| Records |
| Author |
Soussan Djamasbi; Eleanor T. Loiacono; Yitzhak Mendelson |
| Title |
Affect feedback during crisis and its role in improving IS utilization |
Type |
Conference Article |
| Year |
2010 |
Publication |
ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings |
Abbreviated Journal |
ISCRAM 2010 |
| Volume |
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Issue |
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Pages |
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| Keywords |
Hardware; Affect; Call centers; Controlled environment; Controlled laboratories; Crisis decisions; Research questions; Information systems |
| Abstract |
This research looks at a portion of a larger research question, which is does including affect feedback into an existing 911 call taking process improve IS utilization? The first step is to look at the impact of affect feedback in a controlled environment so that possible issues that could arise can be mitigated early on before actual implementation in a call center is performed. This paper focuses on the first step, a controlled laboratory experiment, which is explained in the methodology section of this paper. |
| Address |
Worcester Polytechnic Institute, United States |
| Corporate Author |
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Thesis |
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| Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Seattle, WA |
Editor |
S. French, B. Tomaszewski, C. Zobel |
| Language |
English |
Summary Language |
English |
Original Title |
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| Series Editor |
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Series Title |
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Abbreviated Series Title |
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| Series Volume |
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Series Issue |
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Edition |
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| ISSN |
2411-3387 |
ISBN |
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Medium |
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| Track |
Human-Computer Interaction |
Expedition |
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Conference |
7th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
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Approved |
no |
| Call Number |
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Serial |
453 |
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| Author |
David Mendonça; Frank Fiedrich |
| Title |
Design for improvisation in computer-based emergency response systems |
Type |
Conference Article |
| Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
| Volume |
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Issue |
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Pages |
99-104 |
| Keywords |
Information systems; Multi agent systems; Computer based training; Distributed simulations; Emergency response; Emergency response systems; Improvisation; Plan execution; Research questions; Three dimensions; Emergency services |
| Abstract |
This paper explores the design of training environments in which emergency response professionals can use information technologies to train for responding to unplanned-for situations. This approach – designing for improvisation – is fundamentally different than designing for plan execution. In this paper, we identify three dimensions of this difference and outline a set of research questions that are intended to lead to a better understanding of the role of improvisation in emergency response, as well as how it can be trained for and supported. Both questions are intertwined, since without a firm understanding of how improvisation occurs it is difficult to train for and support it. © Proceedings ISCRAM 2004. |
| Address |
Information Systems Department, New Jersey Institute of Technology, 323 Martin Luther King, Jr. Blvd., Newark, NJ 07102, United States; Institute for Technology and Management in Construction, Karlsruhe University, Am Fasanengarten, D-76128 Karlsruhe, Germany |
| Corporate Author |
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Thesis |
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| Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
| Language |
English |
Summary Language |
English |
Original Title |
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| Series Editor |
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Series Title |
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Abbreviated Series Title |
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| Series Volume |
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Series Issue |
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Edition |
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| ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
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| Track |
Emergency Response Information Systems Design |
Expedition |
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Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
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Approved |
no |
| Call Number |
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Serial |
170 |
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| Author |
Christian Neuhaus |
| Title |
Using what is already there – Integrated Crisis Communication as a new approach in crisis management – Case study and suggestions |
Type |
Conference Article |
| Year |
2010 |
Publication |
ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings |
Abbreviated Journal |
ISCRAM 2010 |
| Volume |
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Issue |
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Pages |
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| Keywords |
Information systems; Crisis communications; Crisis management; Crisis management systems; New approaches; Research questions; System integration; Management information systems |
| Abstract |
Communication plays a vital part in today's crisis management. Communication-channels and information systems in crisis management are often used separately. Our case study suggests an Integrated Crisis Communication (ICC) approach, which integrates all available communication-channels and information systems in one stakeholder oriented approach. The basis of this article is a case study of a 2-year research project with one of Germany's largest energy providers. The article starts with outlining the need for a communication-oriented crisis management. It presents results and findings from our research and explicates the main functionality the prototype we developed. Open questions and future research questions are outlined at the end. |
| Address |
Institut für Medienforschung (IfM), University of Siegen, Germany |
| Corporate Author |
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Thesis |
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| Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Seattle, WA |
Editor |
S. French, B. Tomaszewski, C. Zobel |
| Language |
English |
Summary Language |
English |
Original Title |
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| Series Editor |
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Series Title |
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Abbreviated Series Title |
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| Series Volume |
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Series Issue |
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Edition |
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| ISSN |
2411-3387 |
ISBN |
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Medium |
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| Track |
Technologies and Tools |
Expedition |
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Conference |
7th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
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Approved |
no |
| Call Number |
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Serial |
808 |
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| Author |
Philip Fei Wu |
| Title |
User acceptance of emergency alert technology: A case study |
Type |
Conference Article |
| Year |
2009 |
Publication |
ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives |
Abbreviated Journal |
ISCRAM 2009 |
| Volume |
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Issue |
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Pages |
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| Keywords |
Information systems; Emergency alert system; Emergency response systems; Public universities; Research questions; System behaviors; Tam; Technology acceptance; Technology acceptance model; Motivation |
| Abstract |
The purpose of the study is to investigate the factors affecting the user acceptance of emergency alert systems. By studying the adoption of a SMS-based alert system at a large public university in the United States, this paper explores the research question: How are different motivational factors related to the intention and behavior of using emergency alert technology? Through a mixed-methods approach, the study demonstrates a “deepening” effort in applying the technology acceptance model (TAM) to emergency response system, drawing attention to the holistic nature of motivation-behavior in technology acceptance. Results of this research show that: The concept of usefulness has multiple levels of meanings to its intended users; the ease of use is more about the users' ability to control the system behavior; and subjective norm need to be examined with relation to its originating source. |
| Address |
School of Management, University of Surrey, United Kingdom |
| Corporate Author |
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Thesis |
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| Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Gothenburg |
Editor |
J. Landgren, S. Jul |
| Language |
English |
Summary Language |
English |
Original Title |
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| Series Editor |
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Series Title |
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Abbreviated Series Title |
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| Series Volume |
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Series Issue |
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Edition |
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| ISSN |
2411-3387 |
ISBN |
9789163347153 |
Medium |
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| Track |
Human-Computer Interaction |
Expedition |
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Conference |
6th International ISCRAM Conference on Information Systems for Crisis Response and Management |
| Notes |
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Approved |
no |
| Call Number |
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Serial |
1104 |
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