context knowledge, decision makers' objectives and responders' capabilities, the system designs in a semi-automatic way a set of collaborative process alternatives that can optimize coordination activities during an ongoing crisis resolution. The technical design of the system mixes optimization algorithms with inference of logical rules on an ontology. Candidate processes are evaluated through multi-criteria decision analysis and proposed to the decision-makers with associated key performance indicators to help them with their choice. The overall approach is model driven through a crisis meta-model and an axiomatic theory of crisis management.
Address Mines Albi – Université de Toulouse, France; Thales Communications and Security, France
Corporate Author Thesis
Publisher The Pennsylvania State University Place of Publication University Park, PA Editor S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9780692211946 Medium
Track Decision Support Systems Expedition Conference 11th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 325
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Author Gerasimos Antzoulatos; Panagiotis Giannakeris; Ilias Koulalis; Anastasios Karakostas; Stefanos Vrochidis; Ioannis Kompatsiaris
Title (up) A Multi-Layer Fusion Approach For Real-Time Fire Severity Assessment Based on Multimedia Incidents Type Conference Article
Year 2020 Publication ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2020
Volume Issue Pages 75-89
Keywords Crisis Management, Real-Time Fire Severity Assessment, Image Recognition, Object Detection, Semantic Segmentation.
Abstract Shock forest fires have short and long-terms devastating impact on the sustainable management and viability of natural, cultural and residential environments, the local and regional economies and societies. Thus, the utilisation of risk-based decision support systems which encapsulate the technological achievements in Geographical Information Systems (GIS) and fire growth simulation models have rapidly increased in the last decades. On the other hand, the rise of image and video capturing technology, the usage mobile and wearable devices, and the availability of large amounts of multimedia in social media or other online repositories has increased the interest in the image understanding domain. Recent computer vision techniques endeavour to solve several societal problems with security and safety domains to be one of the most serious amongst others. Out of the millions of images that exist online in social media or news articles a great deal of them might include the existence of a crisis or emergency event. In this work, we propose a Multi-Layer Fusion framework, for Real-Time Fire Severity Assessment, based on knowledge extracted from the analysis of Fire Multimedia Incidents. Our approach consists of two levels: (a) an Early Fusion level, in which state-of-the-art image understanding techniques are deployed so as to discover fire incidents and objects from images, and (b) the Decision Fusion level which combines multiple fire incident reports aiming to assess the severity of the ongoing fire event. We evaluate our image understanding techniques in a collection of public fire image databases, and generate simulated incidents and feed them to our Decision Fusion level so as to showcase our method's applicability.
Address Information Technologies Institute (ITI) – Centre for Research and Technology Hellas (CERTH); Information Technologies Institute (ITI) – Centre for Research and Technology Hellas (CERTH); Information Technologies Institute (ITI) – Centre for Research and Technology Hellas (CERTH);Information Technologies Institute (ITI) – Centre for Research and Technology Hellas (CERTH);Information Technologies Institute (ITI) – Centre for Research and Technology Hellas (CERTH);Information Technologies Institute (ITI) – Centre for Research and Technology Hellas (CERTH)
Corporate Author Thesis
Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Amanda Hughes; Fiona McNeill; Christopher W. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 978-1-949373-27-8 ISBN 2411-3394 Medium
Track AI Systems for Crisis and Risks Expedition Conference 17th International Conference on Information Systems for Crisis Response and Management
Notes gantzoulatos@iti.gr Approved no
Call Number Serial 2209
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Author Christian Iasio; Ingrid Canovas; Elie Chevillot-Miot; Tendry Randramialala
Title (up) A New Approach to Structured Processing of Feedback for Discovering and Investigating Interconnections, Cascading Events and Disaster Chains Type Conference Article
Year 2022 Publication ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2022
Volume Issue Pages 285-298
Keywords Knowledge management; multiperspectivity; lessons learning; crisis management
Abstract Post-disaster information processing is relevant for the continuous improvement of operations and the reductionof risks. The current methodologies for post-disaster review suffer from several limitations, which reduce their use as a way of translating narrative in data for qualitative and quantitative analysis. Learning or effective knowledge sharing need a common formalism and method. Ontologies are the reference tool for structuring information in a “coded” data structure. Using the investigation of disaster management during the 2017 hurricane season in the French West Indies within the scope of the ANR “APRIL” project, this contribution introduces a methodology and a tool for providing a graphical representation of experiences for post-disaster review and lessons learning, based on a novel approach to case-based ontology development.
Address BRGM; LATTS – Université Gustave Eiffel,Marne la Vallée; Institut des Hautes Etudes du Ministère de l’Intérieur; BRGM
Corporate Author Thesis
Publisher Place of Publication Tarbes, France Editor Rob Grace; Hossein Baharmand
Language English Summary Language Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-82-8427-099-9 Medium
Track AI and Intelligent Systems for Crises and Risks Expedition Conference
Notes Approved no
Call Number ISCRAM @ idladmin @ Serial 2418
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Author Eelco Vriezekolk; Roel Wieringa; Sandro Etalle
Title (up) A new method to assess telecom service availability risks Type Conference Article
Year 2011 Publication 8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011 Abbreviated Journal ISCRAM 2011
Volume Issue Pages
Keywords Availability; Information systems; Telecommunication services; Crisis management; Information sources; Natural and man-made disasters; Political agenda; Risk assessment methods; Telecom infrastructures; Telecom services; Unexpected Failures; Risk assessment
Abstract Protection of society against natural and man-made disasters is high on the societal and political agenda. Effective crisis management is more important than ever. Nowadays, crisis organisations depend crucially on reliable telecom services, and unexpected failure of telecommunication may have serious consequences. In order not to be caught unprepared, crisis organisations should therefore perform a risk assessment on telecom availability. Unfortunately, assessment of availability risks of modern, multi-operator telecom services is difficult; information sources are unreliable, and the relevant information is uncertain and difficult to obtain. This paper describes some of these difficulties, as well as the requirements of availability risk assessment methods for crisis telecommunication services. The paper outlines a new method that can be applied without requiring full knowledge of the physical layout of the telecom infrastructure. This new method relies on telecom service diagrams as a tool for risk analysis and to facilitate dialogue among the analysts.
Address Radiocommunications Agency Netherlands, University of Twente, Netherlands; Eindhoven University of Technology, Netherlands
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Lisbon Editor M.A. Santos, L. Sousa, E. Portela
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9789724922478 Medium
Track Planning and Foresight Expedition Conference 8th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 1055
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Author Clara Le Duff; Jean-Philippe Gitto; Julien Jeany; Raphaël Falco; Matthieu Lauras; Frederick Benaben
Title (up) A Physics-based Approach to Evaluate Crisis Impacts on Project Management Type Conference Article
Year 2022 Publication ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2022
Volume Issue Pages 134-143
Keywords Crisis Management, Project Management, Risk Assessment, Physics of Decision, Simulation
Abstract Project management has become a standard in business. Unfortunately, the projects as well as companies are increasingly subject to major disruptions. In this context, it is of prime importance to have the ability to manage the risks inherent to these projects to best achieve their objectives. The existing approaches of crisis management in the literature no longer seem to be adapted to this new normality. The future of research lies in a more systematic crisis assessment and a better conceptualization of the uncertainty associated with risks. It is necessary to rely on the collection of heterogeneous data in order to maximize the understanding of the project environment and to find a way that best describes and visualizes the influence of crises on the project management processes. This article uses the POD approach and applies it in the context of project management to address these issues.
Address Centre Génie Industriel – IMT Mines Albi; Scalian; Scalian; Scalian; Scalian; Centre Génie Industriel – IMT Mines Albi
Corporate Author Thesis
Publisher Place of Publication Tarbes, France Editor Rob Grace; Hossein Baharmand
Language English Summary Language Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-82-8427-099-9 Medium
Track Analytical Modeling and Simulation Expedition Conference
Notes Approved no
Call Number ISCRAM @ idladmin @ Serial 2404
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Author Art Botterell; Martin Griss
Title (up) A pragmatic approach to smart workspaces for crisis management Type Conference Article
Year 2012 Publication ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2012
Volume Issue Pages
Keywords Civil defense; Disasters; Information systems; Risk management; Crisis management; Emergency management; Reference architecture; Smart space; Support crisis management; Ubiquitous computing
Abstract We explore the nature and benefits of smart spaces from the perspective of the emergency management user, propose a design vocabulary and reference architecture for constructing feasible, robust and flexible smart spaces for crisis management, and offer some examples of how smart-space approaches might support crisis management. © 2012 ISCRAM.
Address Carnegie Mellon University, Silicon Valley, United States
Corporate Author Thesis
Publisher Simon Fraser University Place of Publication Vancouver, BC Editor L. Rothkrantz, J. Ristvej, Z.Franco
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9780864913326 Medium
Track Open Track Expedition Conference 9th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 37
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Author Connie White; Murray Turoff; Starr Roxanne Hiltz
Title (up) A real time online Delphi Decision System, V 2.0: Crisis management support during extreme events Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Design; Disaster prevention; Disasters; Information systems; Management information systems; Open systems; Crisis management; Delphi; Extreme events; Real time; Sahana; Wicked problems; Decision making
Abstract The Delphi Decision Maker system has been designed to support the decision making needs of crisis managers, considering factors such as stress, time pressure, information overload, and uncertainty. It has been built as a module for the Sahana Disaster Management system, a free and open source system. The Design Science research paradigm was used in an iterative development process. Triangulation was employed in the evaluation, analyzing the system against the research questions using both qualitative and quantitative statistics as well as proof of concept. Modifications need to be made for real world use. A second version of the system is under development. Research findings and future research are outlined in this work in progress.
Address Jacksonville State University, United States; New Jersey Institute of Technology, United States
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Special Session: Response Information Systems Requirement Engineering and Evaluation Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 1083
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Author Annie Searle
Title (up) A seat at the table for operational risk Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Information systems; Pattern recognition; Security of data; Aggregate risk; Business continuity; Crisis management; Disaster recovery projects; Executive decisions; Operational risks; Risk assessment
Abstract What role should operational risk leaders have in the executive suite? This paper argues that, when nervous CEOs ask “What can go wrong? How can we get ahead of the curve?”, they should look to their operational risk leaders. Those leaders oversee corporate and information security as well as business continuity, crisis management and disaster recovery programs inside companies. That makes them ideally qualified to take the process of crisis management, including analysis of aggregate risk across all silos – To the CEO and then into the boardroom when the need arises, before the corporate crisis is full-blown.
Address ASA Risk Consultants, United States
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Planning, Foresight and/or Risk Analysis Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 929
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Author Jaco Appelman; Elisabeth A. M. Van De Kar; Mariëlle Hengst-Bruggeling; Josine Van De Ven; Paul Burghardt
Title (up) A service elicitation process for crisis management technologies Type Conference Article
Year 2006 Publication Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2006
Volume Issue Pages 352-361
Keywords Information systems; Requirements engineering; Crisis management; Design Methodology; Gss; Service elicitation; Technological applications; User groups; Design
Abstract New information technological applications, that aim to support better professional responses to incidents and crises' are being developed at an increasing rate. We observe in almost any disaster that actions by civilians also contribute substantially to alleviation of the effects of a crisis. We are largely unaware what crisis management services would be of use to civilians under these particular circumstances; just as it is difficult for users to specify requirements for services based on novel technologies. These insights guided the design of a service elicitation approach that can be repeatedly used for different user groups. In this paper we introduce a design methodology and discuss outcomes of a first test-session. We reflect in the conclusions on improvements to the design.
Address Delft University of Technology, Netherlands; Delft University of Technology and TNO, Netherlands; TNO and DECIS-lab, Netherlands; DECIS-lab, Netherlands
Corporate Author Thesis
Publisher Royal Flemish Academy of Belgium Place of Publication Newark, NJ Editor B. Van de Walle, M. Turoff
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9090206019; 9789090206011 Medium
Track RESEARCH METHODS IN CRISIS DECISION MAKING Expedition Conference 3rd International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 269
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Author Kpotissan Adjetey-Bahun; Babiga Birregah; Eric Châtelet; Jean-Luc Planchet; Edgar Laurens-Fonseca
Title (up) A simulation-based approach to quantifying resilience indicators in a mass transportation system Type Conference Article
Year 2014 Publication ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2014
Volume Issue Pages 75-79
Keywords Indicators (instruments); Information systems; Crisis management; Early warning; Mass transportation systems; Railway; Railway transportation; Resilience; Simulation-based modeling; Railroads
Abstract A simulation-based model used to measure resilience indicators of the railway transportation system is presented. This model is tested through a perturbation scenario: the inoperability of a track which links two stations in the system. The performance of the system is modelled through two indicators: (a) the number of passengers that reach their destination and (b) the total delay of passengers after a serious perturbation. The number of passengers within a given station at a given time is considered as early warning in the model. Furthermore, a crisis management plan has been simulated for this perturbation scenario in order to help the system to recover quickly from this perturbation. This crisis management plan emphasizes the role and the importance of the proposed indicators when managing crises.
Address Régie Autonome des Transports Parisiens (RATP), France; Université de Technologie de Troyes (UTT), UMR 6281, CNRS, France; UTT, UMR 6281, CNRS, France; RATP, France
Corporate Author Thesis
Publisher The Pennsylvania State University Place of Publication University Park, PA Editor S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9780692211946 Medium
Track Analytic Modeling and Simulation Expedition Conference 11th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 254
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Author Audrey Fertier; Aurélie Montarnal; Sébastien Truptil; Anne-Marie Barthe-Delanoë; Frédérick Bénaben
Title (up) A situation model to support collaboration and decision-making inside crisis cells, in real time Type Conference Article
Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2017
Volume Issue Pages 1020-1028
Keywords Crisis Management; Situation Model; Situation Awareness; Big Data
Abstract Natural and man-made hazards have many unexpected consequences that concern as many heterogeneous services. The GéNéPi project offers to support officials in addressing those events: its purpose is to support the collaboration in the field and the decision-making in the crisis cells. To succeed, the GéNéPi system needs to be aware of the ongoing crisis developments. For now, its best chance is to benefit from the ever growing number of available data sources. One of its goals is, therefore, to learn how to manage numerous, heterogeneous, more or less reliable data, in order to interpret them, in time, for the officials. The result consists on a situation model in the shape of a common operational picture. This paper describes every stage of modelling from the raw data selection, to the use of the situation model itself.
Address Centre Génie Industriel, Université de Toulouse, Albi, France; Laboratoire de Génie Chimique, Université de Toulouse, CNRS, INPT, UPS, Toulouse, France
Corporate Author Thesis
Publisher Iscram Place of Publication Albi, France Editor Tina Comes, F.B., Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Response and Recovery Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management
Notes Approved no
Call Number Serial 2085
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Author André Dittrich; Christian Lucas
Title (up) A step towards real-time analysis of major disaster events based on tweets Type Conference Article
Year 2013 Publication ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2013
Volume Issue Pages 868-874
Keywords Information systems; Semantics; Social networking (online); Crisis management; Event detection; Functional model; Micro-blogging platforms; Real time analysis; Semantic content analysis; Social sensors; Twitter; Disasters
Abstract The most popular micro blogging platform Twitter has been the topic of a variety of research papers related to disaster and crisis management. As an essential first step and basis for a real-time methodology to exploit Twitter for event detection, localization and ultimately semantic content analysis, a functional model to describe the amount of tweets during a day has been developed. It was derived from a corpus of messages in an exemplary area of investigation. To satisfy the different daily behavior on particular days, two types of days are distinguished in this paper. Moreover, keyword-adjusted data is used to point out the potential of semantic tweet analysis in following steps. The consideration of spatial event descriptions in relevant tweets could significantly improve and accelerate the perception of a disaster. The results from the conducted tests demonstrate the capability of the functional model to detect events with significant social impact in Twitter data.
Address Karlsruhe Institute of Technology (KIT), Germany
Corporate Author Thesis
Publisher Karlsruher Institut fur Technologie Place of Publication KIT; Baden-Baden Editor T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9783923704804 Medium
Track Social Media Expedition Conference 10th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 452
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Author Tim J. Grant; Ariën J. Van Der Wal
Title (up) A taxonomy of market mechanisms for information sharing in crisis response coalitions Type Conference Article
Year 2012 Publication ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2012
Volume Issue Pages
Keywords Information analysis; Information services; Information systems; Taxonomies; Coalition operations; Collaboration; Crisis management; Crisis response; Information market; Information sharing; Commerce
Abstract Information sharing is crucial in responding to and managing crises. A great variety of organizations respond to crises, ranging from international organizations, through non-governmental organizations, commercial suppliers, government ministries, and the media, to individual volunteers. At best, they collaborate to combine their respective strengths in creating synergy. At worst, they deconflict their operations so that the one does not get in the way of the other. In either case, the organizations must communicate with one another. Previous research has shown that this communication takes the form of an information market. This paper considers the possible mechanisms for information markets in humanitarian and military coalitions. While there has been work on market mechanisms in the economics literature, this needs to be adapted for the exchange of information and information services instead of physical goods and services. This paper proposes a taxonomy of market mechanisms that is tailored to information sharing within coalitions. © 2012 ISCRAM.
Address Netherlands Defence Academy, Netherlands
Corporate Author Thesis
Publisher Simon Fraser University Place of Publication Vancouver, BC Editor L. Rothkrantz, J. Ristvej, Z.Franco
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9780864913326 Medium
Track Command and Control Studies Expedition Conference 9th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 118
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Author Peter Otto; Salvatore Belardo
Title (up) A theoretical evaluation of information processing resources during organizational crisis Type Conference Article
Year 2006 Publication Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2006
Volume Issue Pages 262-271
Keywords Computer simulation; Information systems; Stresses; Crisis; Crisis management; Double-loop learning; Organizational learning; Single-loop learning; Theoretical evaluation; Theoretical framework; Yerkes-dodson laws; Computer aided instruction
Abstract The purpose of this paper is to present a model for testing different organizational learning characteristics and their effects on performance rate in times of an unexpected temporary increase in workload. Drawing on the theoretical frameworks of Yerkes-Dodson law, the stress-buffering effect of coping resources, and established crisis management models, the authors examine the hypotheses of curvilinear and interactional influence of single and double-loop learning on stress levels during crises. Using a simulation model, we identify thresholds in single and double-loop learning environments, where increases in workload lead to dysfunctional effects of stress. The findings indicate support for the hypothesis that an organization that employs double-loop learning is less susceptible to negative stress in times of a crisis. Overall, the study highlights the characteristics of different learning types and its effects on stress. It is suggested that experiments with a simulation model lead to a better understanding of how information processing resources that people have access to in stress events, buffers or protects them from negative effects.
Address Management Information Systems, School of Business, Dowling College, NY, United States; Management Science and Information Systems, School of Business, University at Albany, Albany, NY, United States
Corporate Author Thesis
Publisher Royal Flemish Academy of Belgium Place of Publication Newark, NJ Editor B. Van de Walle, M. Turoff
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9090206019; 9789090206011 Medium
Track SYSTEM DYNAMICS MODELING FOR EMERGENCY MANAGEMENT Expedition Conference 3rd International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 822
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Author Maarten Van Someren; Niels Netten; Vanessa Evers; Henriette Cramer; Robert De Hoog; Guido Bruinsma
Title (up) A trainable information distribution system to support crisis management Type Conference Article
Year 2005 Publication Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2005
Volume Issue Pages 203-206
Keywords Hardware; Collaborative settings; Crisis response; Dynamic workflow modeling; Information distribution systems; Information distributions; Information overloads; Support crisis management; User profile; Information systems
Abstract Crisis response and management involve multiple collaborative actors who execute tasks in a dynamic setting. For the effectiveness of collaboration and crisis fighting it is essential that all actors have access to relevant information necessary for their tasks. Managing the information flow, i.e. presenting the right information to the right person at the right time, is of great importance. However, the complexity of a crisis event makes it very difficult to keep an overview of all ongoing activities and information flow within the entire crisis environment. In this paper we address the problem of selecting and distributing information to users as a function of their characteristics, tasks and the state of their workflows in a collaborative setting. In particular, we propose a trainable system for information distribution that will be able to support the dynamic nature of collaborative processes and provide users with task-relevant information. We expect that this will reduce problems due to information overload and will lead to more effective collaboration between all actors in the crisis management environment.
Address Human-Computer Studies Laboratory (HCS), University of Amsterdam (UvA), Netherlands; Gedragswetenschappen (GW), University of Twente (UT), Netherlands
Corporate Author Thesis
Publisher Royal Flemish Academy of Belgium Place of Publication Brussels Editor B. Van de Walle, B. Carle
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9076971099 Medium
Track TRAINING AND GAMING SYSTEMS Expedition Conference 2nd International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 1046
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Author Prithviraj Dasgupta; Deepak Khazanchi
Title (up) A Unified Approach Integrating Human Shared Mental Models with Intelligent Autonomous Team Formation for Crisis Management Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Crisis management team, intelligent autonomous system, coalition formation, shared mental model
Abstract Autonomous systems are being exceedingly used to assist humans in various crisis responses scenarios such as earthquakes and nuclear disasters. Because they operate in highly unstructured and uncertain environments, failures are an inherent part of such autonomous systems, and, techniques for making these systems robust to failures arising from computer hardware, software or communication malfunctions are already integrated into their design. However, an important aspect while designing such systems is often times overlooked: how to better coordinate and communicate across distributed, possibly diverse human teams who are working in cooperation with autonomous systems into the design of the autonomous system itself. Unfortunately, this results in limited adoption of autonomous systems in real-life crisis scenarios. In this working paper, we describe ongoing work that attempts to address this deficit by integrating research on shared mental models between humans with techniques for autonomous agent team formation in the context of search and rescue scenarios.
Address University of Nebraska Omaha, United States of America;Center for Integrated Emergency management (CIEM), University of Agder, Norway
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T10- Knowledge, Semantics and AI for RISK and CRISIS management Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1929
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Author Flavio Dusse; Renato Novais; Manoel Mendonça
Title (up) A Visual Analytics Based Model for Crisis Management Decision-Making Type Conference Article
Year 2020 Publication ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2020
Volume Issue Pages 157-166
Keywords Crisis Management, Decision-Making, Visual Analytics, Model.
Abstract Crisis Management (CM) refers to the ability to deal with crisis tasks in different phases and iterations. People working in a crisis are generally under pressure to make the right decision at the right time. They must process large amounts of data and assimilate the received information in an intuitive way. Visual Analytics (VA) is potentially useful to analyze and understand the huge amount of data in several areas including in a crisis. We propose a model based on VA to support decision-making in CM. The aim of the model is to help visualization designers to create effective VA interfaces, to help crisis managers to make quick and assertive decisions with them. In previous studies, we carried out a survey protocol with a multi-method approach to collect data on crisis related decision-making and analyze all these data qualitatively with formal techniques during the large events held in Brazil in recent years. In this work, we used our previous findings to develop the proposed model. We validated it using the focus group technique. With the new findings, we identified relevant insights on the use of VA for crisis management. We hope that, with these continuous cycles of validation and improvement, the agencies that manage crises might use our model as a reference for building more effective IT decision-making infrastructures based on VA.
Address Federal University of Bahia; Federal Institute of Bahia; Federal University of Bahia
Corporate Author Thesis
Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Amanda Hughes; Fiona McNeill; Christopher W. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 978-1-949373-27-15 ISBN 2411-3401 Medium
Track Analytical Modeling and Simulation Expedition Conference 17th International Conference on Information Systems for Crisis Response and Management
Notes dussebr@dcc.ufba.br Approved no
Call Number Serial 2216
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