Records |
Author |
Nicoletta Baroutsi |
Title |
Observing Sensemaking in C2: Performance Assessments in Multi-Organizational Crisis Response |
Type |
Conference Article |
Year |
2016 |
Publication |
ISCRAM 2016 Conference Proceedings ? 13th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2016 |
Volume |
|
Issue |
|
Pages |
|
Keywords |
Emergency Response; Crisis; C2; Command & Control; Sensemaking; High Reliability Organizations; Dynamic Decision Making |
Abstract |
A crisis can involve multiple organizations during high pressure events, and it is up to the Command & Control (C2) unit to provide direction and coordination for the response (Brehmer, 2006). Hard as this problem is, there is still no ?one-solution?. Dissimilar organizations with very different methods seem to be able to master the problem. This paper presents the initial development of a new evaluation method for C2 in the context of multi-organizational crisis response. The data is collected at an emergency water exercise series conducted in several cities in Sweden. Each exercise involves multiple agencies and organizations, with up to 76 participants from 15 unique organizations/units. The analysis is brief, but presents the possibility of observing Sensemaking as it unfolds, and that generic behavioral patterns can be found. The existence of generic and observable behavior patterns suggests the possibility of assessing, and maybe even quantifying, Sensemaking performance in C2. |
Address |
|
Corporate Author |
|
Thesis |
|
Publisher |
Federal University of Rio de Janeiro |
Place of Publication |
Rio de Janeiro, Brasil |
Editor |
A. Tapia; P. Antunes; V.A. Bañuls; K. Moore; J. Porto |
Language |
English |
Summary Language |
English |
Original Title |
|
Series Editor |
|
Series Title |
|
Abbreviated Series Title |
|
Series Volume |
|
Series Issue |
|
Edition |
|
ISSN |
2411-3388 |
ISBN |
978-84-608-7984-9 |
Medium |
|
Track |
Command and Control Studies |
Expedition |
|
Conference |
13th International Conference on Information Systems for Crisis Response and Management |
Notes |
|
Approved |
no |
Call Number |
|
Serial |
1385 |
Share this record to Facebook |
|
|
|
Author |
Mark De Bruijne |
Title |
Networked reliability: From monitoring to incident management |
Type |
Conference Article |
Year |
2007 |
Publication |
Intelligent Human Computer Systems for Crisis Response and Management, ISCRAM 2007 Academic Proceedings Papers |
Abbreviated Journal |
ISCRAM 2007 |
Volume |
|
Issue |
|
Pages |
385-393 |
Keywords |
Competition; Complex networks; Information systems; Societies and institutions; High reliability; High reliability organizations; Incident Management; Infrastructure industry; Real-time management; Service provisions; Technical systems; Western countries; Reliability |
Abstract |
The environment of many HROs in modern, western countries have undergone dramatic changes in the last decades. They have changed from High Reliability Organizations (HROs) into High Reliability Networks (HRNs). In nearly all industries, the formerly vertically integrated, state-owned monopolies were 'unbundled' and in many segments, competition was introduced. Consequently, the services of modern-day large-scale technical systems are provided by networks of organizations. In-depth research in a number of infrastructure industries explored the consequences of these changes for the reliable provision of services in networks of organizations. In networks of organizations, reliability is increasingly achieved through 'real-time' management. This paper highlights three important consequences of these findings and provides some tentative conclusions about their effect on the design and use of Information Systems in complex, large-scale technical systems. |
Address |
Delft University of Technology, Netherlands |
Corporate Author |
|
Thesis |
|
Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Delft |
Editor |
B. Van de Walle, P. Burghardt, K. Nieuwenhuis |
Language |
English |
Summary Language |
English |
Original Title |
|
Series Editor |
|
Series Title |
|
Abbreviated Series Title |
|
Series Volume |
|
Series Issue |
|
Edition |
|
ISSN |
2411-3387 |
ISBN |
9789054874171; 9789090218717 |
Medium |
|
Track |
HRTP |
Expedition |
|
Conference |
4th International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
|
Approved |
no |
Call Number |
|
Serial |
426 |
Share this record to Facebook |
|
|
|
Author |
Cláudio Sapateiro; Pedro Antunes |
Title |
An emergency response model toward situational awareness improvement |
Type |
Conference Article |
Year |
2009 |
Publication |
ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives |
Abbreviated Journal |
ISCRAM 2009 |
Volume |
|
Issue |
|
Pages |
|
Keywords |
Information systems; Model structures; Risk management; Business continuity; Contingent factors; Emergency management; Emergency response; Emergency scenario; High reliability organizations; Situation awareness; Situational awareness; Emergency services |
Abstract |
When facing emergency scenarios, several contingent factors may strongly condition the pre-defined response procedures. The proposed approach takes the perspective that an emergency response tool may guide the response effort. The tool adopts a conceptual model grounded on existing situation awareness models and research work done with High Reliability Organizations. The model structures the emergency management process in a set of dimensions that should be collaboratively correlated by the involved participants in order to mitigate the disruptive situation. An instantiation of the proposed approach is also described in the paper, focusing on IT service desk teams addressing emergency incidents that may compromise business continuity. |
Address |
Systems and Informatics Department, Polytechnic Institute of Setúbal, Portugal; Informatics Department, Faculty of Sciences, University of Lisbon, Portugal |
Corporate Author |
|
Thesis |
|
Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Gothenburg |
Editor |
J. Landgren, S. Jul |
Language |
English |
Summary Language |
English |
Original Title |
|
Series Editor |
|
Series Title |
|
Abbreviated Series Title |
|
Series Volume |
|
Series Issue |
|
Edition |
|
ISSN |
2411-3387 |
ISBN |
9789163347153 |
Medium |
|
Track |
Open Track |
Expedition |
|
Conference |
6th International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
|
Approved |
no |
Call Number |
|
Serial |
913 |
Share this record to Facebook |