Records |
Author |
Elia Chepaitis |
Title |
The impact of Y2K on crisis management: Widening the stakeholder circle for crisis prevention and response |
Type |
Conference Article |
Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
Volume |
|
Issue |
|
Pages |
111-113 |
Keywords |
Information systems; Computer engineers; Contingency planning; Crisis management; Crisis preventions; Emergency preparedness; Government agencies; Stakeholders; Y2k; Medical computing |
Abstract |
Although Y2K was neither an accident nor an unanticipated challenge, the millennium debugging represented a watershed event for crisis response and management, and the range of effects remains relevant in 2004. Not only information systems professionals, but also leaders and professionals in every application area saw computer systems as subsystems of their areas of responsibility and accountability. The acknowledged dependence of government, healthcare, utilities, transportation, services, and communications on reliable information systems widened the circle of stakeholders for crisis prevention, response, and management. Emergency preparedness and broad systems approaches to disaster and contingency planning were enhanced by the ubiquitous multi-year Y2K effort. The author emphasizes the investments, learning, leadership, and commitment in information systems control that occurred as part of the prevention stage of crisis management as a result of Y2K. The simultaneity, high stakes, and ubiquity of the millennium crisis permanently altered the circle of players with vested interests in and responsibility for information systems control. From government agencies to households, users realized that the scope of information systems design and reliability must extend beyond computer engineers and information systems professionals to ensure the general good. © Proceedings ISCRAM 2004. |
Address |
Information Systems and Operations Management, Fairfield University, Fairfield, CT 06430, United States |
Corporate Author |
|
Thesis |
|
Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
Language |
English |
Summary Language |
English |
Original Title |
|
Series Editor |
|
Series Title |
|
Abbreviated Series Title |
|
Series Volume |
|
Series Issue |
|
Edition |
|
ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
|
Track |
Emergency Response Stakeholders and Cooperation |
Expedition |
|
Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
|
Approved |
no |
Call Number |
|
Serial |
92 |
Share this record to Facebook |
|
|
|
Author |
Andrés Moreno; Philip Garrison; Karthik Bhat |
Title |
WhatsApp for Monitoring and Response during Critical Events: Aggie in the Ghana 2016 Election |
Type |
Conference Article |
Year |
2017 |
Publication |
Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management |
Abbreviated Journal |
Iscram 2017 |
Volume |
|
Issue |
|
Pages |
645-655 |
Keywords |
social media analysis; election monitoring; crisis prevention; WhatsApp; Ghana; mobile instant messaging |
Abstract |
Mobile Instant Messaging platforms like WhatsApp are becoming increasingly popular. They have expanded access to digital text, audio, picture, and video messaging. Integrating them into existing crisis monitoring and response platforms and workflows can help reach a wider population. This paper describes a first attempt to integrate WhatsApp into Aggie, a social media aggregating and monitoring platform. We report on the deployment of this integration during Ghana's 2016 election, along with Twitter, Facebook, and RSS. The WhatsApp messages collected by Aggie during the election improved the eectiveness of the monitoring eorts. Thanks to these messages, more incidents were found and escalated to the Electoral Commission and security forces. From interviews with people involved in monitoring and response, we found that the WhatsApp integration helped their coordination and monitoring activities. |
Address |
United Nations University Institute for Computing and Society |
Corporate Author |
|
Thesis |
|
Publisher |
Iscram |
Place of Publication |
Albi, France |
Editor |
Tina Comes, F.B., Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds |
Language |
English |
Summary Language |
English |
Original Title |
|
Series Editor |
|
Series Title |
|
Abbreviated Series Title |
|
Series Volume |
|
Series Issue |
|
Edition |
|
ISSN |
2411-3387 |
ISBN |
|
Medium |
|
Track |
Social Media Studies |
Expedition |
|
Conference |
14th International Conference on Information Systems for Crisis Response And Management |
Notes |
|
Approved |
no |
Call Number |
|
Serial |
2052 |
Share this record to Facebook |