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Author (up) Aditya Irfansyah; Adam Widera; Mark Haselkorn; Bernd Hellingrath
Title Current Trends and Future Challenges in Congestion Management Type Conference Article
Year 2020 Publication ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2020
Volume Issue Pages 622-636
Keywords Congestion Management, Traffic Incident Management, Intelligent Transportation System, Traffic Management System, Future Mobility, Social Evolution, Future Challenges.
Abstract Traffic congestion creates multidimensional impacts that require stakeholders' integration and coordination. This paper tries to close the research gaps in congestion management by examining a case study of integrated solutions of congestion measures and analyzing future challenges in congestion management based on two selected factors. The authors develop the result from the literature study and an expert interview that provides a better perspective on the case study. The study generates a new perspective on reviewing the organizational aspect of integrated congestion management measures. Secondly, it starts a discussion on future challenges in congestion management and connects the domain of future mobility with congestion theories as an independent discussion.
Address University of Münster; University of Münster; University of Washington; University of Münster
Corporate Author Thesis
Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Amanda Hughes; Fiona McNeill; Christopher W. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 978-1-949373-27-58 ISBN 2411-3444 Medium
Track Practitioner-centered Logistics and Supply Chain Management in Crisis Response Expedition Conference 17th International Conference on Information Systems for Crisis Response and Management
Notes irfansyah@uni-muenster.de Approved no
Call Number Serial 2259
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Author (up) Adriaan Ter Mors; Xiaoyu Mao; Nicola Roos; Cees Witteveen; Alfons H. Salden
Title Multi-agent system support for scheduling aircraft de-icing Type Conference Article
Year 2007 Publication Intelligent Human Computer Systems for Crisis Response and Management, ISCRAM 2007 Academic Proceedings Papers Abbreviated Journal ISCRAM 2007
Volume Issue Pages 467-478
Keywords Aircraft; Emergency services; Intelligent agents; Multi agent systems; Scheduling; Snow and ice removal; Aircraft deicing; Coordination; Coordination strategy; Decision mechanism; Emergency responders; Emergency situation; Incident Management; Unexpected incidents; Aircraft accidents
Abstract Results from disaster research suggest that methods for coordination between individual emergency responders and organizations should recognize the independence and autonomy of these actors. These actor features are key factors in effective adaptation and improvisation of response to emergency situations which are inherently uncertain. Autonomy and adaptability are also well-known aspects of a multi-agent system (MAS). In this paper we present two MAS strategies that can effectively handle aircraft deicing incidents. These MAS strategies help improve to prevent and reduce e.g. airplane delays at deicing stations due to changing weather conditions or incidents at the station, where aircraft agents adopting pre-made plans that would act on behalf of aircraft pilots or companies, would only create havoc. Herein each agent using its own decision mechanism deliberates about the uncertainty in the problem domain and the preferences (or priorities) of the agents. Furthermore, taking both these issues into account each proposed MAS strategy outperforms a naive first-come, first-served coordination strategy. The simulation results help pilots and companies taking decisions with respect to the scheduling of the aircraft for deicing when unexpected incidents occur: they provide insights in the impacts and means for robust selection of incident-specific strategies on e.g. deicing station delays of (individual) aircraft.
Address Almende B.V., Technische Universiteit Delft, Netherlands; Almende B.V., Universiteit Maastricht, Netherlands; MICC, IKAT, Universiteit Maastricht, Netherlands; EWI, Technische Universiteit Delft, Netherlands; Almende B.V., Netherlands
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Delft Editor B. Van de Walle, P. Burghardt, K. Nieuwenhuis
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9789054874171; 9789090218717 Medium
Track IMPR Expedition Conference 4th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 1003
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Author (up) Changwon Son; Jukrin Moon; S. Camille Peres; Farzan Sasangohar
Title An Episode as a Trace of Resilient Performance in Multi-Agency Incident Management Systems Type Conference Article
Year 2018 Publication ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2018
Volume Issue Pages 942-948
Keywords Resilience, Emergency, Incident Management, Episode Analysis
Abstract In order to cope with increasing complexity of catastrophic disasters, resilience is considered an essential capability of an incident management system (IMS). As resilience is manifested during systems operation, a naturalistic observational study was conducted to understand how resilient performance dynamically takes place in this domain. The study results were presented using the concept of episodes, each of which uncovers a trace of such resilient performance following an information input called an inject. The episode analysis also facilitated the identification of complex and dynamic interactions among human and technological agents to satisfy work demands, representing work-as-done (WAD) in large-scale emergency response operations.
Address
Corporate Author Thesis
Publisher Rochester Institute of Technology Place of Publication Rochester, NY (USA) Editor Kees Boersma; Brian Tomaszeski
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-0-692-12760-5 Medium
Track Designing for Resilience Expedition Conference ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 2166
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Author (up) Christine Owen; Jan Douglas; Gregory Hickey
Title Information flow and teamwork in Incident Control Centers Type Conference Article
Year 2008 Publication Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2008
Volume Issue Pages 742-751
Keywords Fires; Information systems; Personnel training; Surveys; Conference sessions; Incident Management; Incident management team; Information flows; Quality of interaction; Teamwork; Training simulation; Wildfire; Human resource management
Abstract This paper reports research in progress into a study of information flow and teamwork in Incident Management Teams (IMTs) in Australia. The research project, funded by the Bushfire Co-operative Research Centre. The overall research design includes interviews with experienced personnel, observations of real-time incidents and training simulations and a national questionnaire of incident management practices. Data reported in this conference session will focus on a sample of observation data conducted in two training simulations of a wildfire incident. Observations were video recorded and key IMT members wore lapel microphones. Video data has been coded for use of artifacts (e.g., maps, status boards) and room movement. Audio data has been coded for by the quantity and quality of interactions within and between IMT functions. The presentation aims to contribute to an understanding of what enables and constrains effective teamwork and information flow within Incident Control Centers (ICCs) in Australia.
Address Bushfire Co-operative Research Centre, University of Tasmania, Australia
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Washington, DC Editor F. Fiedrich, B. Van de Walle
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9780615206974 Medium
Track Studies of Command and Control Systems Expedition Conference 5th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 824
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Author (up) Duco N. Ferro; Jeroen M. Valk; Alfons H. Salden
Title A robust coalition formation framework for mobile surveillance incident management Type Conference Article
Year 2007 Publication Intelligent Human Computer Systems for Crisis Response and Management, ISCRAM 2007 Academic Proceedings Papers Abbreviated Journal ISCRAM 2007
Volume Issue Pages 479-488
Keywords Artificial intelligence; Decision support systems; Knowledge management; Robustness (control systems); Security systems; Coalition formations; Coordination; Incident Management; Mobile surveillance; Reconfiguration; Scale-space; Network security
Abstract Given unexpected incidents on routes of guards that check security objects, like banks, one of the most challenging problems is still how to support improvisation by security personnel in taking decisions to prevent or resolve such incidents. Another as important associated problem is how a security company can naturally take advantage of its existing and novel knowledge about its organizational and ICT infrastructures, and the introduction of a decision support system to help leverage of improvisation by humans. To tackle all this, on the one hand we present a dynamic coalition formation framework that allows the (re)configurations of agents that are associated with joint tasks in situational contexts to be evaluated by appropriate value functions. On the other hand, we present a dynamic scale-space paradigm that allows a security company to distill ranked lists of robust context-dependent reconfigurations at critical scales. We highlight the merits of ASK-ASSIST as a solution to the problem of supporting human improvisation.
Address Almende B. V., Netherlands
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Delft Editor B. Van de Walle, P. Burghardt, K. Nieuwenhuis
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9789054874171; 9789090218717 Medium
Track IMPR Expedition Conference 4th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 489
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Author (up) Geoffrey Hoare; Jeffrey Nield; Tom Belcuore; Tom Rich
Title Information needs and decision support in health and medical disasters Type Conference Article
Year 2008 Publication Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2008
Volume Issue Pages 778-786
Keywords Artificial intelligence; Database systems; Decision making; Decision support systems; Disaster prevention; Disasters; Health; Information systems; Decision makers; Decision supports; Disaster management; Incident command systems; Incident Management; Information overloads; Medical decision making; Medical systems; Information management
Abstract During a disaster, health and medical decision makers need accurate, timely information. However, it is seldom readily available to the right decision makers, at the right time. Quite a number of databases currently exist with information about health and medical organizations which decision makers need during a disaster. Some of these databases have functions that facilitate decision-making and communication before, during and after a disaster. In theory, linking several existing databases will supply this information. Also, other functions can be provided in one package for incident management and monitoring of the preparedness capacity of a State's health and medical systems. But, this has not happened yet in Florida. This research assessed the different users needs, defined the information required to make good decisions and is testing a pilot decision support system of linked databases.
Address Florida Department of Health, United States; ESS Group, United States; Abt Assoc., United States
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Washington, DC Editor F. Fiedrich, B. Van de Walle
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9780615206974 Medium
Track Applications for Mitigating Information Overload Expedition Conference 5th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 586
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Author (up) Gerd Van Den Eede; Bartel A. Van De Walle
Title Operational risk in incident management: A cross-fertilisation between ISCRAM and IT governance Type Conference Article
Year 2005 Publication Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2005
Volume Issue Pages 53-60
Keywords Artificial intelligence; Decision support systems; Group theory; Information systems; Knowledge management; Mapping; Cognitive mapping; Financial institution; Incident Management; Iscram; IT governance; Learning organisation; Normal Accidents Theory; Operational risks; Reliability theory
Abstract The objectives of the research reported by the authors in this paper are threefold. First, the authors want to fine-tune the rresearch methodology on risk identification based on cognitive mapping techniques and group decision support systems (GDSS) developed earlier (Rutkowski et al., 2005). Second, the authors want to determine how High Reliability Theory (HRT) – through the characteristics of High Reliability Organisations (HROs) – can be applied in the particular organisational context of an important economic sector like banking. Third, the authors want to inquire into how Information Systems for Crisis Response and Management can benefit from experiences gained in a mainstream context. More specifically, the use of the Information Technology Infrastructure Library (ITIL) methodology will be explored from the perspective of Incident Management as a sub-process of ICT management.
Address Vlekho Business School, Belgium; Tilburg University, Netherlands
Corporate Author Thesis
Publisher Royal Flemish Academy of Belgium Place of Publication Brussels Editor B. Van de Walle, B. Carle
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9076971099 Medium
Track KNOWLEDGE MANAGEMENT Expedition Conference 2nd International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 228
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Author (up) Gerd Van Den Eede; Willem J. Muhren; Raphaël Smals; Bartel A. Van De Walle
Title IS capability for incident management and the DERMIS design premises Type Conference Article
Year 2006 Publication Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2006
Volume Issue Pages 251-261
Keywords System theory; Capability trap; Emergency Response Information Systems; Incident Management; Iscram; System Dynamics; Emergency services
Abstract In this paper we present a dynamic model of the performance of an organization's Incident Management process as determined by the capability of its supporting emergency response information system. Our work is based on the Capability Trap model by Repenning & Sterman (2001) and draws from the many insights on emergency response information systems design as described in the DERMIS (Dynamic Emergency Response Management Information System) framework established by Turoff et al. 2004. Whereas the latter describes the premises that underlie an Information System (IS) that is capable of ensuring a reliable and flexible emergency response, the present paper contributes to the research field by looking at the interrelations of the aforementioned premises. We take a System Dynamics approach and gain insights in the key determinants of IS Capability by highlighting the mutual interdependences grouped around the concepts of adaptability, control, implicit knowledge and explicit knowledge.
Address Vlekho Business School, Brussels, Belgium; Tilburg University, Netherlands
Corporate Author Thesis
Publisher Royal Flemish Academy of Belgium Place of Publication Newark, NJ Editor B. Van de Walle, M. Turoff
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9090206019; 9789090206011 Medium
Track SYSTEM DYNAMICS MODELING FOR EMERGENCY MANAGEMENT Expedition Conference 3rd International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 227
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Author (up) Hans Abbink; Roel Van Dijk; Tamas Dobos; Mark Hoogendoorn; Catholijn M. Jonker; Savas Konur; Peter-Paul Van Maanen; Viara Popova; Alexei Sharpanskykh; Peet Van Tooren; Jan Treur; Jeroen M. Valk; Lai Xu; Pinar Yolum
Title Automated support for adaptive incident management Type Conference Article
Year 2004 Publication Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2004
Volume Issue Pages 69-74
Keywords Cybernetics; Information systems; Adaptive; Automated support; Dynamic property; Formal analysis; Incident Management; Intermediate results; Multi-agent; Automation
Abstract The project CIM, started in 2003, addresses the problem of automated support for incident management. In this paper some intermediate results are shown, especially on automated support of analysis of errors in traces of incident management. For such traces it can be checked automatically which dynamic properties hold or fail. The potential of the approach is shown in the formal analysis of a given empirical trace. The approach can also be applied in conjunction with simulation experiments. © Proceedings ISCRAM 2004.
Address Almende, Westerstraat 50, 3016 DJ Rotterdam, Netherlands; Department of Artificial Intelligence, Vrije Universiteit Amsterdam, De Boelelaan 1081a, 1081 HV Amsterdam, Netherlands
Corporate Author Thesis
Publisher Royal Flemish Academy of Belgium Place of Publication Brussels Editor B. Van de Walle, B. Carle
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9076971080 Medium
Track POSTER SESSION Expedition Conference 1st International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 65
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Author (up) Hans Jochen Scholl; Sarah L. Carnes
Title Managerial Challenges in Early Disaster Response: The Case of the 2014 Oso/SR530 Landslide Disaster Type Conference Article
Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2017
Volume Issue Pages 961-972
Keywords Incident Command System (ICS); National Incident Management System (NIMS); coordination challenges; resource challenges; training and preparedness challenges; collaboration; communication and information sharing
Abstract The larger the scale, scope, and duration of a disaster, the higher is the number of response units. However, with more units involved in the response also the heterogeneity of responder units drastically increases in terms of capabilities, experiences, practices, techniques, tactics, and procedures. As a result, the coordination and overall management of the response becomes an increasingly challenging endeavor. In the response to the 2014 Oso/SR530 landslide disaster in Washington State over one hundred agencies were involved, which presented a huge coordination task for the incident command. This empirical study is exploratory and focuses on the activities and interactions of professional responders, particularly, in the early phases of the response. It amends and complements previous studies on the subject by identifying and describing in detail various challenges in the early response. It also discusses recommendations on how to tackle and potentially mitigate the challenges identified in future responses.
Address University of Washington
Corporate Author Thesis
Publisher Iscram Place of Publication Albi, France Editor Tina Comes, F.B., Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Response and Recovery Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management
Notes Approved no
Call Number Serial 2080
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Author (up) Jeannette N. Sutton; Emma S. Spiro; Sean M. Fitzhugh; Britta Johnson; Ben Gibson; Carter T. Butts
Title Terse message amplification in the Boston bombing response Type Conference Article
Year 2014 Publication ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2014
Volume Issue Pages 612-621
Keywords Information systems; Terrorism; Counter-terrorism operations; Criminal investigation; Improvised explosive devices; National incident management systems; Public information; Terse messaging; Twitter; Urban environments; Information management
Abstract On the morning of April 15, 2013, an Improvised Explosive Device (IED) was detonated near the finish line of the Boston Marathon, resulting in a large number of casualties. This generated a week-long response under the US National Incident Management System. In this paper, we examine online, terse messages broadcast by responding organizations and their amplification by other official entities via retransmission. Content analysis of official messages shows strong similarities with posting patterns previously observed in response to natural hazards, with the primary exception of themes related to the criminal investigation, suggesting a possible revision of guidelines for public information in light of the needs arising from extended counterterrorism operations undertaken in an urban environment. Network analysis demonstrates message posting and amplification were dominated by local actors, underscoring the importance of local readiness for management of official public information activities in the context of extremely high-profile events.
Address Trauma, Health and Hazards Center, University of Colorado, United States; Department of Sociology, University of California, United States; Department of Sociology, Institute for Mathematical Behavioral Sciences, University of California, United States
Corporate Author Thesis
Publisher The Pennsylvania State University Place of Publication University Park, PA Editor S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9780692211946 Medium
Track Social Media in Crisis Response and Management Expedition Conference 11th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 986
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Author (up) Jerome A. Duval
Title WebEOC Resource Manager® a collaborative framework: Developing standard Resource Management processes for disaster relief Type Conference Article
Year 2008 Publication Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2008
Volume Issue Pages 127
Keywords Disaster prevention; Information systems; Collaborative framework; Disaster relief; National incident management systems; Real-time data; Resource management process; Resource managers; Managers
Abstract I will demonstrate ESi's WebEOC Resource Manager® tool, which enables users to catalog and deploy resources in a manner that is compliant with FEMA's National Incident Management System (NIMS). The system is a proven and tested deployed in over 25 states throughout the U.S. The tool provides real-time data sharing in a collaborative and fast-paced environment.
Address Emergency Services Integrators (ESi), United States
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Washington, DC Editor F. Fiedrich, B. Van de Walle
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9780615206974 Medium
Track Communication Systems and Technologies for Crisis and Disaster Responses Expedition Conference 5th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 461
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Author (up) Marcel D.E Van Der Lee; Marcel Van Vugt
Title IMI – An information system for effective Multidisciplinary Incident Management Type Conference Article
Year 2004 Publication Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2004
Volume Issue Pages 15-19
Keywords Command and control systems; Disaster prevention; Disasters; Military applications; Command and control; Crisis response; Daily routines; Disaster management; Distributed operations; Electronics laboratories; Fire department; Incident Management; Information systems
Abstract The field of crisis response and disaster management can be characterized, upon many other factors, by distributed operations, not daily routine work and multidisciplinary aspects. In designing and developing information systems for crisis response these factors need special attention. On behalf of regional emergency services, TNO Physics and Electronics Laboratory designed and guided commissioning of the IMI project (Information System for Multidisciplinary Incident Management). Four regional fire departments in Zuid-Holland decided to develop the information system. The Rotterdam region was selected as project pilot. The IMI-project was carried out with experiences and a background of military command and control where the above three factors also play a major role. In this paper we will elaborate on the reasons behind the design of the functionalities of the IMI-system. © Proceedings ISCRAM 2004.
Address TNO Physics and Electronics Laboratory, P.O. Box 96864, 2509 JG, The Hague, Netherlands
Corporate Author Thesis
Publisher Royal Flemish Academy of Belgium Place of Publication Brussels Editor B. Van de Walle, B. Carle
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9076971080 Medium
Track Emergency Response Information Systems Expedition Conference 1st International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 229
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Author (up) Mark De Bruijne
Title Networked reliability: From monitoring to incident management Type Conference Article
Year 2007 Publication Intelligent Human Computer Systems for Crisis Response and Management, ISCRAM 2007 Academic Proceedings Papers Abbreviated Journal ISCRAM 2007
Volume Issue Pages 385-393
Keywords Competition; Complex networks; Information systems; Societies and institutions; High reliability; High reliability organizations; Incident Management; Infrastructure industry; Real-time management; Service provisions; Technical systems; Western countries; Reliability
Abstract The environment of many HROs in modern, western countries have undergone dramatic changes in the last decades. They have changed from High Reliability Organizations (HROs) into High Reliability Networks (HRNs). In nearly all industries, the formerly vertically integrated, state-owned monopolies were 'unbundled' and in many segments, competition was introduced. Consequently, the services of modern-day large-scale technical systems are provided by networks of organizations. In-depth research in a number of infrastructure industries explored the consequences of these changes for the reliable provision of services in networks of organizations. In networks of organizations, reliability is increasingly achieved through 'real-time' management. This paper highlights three important consequences of these findings and provides some tentative conclusions about their effect on the design and use of Information Systems in complex, large-scale technical systems.
Address Delft University of Technology, Netherlands
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Delft Editor B. Van de Walle, P. Burghardt, K. Nieuwenhuis
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9789054874171; 9789090218717 Medium
Track HRTP Expedition Conference 4th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 426
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Author (up) Mark Hoogendoorn; Catholijn M. Jonker; Viara Popova; Alexei Sharpanskykh; Lai Xu
Title Formal modelling and comparing of disaster plans Type Conference Article
Year 2005 Publication Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2005
Volume Issue Pages 97-100
Keywords Disasters; Information systems; Comparison; Disaster plan; Formal analysis; Formal modelling; Incident Management; Netherlands; Disaster prevention
Abstract Every municipality in The Netherlands has its own disaster plan. A disaster plan contains the blueprint of how to handle incidents in the municipality with the aim of preventing incidents to grow into disasters. Given that each municipality has its own organisations, enterprises, infrastructure, and general layout, the disaster plans also differ. On the other hand, the disaster plans have a lot in common. Some municipalities use a common starting point, others develop their own disaster plan from scratch. In this paper two independently developed disaster plan are compared using formal modelling techniques. The analysis reveals that some interesting differences do not stem from a difference in the makings of the municipality. These differences touch the fundamentals of the communication during incident management, and might well have a critical impact in dealing with pending disasters.
Address Vrije Universiteit Amsterdam, Department of Artificial Intelligence, De Boelelaan 1081a, 1081HV, Netherlands; Radboud University Nijmegen, Nijmegen Institute for Cognition and Information, Montessorilaan 3, 6525 HR Nijmegen, Netherlands
Corporate Author Thesis
Publisher Royal Flemish Academy of Belgium Place of Publication Brussels Editor B. Van de Walle, B. Carle
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9076971099 Medium
Track RESEARCH METHODS Expedition Conference 2nd International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 591
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Author (up) Niels Netten; Maarten Van Someren
Title Automated support for dynamic information distribution in incident management Type Conference Article
Year 2006 Publication Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2006
Volume Issue Pages 230-237
Keywords Artificial intelligence; Information systems; Adaptive information; Automated support; Dynamic information; Emergency response personnels; Group communications; Incident Management; Machine learning methods; Simulated experiments; Learning systems
Abstract For all emergency response personnel involved in crisis situations it is essential to timely acquire all information critical to their task performance. However, in practice errors occur in the distribution of information between these collaborating actors leading to mistakes and subsequently more damage to the situation. In this paper we present a prototype system for dynamic information distribution able to support the information flow between collaborating crisis actors. The system has been evaluated by means of simulated experiments that use data from a real incident scenario. The results indicate that automated support by means of Machine Learning method works well. Especially, when actor work context features are included, then the performance on selecting and distributing relevant information is high. Furthermore, actors acquire relevant information much faster making group communication much more efficient.
Address Human-Computer Studies Laboratory, Informatics Institute, University of Amsterdam (UvA), Netherlands
Corporate Author Thesis
Publisher Royal Flemish Academy of Belgium Place of Publication Newark, NJ Editor B. Van de Walle, M. Turoff
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9090206019; 9789090206011 Medium
Track COMMAND AND CONTROL Expedition Conference 3rd International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 807
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Author (up) Ronja Addams-Moring; Markku Kekkonen; Shushan Zhao
Title A simple taxonomy for mobile emergency announcement systems Type Conference Article
Year 2005 Publication Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2005
Volume Issue Pages 309-316
Keywords Civil defense; Information systems; Mobile telecommunication systems; Taxonomies; Ad hoc MEA system; Crisis information; Disaster recovery; Incident Management; MEA system; Mobile emergency announcement system; Pre-planned MEA system; Public warning; Semi ad hoc MEA system; Information management
Abstract Mobile communications networks and devices can be and have been used by authorities to warn and instruct the general public during crises. However, our understanding of how mobile technologies could best be used for emergency announcements (public warnings) is currently limited. To clarify one part of this field of study, we define and describe a simple taxonomy for mobile emergency announcements (MEA) systems. The taxonomy has three categories: preplanned MEA systems, ad-hoc MEA systems and semi ad-hoc MEA systems. Differences in functional, security and other requirements were found between MEA systems belonging to different taxonomy categories, both concerning how each category of MEA systems can meet the common requirements, and concerning which requirements are the most important for each category of MEA systems. The differences between the categories were especially clear for these requirements: the understandability and credibility of the MEAs and the security of a MEA system.
Address Helsinki University of Technology, Finland; STUK – Radiation and Nuclear Safety Authority, Finland
Corporate Author Thesis
Publisher Royal Flemish Academy of Belgium Place of Publication Brussels Editor B. Van de Walle, B. Carle
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9076971099 Medium
Track EMERGENCY ANNOUNCEMENT AND WARNING SYSTEMS Expedition Conference 2nd International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 253
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Author (up) Russell J. Graves
Title Key technologies for emergency response Type Conference Article
Year 2004 Publication Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2004
Volume Issue Pages 133-138
Keywords Decision making; Information systems; Information technology; Societies and institutions; Application of information technologies; Co-ordinated control; Consequence management; Distributed operations; Emergency response; Incident Management; Multiple organizations; Terrorist incident; Emergency services
Abstract Emergency Response involves multiple organizations and teams, geographically distributed operations, and a high need for coordinated control and decision making. As incidents evolve, the number of involved organizations, the geographic distribution of involved entities, and the level and complexity of decision making all tend to grow. Information technology can contribute to managing these and related dimensions of an emergency. The work described in this paper is based on longstanding MITRE Corporation experience working with organizations that have severe and demanding requirements for managing complex, rapidly evolving situations, including military conflict, law enforcement engagements, natural disaster response, and terrorist incident response. Recently, we have conducted a series of detailed observations during emergency response exercises and planned events that resulted in identifying key elements for a successful application of information technologies during an emergency. © Proceedings ISCRAM 2004.
Address MITRE Corporation, 202 Burlington Road, Bedford, MA, United States
Corporate Author Thesis
Publisher Royal Flemish Academy of Belgium Place of Publication Brussels Editor B. Van de Walle, B. Carle
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9076971080 Medium
Track Emergency Response ICT Expedition Conference 1st International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 119
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Author (up) Stephen E. Hannestad
Title Incident command system: A developing national standard of incident management in the U.S Type Conference Article
Year 2005 Publication Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2005
Volume Issue Pages 19-28
Keywords Civil defense; Disasters; Information dissemination; Intelligent control; Risk management; Students; Emergency management; Emergency response management; Graduate students; Incident command systems; Incident Management; Information gathering; National standard; Organizational structures; Information management
Abstract This paper is a critical examination of the U.S. Incident Command System (“ICS”) as an organizational structure and information gathering tool for emergency management from the perspective of a career emergency management officer who became a graduate student in information management following 35 years of public service. In addition to examining the ICS, and assessing its current weaknesses in the area of information management, the paper proposes a low-cost, COTS approach to automating the ICS information gathering and dissemination process.
Address Center for Information Policy, College of Information Studies, University of Maryland, United States
Corporate Author Thesis
Publisher Royal Flemish Academy of Belgium Place of Publication Brussels Editor B. Van de Walle, B. Carle
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9076971099 Medium
Track INFORMATION SYSTEMS DESIGN Expedition Conference 2nd International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 559
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