| Records |
| Author |
Devin Hayes Ellis |
| Title |
On Message: Using an Online Interactive Simulation to Train Crisis Communicators |
Type |
Conference Article |
| Year |
2015 |
Publication |
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2015 |
| Volume |
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Issue |
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Pages |
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| Keywords |
crisis communication and simulation; first response; public information: training |
| Abstract |
Crisis communication research emphasizes the necessity for organized, informed, and effective strategies when engaging audiences. However it is often difficult to apply best practices from academic literature in real life situations. One way to bridge this gap is with an interactive simulation, which lets participants to test their ability to operate in a crisis. This paper describes the creation and implementation of an online crisis communication simulation developed for the Department of Homeland Security (DHS). The simulation uses a server-side software platform called ICONSnet?, which allows complexity in its design with both minimal overhead costs and human facilitation difficulties. |
| Address |
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| Corporate Author |
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Thesis |
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| Publisher |
University of Agder (UiA) |
Place of Publication |
Kristiansand, Norway |
Editor |
L. Palen; M. Buscher; T. Comes; A. Hughes |
| Language |
English |
Summary Language |
English |
Original Title |
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| Series Editor |
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Series Title |
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Abbreviated Series Title |
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| Series Volume |
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Series Issue |
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Edition |
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| ISSN |
2411-3387 |
ISBN |
9788271177881 |
Medium |
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| Track |
Serious Gaming |
Expedition |
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Conference |
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management |
| Notes |
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Approved |
yes |
| Call Number |
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Serial |
1247 |
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| Author |
Juan Godoy |
| Title |
A holistic approach to emergency evacuation information support systems |
Type |
Conference Article |
| Year |
2007 |
Publication |
Intelligent Human Computer Systems for Crisis Response and Management, ISCRAM 2007 Academic Proceedings Papers |
Abbreviated Journal |
ISCRAM 2007 |
| Volume |
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Issue |
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Pages |
345-354 |
| Keywords |
Human resource management; Interface states; Systems engineering; Critical component; Emergency evacuation; Emergency operations; Emergency operations centers; Information support systems; Management systems; Mitigation measures; Public information; Information management |
| Abstract |
In the USA the basic objective of local and state government's Emergency Operations Plans (EOP) is to implement mitigation measures to reduce the loss of life and property damage by the efficient mobilization and deployment of resources. The evacuation of citizens out of harms way either before an impeding disaster or after the occurrence of one is a critical component of any EOP. This document represents a summary of the Evacuation Plan designed for the City of New Orleans. Results of live field exercises conducted during the 2006 Hurricane Season and suggestions for improvement will be highlighted. The ideal Emergency Evacuation Tracking System will be designed to operate within a System of Systems framework with interfaces: to field personnel, emergency managers and logisticians operating in an Emergency Operations Center (EOC), with state and local government systems such as public information emergency hotline (311 Centers in the USA), asset tracking management systems and others. |
| Address |
Unisys Corporation, United States |
| Corporate Author |
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Thesis |
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| Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Delft |
Editor |
B. Van de Walle, P. Burghardt, K. Nieuwenhuis |
| Language |
English |
Summary Language |
English |
Original Title |
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| Series Editor |
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Series Title |
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Abbreviated Series Title |
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| Series Volume |
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Series Issue |
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Edition |
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| ISSN |
2411-3387 |
ISBN |
9789054874171; 9789090218717 |
Medium |
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| Track |
ASCM |
Expedition |
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Conference |
4th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
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Approved |
no |
| Call Number |
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Serial |
529 |
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| Author |
Amanda L. Hughes |
| Title |
Participatory design for the social media needs of emergency public information officers |
Type |
Conference Article |
| Year |
2014 |
Publication |
ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2014 |
| Volume |
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Issue |
|
Pages |
727-736 |
| Keywords |
Information systems; Risk management; Crisis informatics; Design activity; Design recommendations; Emergency management; Emergency public informations; Participatory design; Social media; Work practices; Design |
| Abstract |
This paper describes the design, execution, and results of a participatory design workshop with emergency public information officers (PIOs). During the workshop, PIOs and researchers explored ideas and designs for supporting the social media needs of PIO work. Results indicate that PIO perceptions of social media have changed as they have learned to incorporate activities of the public into their work, yet they still struggle with issues of trust and liability. Based on workshop design activities, the paper offers a set of design recommendations for supporting the social media needs of PIO work practice such as the ability to monitor, document, and report social media activity. |
| Address |
Computer Science, Utah State University, United States |
| Corporate Author |
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Thesis |
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| Publisher |
The Pennsylvania State University |
Place of Publication |
University Park, PA |
Editor |
S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih. |
| Language |
English |
Summary Language |
English |
Original Title |
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| Series Editor |
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Series Title |
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Abbreviated Series Title |
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| Series Volume |
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Series Issue |
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Edition |
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| ISSN |
2411-3387 |
ISBN |
9780692211946 |
Medium |
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| Track |
Social Media in Crisis Response and Management |
Expedition |
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Conference |
11th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
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Approved |
no |
| Call Number |
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Serial |
603 |
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| Author |
Lise Ann St. Denis; Leysia Palen; Kenneth M. Anderson |
| Title |
Mastering social media: An analysis of Jefferson County's communications during the 2013 Colorado floods |
Type |
Conference Article |
| Year |
2014 |
Publication |
ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2014 |
| Volume |
|
Issue |
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Pages |
737-746 |
| Keywords |
Floods; Human resource management; Information science; Information systems; Risk management; Crisis informatics; Emergency management; Public information; Social media; Trusted volunteers; Social networking (online) |
| Abstract |
We report on the social media communications and work practices of the Jefferson County Type III Incident Management Team during the September 2013 Colorado Floods. In this case study, we examine flood-related communications across three platforms: Facebook, Twitter, and the team's blog for insight into how this innovative team coordinated their communications to meet the information needs of a community outside of the media spotlight. Using a mixed method approach of interviews and social media content analysis, we describe their online behaviors in relation to the needs of the emergency response as a whole. We report on adaptations to their work practice that allowed them to extend traditional communications with social media to create an integrated communication plan. Finally, we look to the team's experiences for direction in how to use social media in emergencies generally. |
| Address |
ATLAS, Project EPIC, University of Colorado, Boulder, United States; Computer Science, Project EPIC, University of Colorado, Boulder, United States |
| Corporate Author |
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Thesis |
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| Publisher |
The Pennsylvania State University |
Place of Publication |
University Park, PA |
Editor |
S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih. |
| Language |
English |
Summary Language |
English |
Original Title |
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| Series Editor |
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Series Title |
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Abbreviated Series Title |
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| Series Volume |
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Series Issue |
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Edition |
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| ISSN |
2411-3387 |
ISBN |
9780692211946 |
Medium |
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| Track |
Social Media in Crisis Response and Management |
Expedition |
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Conference |
11th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
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Approved |
no |
| Call Number |
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Serial |
969 |
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| Author |
Jeannette N. Sutton; Emma S. Spiro; Sean M. Fitzhugh; Britta Johnson; Ben Gibson; Carter T. Butts |
| Title |
Terse message amplification in the Boston bombing response |
Type |
Conference Article |
| Year |
2014 |
Publication |
ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2014 |
| Volume |
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Issue |
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Pages |
612-621 |
| Keywords |
Information systems; Terrorism; Counter-terrorism operations; Criminal investigation; Improvised explosive devices; National incident management systems; Public information; Terse messaging; Twitter; Urban environments; Information management |
| Abstract |
On the morning of April 15, 2013, an Improvised Explosive Device (IED) was detonated near the finish line of the Boston Marathon, resulting in a large number of casualties. This generated a week-long response under the US National Incident Management System. In this paper, we examine online, terse messages broadcast by responding organizations and their amplification by other official entities via retransmission. Content analysis of official messages shows strong similarities with posting patterns previously observed in response to natural hazards, with the primary exception of themes related to the criminal investigation, suggesting a possible revision of guidelines for public information in light of the needs arising from extended counterterrorism operations undertaken in an urban environment. Network analysis demonstrates message posting and amplification were dominated by local actors, underscoring the importance of local readiness for management of official public information activities in the context of extremely high-profile events. |
| Address |
Trauma, Health and Hazards Center, University of Colorado, United States; Department of Sociology, University of California, United States; Department of Sociology, Institute for Mathematical Behavioral Sciences, University of California, United States |
| Corporate Author |
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Thesis |
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| Publisher |
The Pennsylvania State University |
Place of Publication |
University Park, PA |
Editor |
S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih. |
| Language |
English |
Summary Language |
English |
Original Title |
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| Series Editor |
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Series Title |
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Abbreviated Series Title |
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| Series Volume |
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Series Issue |
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Edition |
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| ISSN |
2411-3387 |
ISBN |
9780692211946 |
Medium |
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| Track |
Social Media in Crisis Response and Management |
Expedition |
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Conference |
11th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
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Approved |
no |
| Call Number |
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Serial |
986 |
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