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Author | Ivan Boissières; Eric Marsden | ||||
Title | Organizational factors of robustness | Type | Conference Article | ||
Year | 2005 | Publication | Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management | Abbreviated Journal | ISCRAM 2005 |
Volume | Issue | Pages | 117-122 | ||
Keywords | Information systems; Social networking (online); Dependability; Organizational factors; Organizational structures; Social interactions; Sociotechnical systems; Technical structures; Telecom operators; Telecoms supervision; Social sciences | ||||
Abstract | In complex socio-technical systems, robustness is achieved through interaction between the technical structure of the system and the social and organizational structure of the operators who run the system. While the need for human oversight of complex systems is widely recognized, the impact of organizational factors on the effectiveness of the oversight function is not well understood. We have studied the social interactions between supervision and maintenance operators of the largest French telecom operator, using techniques from the sociology of organizations. Detailed analysis of the social network formed by these operators has allowed us to identify a number of factors that contribute positively or negatively to the robustness of the system. | ||||
Address | Institute for an Industrial Safety Culture, United States | ||||
Corporate Author | Thesis | ||||
Publisher | Royal Flemish Academy of Belgium | Place of Publication | Brussels | Editor | B. Van de Walle, B. Carle |
Language | English | Summary Language | English | Original Title | |
Series Editor | Series Title | Abbreviated Series Title | |||
Series Volume | Series Issue | Edition | |||
ISSN | 2411-3387 | ISBN | 9076971099 | Medium | |
Track | RESEARCH METHODS | Expedition | Conference | 2nd International ISCRAM Conference on Information Systems for Crisis Response and Management | |
Notes | Approved | no | |||
Call Number | Serial | 336 | |||
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