| |
Records |
Links |
|
Author |
Christian Reuter; Oliver Heger; Volkmar Pipek |
|
| |
Title |
Combining real and virtual volunteers through social media |
Type |
Conference Article |
| |
Year |
2013 |
Publication |
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2013 |
|
| |
Volume |
|
Issue |
|
Pages |
780-790 |
|
| |
Keywords |
Disasters; Emergency services; Information systems; Professional aspects; Software prototyping; Collaboration; Collaborative resilience; Emergent groups; Social media; Volunteers; Social networking (online) |
|
| |
Abstract |
Recent studies have called attention to the improvement of “collaborative resilience” by fostering the collaboration potentials of public and private stakeholders during disasters. With our research we consider real and virtual volunteers in order to detect conditions for cooperation among those citizen groups through social media. Therefore we analysed the usage of Twitter during a tornado crisis to look for role patterns and aspects that helped volunteer groups in the virtual to emerge, and matched the data with an interview study on experiences, attitudes, concerns and potentials professional emergency services recounted in the emergence of volunteer groups in the real. While virtual groups seem to easily form and collaborate, the engagement of real volunteers is decreasing according to the perception of professionals. We discuss the dynamics in both tendencies and suggest design implications (use of existing social networks, promotion and awareness, connection among volunteers, connection to emergency services and systems) to support both types of volunteer groups, which lead to a software prototype. |
|
| |
Address |
Institute for Information Systems, University of Siegen, Germany |
|
| |
Corporate Author |
|
Thesis |
|
|
| |
Publisher |
Karlsruher Institut fur Technologie |
Place of Publication |
KIT; Baden-Baden |
Editor |
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller |
|
| |
Language |
English |
Summary Language |
English |
Original Title |
|
|
| |
Series Editor |
|
Series Title |
|
Abbreviated Series Title |
|
|
| |
Series Volume |
|
Series Issue |
|
Edition |
|
|
| |
ISSN |
2411-3387 |
ISBN |
9783923704804 |
Medium |
|
|
| |
Track |
Social Media |
Expedition |
|
Conference |
10th International ISCRAM Conference on Information Systems for Crisis Response and Management |
|
| |
Notes |
|
Approved |
no |
|
| |
Call Number |
|
Serial |
874 |
|
| Share this record to Facebook |
| |
|
| |
|
Author |
William R. Smith; Keri K. Stephens; Brett Robertson; Jing Li; Dhiraj Murthy |
|
| |
Title |
Social Media in Citizen-Led Disaster Response: Rescuer Roles, Coordination Challenges, and Untapped Potential |
Type |
Conference Article |
| |
Year |
2018 |
Publication |
ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2018 |
|
| |
Volume |
|
Issue |
|
Pages |
639-648 |
|
| |
Keywords |
Crisis communication, social media, emergent groups, mobile technology, emergency management |
|
| |
Abstract |
Widespread disasters can overload official agencies' capacity to provide assistance, and often citizen-led groups emerge to assist with disaster response. As social media platforms have expanded, emergent rescue groups have many ways to harness network and mobile tools to coordinate actions and help fellow citizens. This study used semi-structured interviews and photo elicitation techniques to better understand how wide-scale rescues occurred during the 2017 Hurricane Harvey flooding in the Greater Houston, Texas USA area. We found that citizens used diverse apps and social media-related platforms during these rescues and that they played one of three roles: rescuer, dispatcher, or information compiler. The key social media coordination challenges these rescuers faced were incomplete feedback loops, unclear prioritization, and communication overload. This work-in-progress paper contributes to the field of crisis and disaster response research by sharing the nuances in how citizens use social media to respond to calls for help from flooding victims. |
|
| |
Address |
|
|
| |
Corporate Author |
|
Thesis |
|
|
| |
Publisher |
Rochester Institute of Technology |
Place of Publication |
Rochester, NY (USA) |
Editor |
Kees Boersma; Brian Tomaszeski |
|
| |
Language |
English |
Summary Language |
English |
Original Title |
|
|
| |
Series Editor |
|
Series Title |
|
Abbreviated Series Title |
|
|
| |
Series Volume |
|
Series Issue |
|
Edition |
|
|
| |
ISSN |
2411-3387 |
ISBN |
978-0-692-12760-5 |
Medium |
|
|
| |
Track |
Social Media Studies |
Expedition |
|
Conference |
ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management |
|
| |
Notes |
|
Approved |
no |
|
| |
Call Number |
|
Serial |
2138 |
|
| Share this record to Facebook |
