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Author (up) Andrea H. Tapia; Nicklaus A. Giacobe; Nicolas LaLone; Pamela J. Soule pdf  isbn
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  Title Scaling 911 Messaging for Emergency Operation Centers During Large Scale Events Type Conference Article
  Year 2015 Publication ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2015  
  Volume Issue Pages  
  Keywords 911; Crisis; Disaster; Emergency Management; Emergency Operations Center; Public University; Situational Awareness; Text Messaging  
  Abstract In this paper we imagine that one day soon, mass crisis events will result in thousands of people trying to get emergency help multiple via multiple mediums. Public Access Service Points and 911 Centers will not be able to meet the demand of text-message calls for help during a large scale disaster. While 911 dispatchers will need to respond directly to each individual text message, we present the development and testing of a system that aims to provide this data, in real-time, directly to emergency managers during a large-scale crisis. The system is designed to accept, sort, triage and deliver hundreds of direct text messages from the PSAP and provide them directly to emergency management staff, who can leverage their content. In the hands of the emergency manager, these data can be used to inform resource allocation decisions, enhance their operational situational awareness, and potentially improve the response to the crisis.  
  Address  
  Corporate Author Thesis  
  Publisher University of Agder (UiA) Place of Publication Kristiansand, Norway Editor L. Palen; M. Buscher; T. Comes; A. Hughes  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 9788271177881 Medium  
  Track Practitioner Cases and Practitioner-Centered Research Expedition Conference ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management  
  Notes Approved yes  
  Call Number Serial 1261  
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Author (up) Andrea Kavanaugh; Francis Quek; Steven D. Sheetz; B. Joon Kim pdf  openurl
  Title Cell phone use with social ties during crises: The case of the Virginia Tech tragedy Type Conference Article
  Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010  
  Volume Issue Pages  
  Keywords Cellular telephones; Disasters; Information systems; Mobile phones; Telecommunication equipment; Cell phone; Communication technologies; Emergency communication; Emergency response; Emergency situation; Patterns of communication; Survey research; Technological solution; Text messaging  
  Abstract Many proposed technological solutions to emergency response during disasters involve the use of cellular telephone technology. However, cell phone networks quickly become saturated during and/or immediately after a disaster and remain saturated for critical periods. In this study, we investigated cell phone use by Virginia Tech students, faculty and staff during the shootings on April 16, 2007 to identify patterns of communication with social network ties. We administered an online survey to a random sample from our pool to capture communications behavior with social ties during the day of these tragic events. The results show that cell phones were the most heavily used communication technology by a majority of respondents (both voice and text messaging). While text messaging makes more efficient use of bandwidth than voice, most communication on 4/16 was with parents, since the majority of the sample is students, who are less likely to use text messaging. Our findings should help in understanding how cell phone technologies may be utilized or modified for emergency situations in similar communities.  
  Address Virginia Tech, United States; Indiana U., Purdue U., Fort Wayne, United States  
  Corporate Author Thesis  
  Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN Medium  
  Track Collaboration and Social Networking Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 645  
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Author (up) Elizabeth Avery Gomez pdf  isbn
openurl 
  Title Crisis response communication management: Increasing message clarity with training over time Type Conference Article
  Year 2008 Publication Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2008  
  Volume Issue Pages 368-375  
  Keywords Information systems; Text messaging; Communication management; Community responders; Crisis management; Information exchanges; Interoperable communications; Speech act theory; Training and simulations; Training applications; Message passing  
  Abstract The characteristics of a crisis cannot be predicted and no two crises are alike. The responders in a crisis also vary creating two axis of uncertainty that inhibit rapid and accurate scope definition of a crisis. How and what a responder chooses to communicate in a crisis can impact subsequent response efforts placing importance on the clarity and cohesion of information exchange. Training and increased practice of clear and accurate message content between responders is proposed to improve the situation details needed for rapid scope identification. SMS text-messaging is one viable, mobile interoperable communication technology, accessible for everyday use. This research studies message content exchanged between responders and begins with the message-prompt to message-response relationship during crisis response training. A web-enabled training application has been designed to simulate two-way SMS text-message exchange and captures communication responses based on defined task prompts. Leveraging Speech Act Theory and the use of plain language protocols for communication exchange, the SMS text-message responses are assessed for ongoing training and practice.  
  Address City University of New York, Graduate Center, United States  
  Corporate Author Thesis  
  Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Washington, DC Editor F. Fiedrich, B. Van de Walle  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 9780615206974 Medium  
  Track Improving Collaboration and Training Expedition Conference 5th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 530  
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Author (up) Elizabeth Avery Gomez; Michael R. Bartolacci pdf  isbn
openurl 
  Title Crisis management and mobile devices: Extending the usage of sensor networks within an integrated system framework Type Conference Article
  Year 2011 Publication 8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011 Abbreviated Journal ISCRAM 2011  
  Volume Issue Pages  
  Keywords Information dissemination; Information systems; Message passing; Mobile devices; Sensor networks; Text messaging; Wireless sensor networks; Crisis management; Environmental contexts; Environmental sentinels; Information gathering; Interoperable communications; Portable communication devices; Real-time data acquisition; Training and simulations; Information management  
  Abstract Crisis response relies on information dissemination and decisions made from real-time data. Sensor networks, especially in an environmental context, are a source of real-time data and used in both military and industrial applications for information gathering. However, sensor data usage for more pervasive system applications, especially mobile applications outside the battlefield, is limited. Mobile devices play key roles in crisis management, but little research exists on their effectiveness under duress. This research extends a previous study on user (responder) preparation in crisis management to mobile device readiness and real-time data acquisition. This paper steps beyond application use to focus on mobile device capabilities and the interface with wireless sensor networks towards an integrated mobile system framework that provides information and real-time decision data for crisis management. In particular, the approach being proposed incorporates novel strategies for maintaining battery life and connectivity among sensors and portable communication devices that are ideally suited for crisis management applications where “staying connected” is critical.  
  Address New Jersey Institute of Technology, United States; Penn State University – Berks, United States  
  Corporate Author Thesis  
  Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Lisbon Editor M.A. Santos, L. Sousa, E. Portela  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 9789724922478 Medium  
  Track Mobile and Sensor Networks Expedition Conference 8th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 533  
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Author (up) Elizabeth Avery Gomez; Murray Turoff pdf  isbn
openurl 
  Title Interoperable communication: An analysis of SMS text-message exchange Type Conference Article
  Year 2007 Publication Intelligent Human Computer Systems for Crisis Response and Management, ISCRAM 2007 Academic Proceedings Papers Abbreviated Journal ISCRAM 2007  
  Volume Issue Pages 45-50  
  Keywords Message passing; Bottom up approach; Community responders; Crisis management; Governmental agency; Interoperable communications; Theory of Planned Behavior; Training and simulations; Training applications; Text messaging  
  Abstract Achieving interoperable communication across governmental agencies and jurisdictions remains a challenge and is simply taking time to implement. Initiatives to support agency interoperability continue. However, community responders remain in need of two-way device quick response tactics. SMS text-messaging is one viable interoperable communication technology that provides a bottom-up approach while offering benefits for everyday use. This research in progress studies the use of a web-based SMS text-message training application, designed to simulate two-way SMS text-message exchange. Speech Act Theory and the Theory of Planned Behavior are leveraged to carefully measure SMS text-message exchange. The overarching crisis scenario takes the role of the local community responder. Initial qualitative pilot results are presented and discussed, including next steps for this ongoing research.  
  Address New Jersey Institute of Technology, United States  
  Corporate Author Thesis  
  Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Delft Editor B. Van de Walle, P. Burghardt, K. Nieuwenhuis  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 9789054874171; 9789090218717 Medium  
  Track HOPS Expedition Conference 4th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 532  
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Author (up) Gordon Gow; Peter Anderson; Nuwan Waidyanatha pdf  isbn
openurl 
  Title Hazard warnings in Sri Lanka: Challenges of internetworking with Common Alerting Protocol Type Conference Article
  Year 2007 Publication Intelligent Human Computer Systems for Crisis Response and Management, ISCRAM 2007 Academic Proceedings Papers Abbreviated Journal ISCRAM 2007  
  Volume Issue Pages 281-293  
  Keywords Hazards; Information services; Information systems; Open source software; Software testing; Standards; Text messaging; All-hazard; Common alerting protocols; Last-mile; Public warning; Sri Lanka; Interoperability  
  Abstract There is a growing call for the use of open source content standards for all-hazards, all-media alert and notification systems. This paper presents findings on the implementation of Common Alerting Protocol (CAP) as a content standard for a community-based hazard information network in Sri Lanka. CAP is being deployed as part of the HazInfo project, which has established last-mile networking capability for 32 tsunami-affected villages in Sri Lanka in order to study the suitability of various Information Communication Technologies (ICTs) for a standards-based community hazard information system. Results to date suggest that the basic internetworking arrangement at lower technical layers has proven to be reasonably robust and reliable but that a key challenge remains in the upper layers of application software and content provision. This is evident in the apparent difficulties faced when implementing CAP messaging over multiple last-mile systems that include commercial satellite and terrestrial network technologies (C/L/X-Band, GSM, and CDMA in modes of voice and text). Lessons learned from silent tests and live exercises point to several key bottlenecks in the system where the integrity of CAP messages is compromised due to problems associated with software interoperability or direct human intervention. The wider implication of this finding is that content standards by themselves are not sufficient to support appropriate and timely emergency response activities. Those working with content standards for hazard information systems must consider closely the interoperability issues at various layers of interconnectivity.  
  Address Faculty of Extension, University of Alberta, Canada; Department of Telematics, Simon Fraser University, Canada; Last-Mile Hazard Warning Systems, LIRNEasia, Sri Lanka  
  Corporate Author Thesis  
  Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Delft Editor B. Van de Walle, P. Burghardt, K. Nieuwenhuis  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 9789054874171; 9789090218717 Medium  
  Track DSM Expedition Conference 4th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 541  
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Author (up) Niels Netten; Maarten Van Someren pdf  isbn
openurl 
  Title Identifying segments for routing emergency response dialogues Type Conference Article
  Year 2008 Publication Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2008  
  Volume Issue Pages 108-117  
  Keywords Information systems; Text messaging; Coarse-grained; Crisis management; Dialogue segmentations; Dynamic character; Emergency response; Segmentation methods; Spoken dialogue; Text routing; Emergency services  
  Abstract In crisis management situations information is exchanged in different ways. In general, information is exchanged through spoken dialogues or text messaging conversations. Part of this exchanged dialogue information is often relevant to other actors involved in managing the crisis. Due to the dynamic character of the situation, dialogue partners may not be aware of who else needs the exchanged information. We present a coarse-grained segmentation method for automatically recognizing coherent dialogue segments which are then used for routing. We investigate the effectiveness of our features for recognizing boundaries of segments on transcribed emergency response dialogues and we compare classification by relevance of the identified information segments to the ideal topic segments.  
  Address Human-Computer Studies Laboratory, University of Amsterdam, Netherlands  
  Corporate Author Thesis  
  Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Washington, DC Editor F. Fiedrich, B. Van de Walle  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 9780615206974 Medium  
  Track Methods for Mitigating Information Overload Expedition Conference 5th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 806  
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Author (up) Simone Sillem; Erik (J.W.F.) Wiersma pdf  isbn
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  Title Comparing cell broadcast and text messaging for citizens warning Type Conference Article
  Year 2006 Publication Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2006  
  Volume Issue Pages 147-153  
  Keywords Audition; Cellular telephones; Information systems; Message passing; Mobile phones; Signaling; Sirens; Citizens warning; Delft University of Technology; Mobile phone technology; Pilot studies; Sms; Telecommunication technologies; Text-based features; Text-based messages; Text messaging  
  Abstract In life-threatening emergencies, citizens need to be warned. The currently used method for citizens warning in The Netherlands is a siren. AT this moment, research is being carried out into using new technologies as an addition to this siren for citizens warning. Modern telecommunication technologies have great potential for informing the public. Especially the use of text-based features of mobile phones is considered for this function. Advantages of such a system are that these technologies overcome problems of hearing the siren and that text-based messages provide possibilities for giving more and more detailed information. In a number of pilot studies, Delft University of Technology has gained experience with the possibilities of these technologies for citizens warning services. This paper compares two text-based mobile phone technologies that can be used for citizens warning as an addition to the siren.  
  Address Safety Science, Delft University of Technology, Netherlands  
  Corporate Author Thesis  
  Publisher Royal Flemish Academy of Belgium Place of Publication Newark, NJ Editor B. Van de Walle, M. Turoff  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 9090206019; 9789090206011 Medium  
  Track PUBLIC WARNING SYSTEMS Expedition Conference 3rd International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 951  
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