Records |
Author |
Aurélien Acquier; Sébastien Gand; Mathias Szpirglas |
Title |
Stake S-holder management and crisis resilience a case study in a public transportation company |
Type |
Conference Article |
Year |
2006 |
Publication |
Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2006 |
Volume |
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Issue |
|
Pages |
528-539 |
Keywords |
Information systems; Collective action; Crisis management; External stakeholders; Potential values; Public transportation companies; Qualitative case studies; Stakeholder management; Stakeholder management model; Anchorages (foundations) |
Abstract |
Stakeholder perspectives on crisis management provide a useful descriptive framework for analyzing crises and making crisis narratives. However, their actionability for crisis management, i.e. possibility to use stakeholder management models into operational crisis management processes, remains an under-investigated question. The purpose of this article is to discuss the operational value of stakeholder frameworks for crisis management. Drawing on a qualitative case study of a successful crisis management process in a public transportation company, we investigate the activities set up by the crisis cell to manage internal and external stakeholders during the crisis. In our case, successful stakeholder management relied on: 1) good diagnosis capabilities for the design of an appropriate corporate positioning; 2) an ability to manage coherently a set of emerging and heterogeneous issues involving stakeSholders ; 3) the capacity to set up a tightly coupled form of organization, involving both crisis cell members and various anchorage points, i.e. specific actors involved in the project before the crisis, who were already in contact with key stakeholders as part of their day-to-day activities. We then discuss the practical and theoretical implications of this analysis and the potential value stakeholder perspectives for crisis management. |
Address |
Center for Management Science, Ecole Nationale Supérieure des Mines de Paris, France |
Corporate Author |
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Thesis |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Newark, NJ |
Editor |
B. Van de Walle, M. Turoff |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9090206019; 9789090206011 |
Medium |
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Track |
STAKEHOLDER COORDINATION FOR CRISIS MANAGEMENT |
Expedition |
|
Conference |
3rd International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
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Approved |
no |
Call Number |
|
Serial |
250 |
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Author |
Gesine Hofinger; Robert Zinke; Laura Künzer |
Title |
Psychological requirements for crisis and emergency decision-support systems for public transport control centers |
Type |
Conference Article |
Year |
2011 |
Publication |
8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011 |
Abbreviated Journal |
ISCRAM 2011 |
Volume |
|
Issue |
|
Pages |
|
Keywords |
Application programs; Artificial intelligence; Control rooms (power plants); Decision support systems; Employment; Information systems; Control center; Crisis management; Emergency situation; Industrial logistics; Production process; Public transportation; Requirements analysis; Software applications; Mass transportation |
Abstract |
Control center staff is used to working with software applications for e.g. surveillance of production processes, for controlling and timing of industrial logistics, and for recording and filing incidents and actions. Yet, decision-support systems for emergency situations pose additional demands on employees in this domain. This paper reports first findings for psychological requirements for decision support systems in the rise of emergencies as identified in a federal German research project in the domain of public transportation. In control centers both the humans on duty who have to intervene during an emergency, and the technical system which provides decision-alternatives for supporting the action are considered. Based on findings of the project, psychological, technical and organizational requirements identified in interviews, observations, document analysis and additional relevant literature are generalized. |
Address |
University of Jena, Germany |
Corporate Author |
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Thesis |
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Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Lisbon |
Editor |
M.A. Santos, L. Sousa, E. Portela |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9789724922478 |
Medium |
|
Track |
User Centred Design Process for EMIS |
Expedition |
|
Conference |
8th International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
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Approved |
no |
Call Number |
|
Serial |
588 |
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Author |
Sebastian Kurowski; Heiko Roßnagel; Jan Zibuschka; Wolf Engelbach |
Title |
A concept for interoperability of security systems in public transport |
Type |
Conference Article |
Year |
2012 |
Publication |
ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2012 |
Volume |
|
Issue |
|
Pages |
|
Keywords |
Information systems; European research project; Heterogeneous communication; Heterogeneous information; Operational business; Public transport; Security; Shared understanding; System-of-systems architecture; Interoperability |
Abstract |
In the field of public transport, operators and first responders collaborate in the prevention of and reaction to security issues. In order to optimise their specific daily operational business needs in a timely manner heterogeneous information and communication systems are deployed. In case of an incident however it is crucial that the various involved parties exchange relevant information to develop a shared understanding and act in a coordinated way. Yet, heterogeneous communication and information system infrastructures often hinder this crucial flow of information. To address this shortcoming it is crucial to enable the design of interoperable system-of-systems approaches in this domain. This paper describes a conceptual model to construct system-of-systems environments in the domain of security in public transport. By building on the results of several European research projects this concept offers a starting point for modelling and documenting individual systems inside a system-of-systems architecture. © 2012 ISCRAM. |
Address |
Fraunhofer IAO, Germany |
Corporate Author |
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Thesis |
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Publisher |
Simon Fraser University |
Place of Publication |
Vancouver, BC |
Editor |
L. Rothkrantz, J. Ristvej, Z.Franco |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780864913326 |
Medium |
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Track |
Open Track |
Expedition |
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Conference |
9th International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
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Approved |
no |
Call Number |
|
Serial |
147 |
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Author |
Johannes Sautter; Sebastian Kurowski; Heiko Roßnagel; Wolf Engelbach; Jan Zibuschka |
Title |
Interoperability for information systems in public urban transport security: The SECUR-ED interoperability notation |
Type |
Conference Article |
Year |
2012 |
Publication |
ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2012 |
Volume |
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Issue |
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Pages |
|
Keywords |
Information systems; Mass transportation; Unified Modeling Language; Urban transportation; Notation; Public transport; Secur-Ed; Security; Uml; Interoperability |
Abstract |
In public transport and at large urban hubs, such as metro or train stations, transport operators and first responders collaborate in the prevention of and reaction to security issues. Within the EU demonstration project SECUR-ED a specific notation for interoperability of information systems in the domain of public transport security was developed. (In this context, the interoperability of actual operating systems is not the focus.) Based on UML (Unified Modelling Language), the notation language offers the possibility for structured modelling of system-of-systems architectures. Four interoperability object templates and their interdependencies form the underlying basis. Domain-specific annotation rules and guidelines for interoperability objects and their sub-component structures allow collaboration and interpretation of this model on various granularities and stages during a systems engineering process. © 2012 ISCRAM. |
Address |
Fraunhofer IAO, Germany |
Corporate Author |
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Thesis |
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Publisher |
Simon Fraser University |
Place of Publication |
Vancouver, BC |
Editor |
L. Rothkrantz, J. Ristvej, Z.Franco |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9780864913326 |
Medium |
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Track |
Open Track |
Expedition |
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Conference |
9th International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
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Approved |
no |
Call Number |
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Serial |
200 |
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