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Author (up) Abbas Ganji; Negin Alimohammadi; Scott Miles
Title Challenges in Community Resilience Planning and Opportunities with Simulation Modeling Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Community resilience; human-centered design; interface design; simulation modeling; recovery planning
Abstract The importance of community resilience has become increasingly recognized in emergency management and

post-disaster community well-being. To this end, three seismic resilience planning initiatives have been

conducted in the U.S. in the last decade to envision the current state of community resilience. Experts who

participated in these initiatives confronted challenges that must be addressed for future planning initiatives.

We interviewed eighteen participants to learn about the community resilience planning process, its

characteristics, and challenges. Conducting qualitative content analysis, we identify six main challenges to

community resilience planning: complex network systems; interdependencies among built environment systems;

inter-organizational collaboration; connections between the built environment and social systems;

communications between built environment and social institutions? experts; and communication among

decision-makers, social stakeholders, and community members. To overcome the identified challenges, we

discuss the capability of human-centered simulation modeling as a combination of simulation modeling and

human-centered design to facilitate community resilience planning.
Address University of Washington, United States of America
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T7- Planning, Foresight and Risk Analysis Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1873
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Author (up) Abildsnes, E.; Paulsen, S.; Gonzalez, J.J.
Title Improving resilience against a pandemic: A novel technology for strategy development with practitioners and decision-makers Type Conference Article
Year 2023 Publication Proceedings of the 20th International ISCRAM Conference Abbreviated Journal Iscram 2023
Volume Issue Pages 964-974
Keywords Systemic Risk; Pandemic; COVID-19, Omicron Variant; Risk Assessment; Risk Mitigation; Resilience.
Abstract The project Systemic Pandemic Risk Management (SPRM), funded by the Research Council of Norway, has developed methods to assess and manage pandemic systemic risks. The project consortium includes an enterprise leading the project, public partners and research institutions in Norway, Sweden, and Italy. Kristiansand municipality, a partner in the SPRM project, adopted the project methods to assess and manage systemic risks. Based on a scenario about the potential spread patterns of the COVID-19 Omicron variant developed by the Norwegian Institute of Public Health, staff from Kristiansand employed the SPRM project’s approach to facilitate systemic risk assessment and management workshops. Practitioners and decision-makers from the main hospital in the Agder county and several municipalities proposed risks, their causal consequences and identified practical and impactful mitigation strategies. The strategies were implemented at the county level. The approach can improve handling of systemic risk scenarios beyond pandemics.
Address Kristiansand municipality, Dept. of Research and Innovation, and University of Agder, Dept. of Psychosocial Health; Kristiansand municipality, Dept. of Organization, Crisis Management and Information Security;Department of ICT, Faculty of Engineering and Science Centre for Integrated Emergency Management (CIEM), University of Agder
Corporate Author Thesis
Publisher University of Nebraska at Omaha Place of Publication Omaha, USA Editor Jaziar Radianti; Ioannis Dokas; Nicolas Lalone; Deepak Khazanchi
Language English Summary Language Original Title
Series Editor Hosssein Baharmand Series Title Abbreviated Series Title
Series Volume Series Issue Edition 1
ISSN 2411-3387 ISBN 979-8-218-21749-5 Medium
Track Practitioner Engaged Research & Translation for the Crisis Context Expedition Conference
Notes http://dx.doi.org/10.59297/HGIN3389 Approved no
Call Number ISCRAM @ idladmin @ Serial 2580
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Author (up) Aidan Hamilton; Cécile L’Hermitte
Title Supply Chain Resilience in the New Zealand FMCG Sector: A Study of the 2021 Canterbury Flooding Type Conference Article
Year 2023 Publication Proceedings of the ISCRAM Asia Pacific Conference 2022 Abbreviated Journal Proc. ISCRAM AP 2022
Volume Issue Pages 204-214
Keywords Freight Disruptions; Supply Chain Resilience; Redundancy; Flexibility; Fast-Moving Consumer Goods
Abstract Disasters can severely disrupt the flow of Fast-Moving Consumer Goods (FMCGs) in New Zealand (NZ), preventing the replenishment of essential products and causing shortages on retailers’ shelves. This paper presents work-in-process research that aims to better understand how the NZ FMCG retailers build resilience into their replenishment operations to mitigate disruptions in the wake of a disaster. The two key components of supply chain resilience (redundancy and flexibility) are investigated in the context of the 2021 Canterbury flooding. A survey was used to collect data on retailers’ routine replenishment operations, the impacts of the flooding, and practices mitigating disruptions. The preliminary findings suggest that redundant inventory is used to compensate for insufficient flexibility in the NZ freight system (due to not only the lack of adequate secondary roads and alternative modes of transport, but also the centralised distribution system limiting the sources of supply). This study contributes a better understanding of the FMCG distribution and replenishment operations in NZ and highlights the need for public and private investments (e.g. redundant transport infrastructure and distribution facilities). Additional research investigating the most influential investments to improve the ability of the FMCG sector to manage post-disaster freight disruptions would benefit the literature.
Address University of Waikato; University of Waikato
Corporate Author Thesis
Publisher Massey Unversity Place of Publication Palmerston North, New Zealand Editor Thomas J. Huggins, V.L.
Language English Summary Language Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-0-473-66845-7 Medium
Track Information Systems for Emergency Management Expedition Conference
Notes Approved no
Call Number ISCRAM @ idladmin @ Serial 2494
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Author (up) Amanda Jaber; Björn Johan Erik Johansson; Linnea Bergsten; Joeri Laere van; Peter Berggren
Title Evaluating the observation protocol of the Team Resilience Assessment Method for Simulation (TRAMS) Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Simulation games, training, Systemic Resilience Model, team resilience, assessment
Abstract This work in progress paper presents an initial evaluation of the observation protocol of the Team Resilience Assessment Method for Simulation (TRAMS) conducted in a crisis response simulation project. TRAMS is designed to assess the resilience of crisis response teams. The TRAMS observation protocol uses six core resilience functions from the Systemic Resilience Model as its theoretical foundation. Three independent observers used the protocol during a pilot study and six actual simulation games. Strategies relating to three out of six core resilience functions could be identified. The observations made were distributed similarly among the observers, indicating that the components of the TRAMS protocol are stable enough to continue developing the protocol. This study describes changes made to the protocol since the original design, and describes how the strategies relating to the six core resilience functions can be identified in the simulation games.
Address Linköping University, Sweden;Skövde University, Sweden
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T2- Command and control studies Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1940
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Author (up) Ana-Gabriela Núñez; Sebastián Cedillo; Andrés Alvarado Martínez; Ma Carmen Penadés
Title Towards the Building of a Resilient City able to Face Flood Risk Scenarios Type Conference Article
Year 2020 Publication ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2020
Volume Issue Pages 593-601
Keywords Risk Management; Floods; River Morphology; Resilience; IT
Abstract Despite the efforts that have been made to inform the community about the possible environmental risks, there is still a general lack of information. Currently, we are working on a flood risk scenario focused on a proposal towards a resilient culture together with the support of Information Technologies (IT) as a way to manage information. The goal is twofold: (i) on the one hand, to manage data in a small scenario to analyze and process the data collected from sensors in different sites in a micro-basin. Data get from data processing such as flow and velocity will then be the input data for hydraulic models to predict floods downstream; (ii) on the other hand, to publicize the predictions and the data already processed means people can benefit from information on flood risks, and the different participants may change their perception and consider cooperating in improving resilience.
Address Universidad de Cuenca, Ecuador, Universitat Politècnica de València, Spain; Universidad de Cuenca, Ecuador; Universidad de Cuenca, Ecuador; Universitat Polit\`{e}cnica de Val\`{e}ncia, Spain
Corporate Author Thesis
Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Amanda Hughes; Fiona McNeill; Christopher W. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 978-1-949373-27-55 ISBN 2411-3441 Medium
Track Planning, Foresight and Risk Analysis Expedition Conference 17th International Conference on Information Systems for Crisis Response and Management
Notes anag.nunez@ucuenca.edu.ec Approved no
Call Number Serial 2256
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Author (up) Andreas Lotter; Florian Brauner; Alexander Gabriel; Frank Fiedrich; Stefan Martini
Title New Decision-Support Framework for Strengthening Disaster Resilience in Cross-Border Areas Type Conference Article
Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2017
Volume Issue Pages 412-419
Keywords Cross-border events; cross-border resilience; information management; interorganizational cooperation; disaster resilience
Abstract The improvement of disaster resilience in cross-border areas causes special challenges. Involved countries use different structures in their civil protection systems and have to work together facing more difficult conditions than in local incidents. Furthermore, in the past involved countries mainly worked individually and focused on the concerned areas in their territories regardless transnational activities. The project INCA will develop a resilience framework to support decision-makers. The framework will focus on information management, the implementation of volunteers and the needs of citizens who are receiving medical care. Therefore, a case study region on the German-French border was defined and a scenario-based approach will be used to investigate resilience opportunities through disaster collaboration. The tested scenario is a transnational long-lasting power-outage in the German-French region.
Address University of Wuppertal, Germany; TH Köln – University of Applied Sciences, Germany
Corporate Author Thesis
Publisher Iscram Place of Publication Albi, France Editor Tina Comes, F.B., Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Protection Models For Complex Critical Infrastructures Expedition Conference 14th International Conference on Information Systems for Crisis Response And Management
Notes Approved no
Call Number Serial 2030
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Author (up) Arnis Parsovs
Title Solving the Estonian ID Card Crisis: the Legal Issues Type Conference Article
Year 2020 Publication ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2020
Volume Issue Pages 459-471
Keywords Cyber Resilience, Electronic Identity, Cyber Legislation, eIDAS.
Abstract In 2017, Estonia experienced a cyber crisis caused by a vulnerability found in the smart card chips produced by Infineon Technologies AG. Since the affected chip was used in the electronic identity card (ID card) issued by the State to more than half of the Estonian population, the vulnerability posed a risk to the resilience of Estonian e-state and thus quickly escalated into a manageable crisis. This work studies to what extent, in such a national emergency, the involved parties were able to precisely follow the applicable laws and regulations in the field. We enlist the cases where the requirements were not fully followed, either due to the lack of technical preparedness, suboptimal decisions made under heavy time pressure, or the critical nature of the situation.
Address STACC OU, Estonia University of Tartu, Estonia
Corporate Author Thesis
Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Amanda Hughes; Fiona McNeill; Christopher W. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 978-1-949373-27-44 ISBN 2411-3430 Medium
Track Ethical, Legal, and Social Issues Expedition Conference 17th International Conference on Information Systems for Crisis Response and Management
Notes arnis.parsovs@ut.ee Approved no
Call Number Serial 2245
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Author (up) Avelino F. Gomes Filho; André L. A. Sobral; Claudio A. Passos; Arce, D.; Gustavo A. Bianco; Júlio C. Rodrigues; Jose Orlando Gomes; Paulo V. R. Carvalho
Title C2 Center dealing with the unexpected: Resilience and brittleness during FIFA confederation cup Type Conference Article
Year 2014 Publication ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2014
Volume Issue Pages 100-109
Keywords Fracture mechanics; Information systems; Plasticity; C2 Center; Protests; Resilience; Rio de Janeiro; Unexpected; Brittleness
Abstract Forecast and plan response to incidents are fundamental to create a Command and Control Center (C2 Center). However, some incidents are considered chaotic and are completely understood only after happening. These unforeseen incidents pose challenges to plans of such centers and if not properly managed, may result in failures. This article describes how the Integrated C2 Center of Rio de Janeiro City (CICC-RJ) responds to violent, unexpected and improbable events, especially related to protests that took place during the 2013 FIFA Confederations Cup. It aims to describe from the resilience engineering point of view how the CICC-RJ function to cope with incidents, where the structure has proved to be resilient, where it holds brittleness, and to suggest possible actions to help the center to become more resilient to upcoming events.
Address UFRJ, Brazil; IEN, Brazil
Corporate Author Thesis
Publisher The Pennsylvania State University Place of Publication University Park, PA Editor S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9780692211946 Medium
Track Command and Control Studies Expedition Conference 11th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved
Call Number Serial 493
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Author (up) Axel Dierich; Katerina Tzavella; Neysa Jacqueline Setiadi; Alexander Fekete; Florian Neisser
Title Enhanced Crisis-Preparation of Critical Infrastructures through a Participatory Qualitative-Quantitative Interdependency Analysis Approach Type Conference Article
Year 2019 Publication Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2019
Volume Issue Pages
Keywords Critical Infrastructure Protection, Interdependency, Resilience, Vulnerability, Cascading Effects, Emergency Management, Participatory Approach
Abstract Critical Infrastructure (CI) failures are aggravated by cascading effects due to interdependencies between

different infrastructure systems and with emergency management. Findings of the German, BMBF-funded

research project ?CIRMin? highlight needs for concrete assessments of such interdependencies. Driven by

challenges of limited data and knowledge accessibility, the developed approach integrates qualitative

information from expert interviews and discussions with quantitative, place-based analyses in three selected

German cities and an adjacent county.

This paper particularly discusses how the mixed methods approach has been operationalized. Based on

anonymized findings, it provides a comprehensive guidance to interdependency analysis, from survey and

categorization of system elements and interrelations, their possible mutual impacts, to zooming into selected

dependencies through GIS mapping. This facilitates reliably assessing the need for maintenance of critical

functionalities in crisis situations, available resources, auxiliary powers, and optimization of response time.
Address inter 3 Institute for Resource Management, Germany;Technische Hochschule Köln, Germany
Corporate Author Thesis
Publisher Iscram Place of Publication Valencia, Spain Editor Franco, Z.; González, J.J.; Canós, J.H.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-84-09-10498-7 Medium
Track T14 - Protecting Critical Infrastructures in Crisis Situations Expedition Conference 16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
Notes Approved no
Call Number Serial 1883
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Author (up) Björn JE Johansson; Amanda Jaber; Joeri van Laere; Peter Berggren
Title Crisis Response During Payment Disruptions – The Themes of TRAMS Type Conference Article
Year 2020 Publication ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2020
Volume Issue Pages 264-275
Keywords Crisis Management, Payment Disruptions, Resilience, Thematic Analysis.
Abstract A qualitative analysis of observation protocols and audio recordings from 14 crisis response exercises has been conducted revealing eight themes reoccurring in multi-disciplinary team discussions about crisis response to large disruptions to the card payment system. The themes were: Coordinate and collaborate, Payment options, Cash circulation, Fuel and transportation, Security, Inform, communicate and the media, Hoarding and rationing, and Vulnerable groups. The analysis suggest that Swedish society is vulnerable to disruptions in the card payment services, largely due to a low diversity in payment options, the lack of prepared back up solutions for payment, and insufficient cash flows to support a cash only scenario. A longer (several days) disruption in the card payment system will demand coordinating mechanisms for information management, available payment options, and preparedness for rapid establishment of cash flows. Today, these mechanisms do not exist. Simulation exercises with stake-holders are an important mean for increasing awareness about these vulnerabilities and the challenges associated with coping with them.
Address Linköping University; Linköping University; Skövde University; Linköping University
Corporate Author Thesis
Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Amanda Hughes; Fiona McNeill; Christopher W. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 978-1-949373-27-26 ISBN 2411-3412 Medium
Track Command & Control Studies Expedition Conference 17th International Conference on Information Systems for Crisis Response and Management
Notes bjorn.j.johansson@liu.se Approved no
Call Number Serial 2227
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Author (up) Björn Johan Erik Johansson; Amanda Jaber; Joeri van Laere; Peter Berggren
Title The lack of preparedness for payment disruptions in local community core businesses Type Conference Article
Year 2018 Publication ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2018
Volume Issue Pages 904-913
Keywords Critical infrastructure, resilience, payment system, food distribution, fuel distribution
Abstract One of the most important infrastructures for society is the payment system. If this system malfunctions, it can lead to disruptions in other critical infrastructures. By developing resilience i.e. the ability to recover or resist different disruptions in complex dynamic systems, as well as analyzing and raising awareness about it, such events can hopefully be handled better. The purpose of this study is to gain an insight into the different sectors' ways of dealing with disturbances in the payment system. Six participants from the food, fuel and bank sectors were interviewed using semi-structured questions. The interviews were conducted and data was analyzed using a thematic analysis approach. The results indicate a low level of resilience maturity among these organizations when it comes to handle long-term disruptions in the payment systems. The results provide valuable input to the project and a better understanding of payment infrastructure resilience.
Address
Corporate Author Thesis
Publisher Rochester Institute of Technology Place of Publication Rochester, NY (USA) Editor Kees Boersma; Brian Tomaszeski
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-0-692-12760-5 Medium
Track Designing for Resilience Expedition Conference ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 2162
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Author (up) Björn Johan Erik Johansson; Joeri van Laere; Peter Berggren
Title Evaluating Team Resilience in Simulator-Based Crisis Management Training Type Conference Article
Year 2018 Publication ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2018
Volume Issue Pages 914-923
Keywords Team resilience, assessment, simulation games, training, Systemic Resilience Model
Abstract Currently, there is a lack of assessment approaches for evaluation of resilient capabilities in simulation games. This paper presents work-in-progress to create such an instrument to be used in crisis management simulation games for the fuel, food, and finance sectors. The “Team Resilience Assessment Method for Simulation” (TRAMS) is based on the Systemic Resilience Model and departs from the assumption that resilient crisis management teams will be able to develop strategies for assuring that anticipation, monitoring, response, recovery, and learning are established and maintained in their respective organizations as well as in the crisis management team. A prototype version of the TRAMS, based on the experiences of representatives from the involved sectors and firmly related to resilience theory, is presented and discussed. The TRAMS instrument will be tested in 30 planned simulations games including participants from the fuel, food, and finance sectors.
Address
Corporate Author Thesis
Publisher Rochester Institute of Technology Place of Publication Rochester, NY (USA) Editor Kees Boersma; Brian Tomaszeski
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-0-692-12760-5 Medium
Track Designing for Resilience Expedition Conference ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 2163
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Author (up) Boris Petrenj; Mariachiara Piraina; Giada Feletti; Paolo Trucco; Valentina Urbano; Stefano Gelmi
Title Cross-border Information Sharing for Critical Infrastructure Resilience: Requirements and Platform Architecture Type Conference Article
Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021
Volume Issue Pages 247-259
Keywords Critical Infrastructure, Interdependencies, Resilience, Cross-border, Information sharing, IT Platform, GIS
Abstract Resilience of Critical Infrastructures is high on the agenda of countries' efforts. Modern CI highly interdependent and span countries, so disruptions occurring on one side of the border can significantly affect economic and social functions on the other. To build CI resilience, stakeholder organizations must collaborate and exchange information throughout the Emergency Management cycle. In this paper, we present the Critical Infrastructure Platform (PIC in Italian) which is being developed within the SICt project (Resilience of Cross-Border Critical Infrastructure). PIC is a technological piece of a broader cross-border regional resilience strategy between Lombardy Region (Italy) and Canton Ticino (Switzerland) aiming to improve the capacity to manage accidental events involving transportation CI between the two countries. The main goal of the PIC platform is to support secure and effective information-sharing, inter-organizational risk assessment, monitoring and operational coordination under critical situations. The paper presents the key requirements of such ICT system, its high-level architecture including the description of its main modules, main takeaways and future steps.
Address Politecnico di Milano; Politecnico di Milano; Politecnico di Milano; Politecnico di Milano; Aria S.p.A., Lombardy Region; Aria S.p.A., Lombardy Region
Corporate Author Thesis
Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 978-1-949373-61-5 ISBN Medium
Track Cross-Border & Transboundary Resilience Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management
Notes boris.petrenj@polimi.it Approved no
Call Number ISCRAM @ idladmin @ Serial 2330
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Author (up) Boris Petrenj; Paolo Trucco
Title Blockchain-based Solutions to support inter-organisational Critical Infrastructure Resilience Type Conference Article
Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021
Volume Issue Pages 982-993
Keywords Critical Infrastructure, Blockchain, Research agenda, Resilience, Capability, Inter-organizational
Abstract This conceptual paper critically discusses opportunities for and challenges to the development and exploitation of blockchain-based solutions for resilience management at inter-organizational level of interdependent Critical Infrastructure (CI) systems. The main premise behind this idea is that trustful information-sharing and inter-institutional collaboration are the key elements of government and private sector efforts to build CI resilience (CIR). The discussion presents a vision that the adoption and adaptation of Blockchain Technology (BCT) could significantly improve the way a network of stakeholders prepares for and performs in face of inevitable CI disruptions. Even though BCT is regarded as technological innovation, the impacts go far beyond information systems. BCT application in this domain would entail significant benefits to organizational, managerial, legal and social issues, but would require adequate operational and organizational changes. We discuss how interdisciplinary approach (BCT and CIR) could address existing challenges, how it could introduce new challenges and how it could support other approaches and paradigms currently being regarded as the future of risk and resilience management. Even though the discussion in this paper is focused on Critical Infrastructure resilience, each point also applies to Crisis/Disaster management domain in general. This is a preliminary overview with the aim to stimulate further discussions and point to possible new, disruptive and interdisciplinary research avenues. To this end, a possible research agenda is eventually proposed.
Address Politecnico di Milano; Politecnico di Milano
Corporate Author Thesis
Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 978-1-949373-61-5 ISBN Medium
Track Visions for Future Crisis Management Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management
Notes boris.petrenj@polimi.it Approved no
Call Number ISCRAM @ idladmin @ Serial 2390
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Author (up) Briony Gray
Title Turning Words into Wisdom: A Framework for Using Post-Disaster Data for Community Resilience Type Conference Article
Year 2020 Publication ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2020
Volume Issue Pages 356-365
Keywords Resilience, Recovery, Framework, Small Island Developing States, Social Capital.
Abstract Small island developing states (SIDs) face a range of underlying issues that increase their vulnerability and risk to disaster. This commonly results in a lack of available, reliable and actionable data for both island nations as well as their insular communities. Simultaneously, issues such as climate change make their riskscapes unique and challenging to mitigate, forcing the need to find methods of improving community resiliency. This paper uses qualitative interviews conducted in the post-disaster phase of the 2017 Atlantic hurricane season to highlight the main issues experienced by communities. It then uses these, as well as literature guidance, to create a Lessons Learnt Framework (LLF) designed to challenge underlying assumptions, assess management efforts, discuss and record community experiences, and to feedback social capital into vulnerable communities to support future community resilience.
Address University of Southampton
Corporate Author Thesis
Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Amanda Hughes; Fiona McNeill; Christopher W. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 978-1-949373-27-34 ISBN 2411-3420 Medium
Track Data and Resilience: Opportunities and Challenges Expedition Conference 17th International Conference on Information Systems for Crisis Response and Management
Notes Bjg1g11@soton.ac.uk Approved no
Call Number Serial 2235
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Author (up) Bryan Semaan; Jeff Hemsley
Title Maintaining and Creating Social Infrastructures: Towards a Theory of Resilience Type Conference Article
Year 2015 Publication ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2015
Volume Issue Pages
Keywords Crisis; disruption; human infrastructure; resilience; social infrastructure; technology; war
Abstract
Address
Corporate Author Thesis
Publisher University of Agder (UiA) Place of Publication Kristiansand, Norway Editor L. Palen; M. Buscher; T. Comes; A. Hughes
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9788271177881 Medium
Track Understanding Collaborative Work Practices Expedition Conference ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management
Notes Approved yes
Call Number Serial 1254
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Author (up) Caroline Rizza; Ângela Guimarães Pereira
Title Building a resilient community through social network: Ethical considerations about the 2011 Genoa floods Type Conference Article
Year 2014 Publication ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2014
Volume Issue Pages 289-293
Keywords Disasters; Information systems; Philosophical aspects; Social networking (online); Crisis; Ethics of care; Resilience building framework; Resilient community; Social media; Floods
Abstract This paper considers the role of social media in the response to the flooding of 2011 in Genoa (Italy), caused by flash floods during torrential rainfall. Volunteer students created a Facebook page to communicate with citizens and organize support and rescue activities. In this paper, we first look at the story of the 2011 Genoa floods from the point of view of the news media to gain insights into the imaginaries behind the use of social media in situations of natural disaster. Second, we look at a communication partnership between citizenry and public authorities for its value in building resilience to disaster among communities. Ethical and social dimensions of these partnerships are analysed.
Address Telecom ParisTech, Institut Mines Telecom, France; European Commission, JRC, France
Corporate Author Thesis
Publisher The Pennsylvania State University Place of Publication University Park, PA Editor S.R. Hiltz, M.S. Pfaff, L. Plotnick, and P.C. Shih.
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9780692211946 Medium
Track Ethical, Legal and Social Issues of IT Supported Emergency Response Expedition Conference 11th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 880
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Author (up) Carsí, J.A.; Canós, J.H.; Penadés, M.ª C.; Sánchez-Díaz, J.; Borges, M.R.S.
Title Towards a Generic Metamodel for Urban Resilience Assessment Type Conference Article
Year 2023 Publication Proceedings of the 20th International ISCRAM Conference Abbreviated Journal Iscram 2023
Volume Issue Pages 1059-1068
Keywords Urban Resilience; City Resilience; Metamodel; Semantic Interoperability
Abstract The proliferation of natural and artificial disasters in the last decades has made urban resilience enforcement a strategic goal of city governments worldwide and a hot research topic for academics and practitioners. Consequently, several urban resilience assessment and improvement frameworks have been proposed. Some frameworks have associated operational tools, but these systems are not interoperable with other frameworks' utilities, forcing cities to use different tools for evaluating various aspects of resilience. Since data must be converted manually from one tool to another, the conversion may be error-prone and tedious. In this paper, we report the steps toward defining an urban resilience metamodel that intends to be at the core of a multi-framework urban resilience management portal. Our goal is to provide city administrators with a single operational tool able to evaluate resilience according to different frameworks, thanks to the definition of semantic interoperability mechanisms between the frameworks and the metamodel
Address IUMTI – Universitat Politècnica de València; IUMTI – Universitat Politècnica de València; IUMTI – Universitat Politècnica de València; IUMTI – Universitat Politècnica de València
Corporate Author Thesis
Publisher University of Nebraska at Omaha Place of Publication Omaha, USA Editor Jaziar Radianti; Ioannis Dokas; Nicolas Lalone; Deepak Khazanchi
Language English Summary Language Original Title
Series Editor Hosssein Baharmand Series Title Abbreviated Series Title
Series Volume Series Issue Edition 1
ISSN ISBN Medium
Track Open Track Expedition Conference
Notes http://dx.doi.org/10.59297/UPWR1542 Approved no
Call Number ISCRAM @ idladmin @ Serial 2588
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Author (up) Cedric Papion
Title Water supply network resilience in the Wellington Region Type Conference Article
Year 2018 Publication Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific. Abbreviated Journal Iscram Ap 2018
Volume Issue Pages 263-271
Keywords Water supply, seismic resilience, geo-spatial optimization
Abstract Wellington sits across an active seismic fault line and depends on remote sources for its water supply. With widespread damage expected after a large earthquake, it may be months before a minimal water supply is restored to residents, and even longer before it reaches the tap. This paper presents a recent study undertaken to identify network vulnerabilities and take water supply resilience to the next level. The study presented a possible timeline for repairs to the bulk network and restoration of supply to each suburb's reservoir. This highlighted the most critical areas where an alternative supply or storage was needed. The study also considered how to get the water to the customers after the reticulation network had been damaged. The strategy considered by Wellington Water was to develop a seismically-resilient skeleton network connecting reservoirs and key distribution points. A notable innovation was the use of algorithms to determine optimal locations for public tap stands and identify the most cost-effective critical pipe network where strengthening upgrades needed to be focused. The aspects of the project concerning its significance for the region, the overall resilience strategy and the pipeline resilience engineering were presented at the Institute of Public Works Engineering Australasia (IPWEA) and Water NZ conferences in 2017. While this paper touches on these subjects, its main focus is on the use of geospatial information for earthquake preparedness and resilience planning.
Address Stantec
Corporate Author Thesis
Publisher Massey Univeristy Place of Publication Albany, Auckland, New Zealand Editor Kristin Stock; Deborah Bunker
Language English Summary Language Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN ISBN Medium
Track Geospatial and temporal information capture, management, and analytics in support of Disaster Decision Making Expedition Conference
Notes Approved no
Call Number Serial 1655
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Author (up) Changwon Son; Jukrin Moon; S. Camille Peres; Farzan Sasangohar
Title An Episode as a Trace of Resilient Performance in Multi-Agency Incident Management Systems Type Conference Article
Year 2018 Publication ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2018
Volume Issue Pages 942-948
Keywords Resilience, Emergency, Incident Management, Episode Analysis
Abstract In order to cope with increasing complexity of catastrophic disasters, resilience is considered an essential capability of an incident management system (IMS). As resilience is manifested during systems operation, a naturalistic observational study was conducted to understand how resilient performance dynamically takes place in this domain. The study results were presented using the concept of episodes, each of which uncovers a trace of such resilient performance following an information input called an inject. The episode analysis also facilitated the identification of complex and dynamic interactions among human and technological agents to satisfy work demands, representing work-as-done (WAD) in large-scale emergency response operations.
Address
Corporate Author Thesis
Publisher Rochester Institute of Technology Place of Publication Rochester, NY (USA) Editor Kees Boersma; Brian Tomaszeski
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 978-0-692-12760-5 Medium
Track Designing for Resilience Expedition Conference ISCRAM 2018 Conference Proceedings - 15th International Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 2166
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Author (up) Christian Reuter; Oliver Heger; Volkmar Pipek
Title Combining real and virtual volunteers through social media Type Conference Article
Year 2013 Publication ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2013
Volume Issue Pages 780-790
Keywords Disasters; Emergency services; Information systems; Professional aspects; Software prototyping; Collaboration; Collaborative resilience; Emergent groups; Social media; Volunteers; Social networking (online)
Abstract Recent studies have called attention to the improvement of “collaborative resilience” by fostering the collaboration potentials of public and private stakeholders during disasters. With our research we consider real and virtual volunteers in order to detect conditions for cooperation among those citizen groups through social media. Therefore we analysed the usage of Twitter during a tornado crisis to look for role patterns and aspects that helped volunteer groups in the virtual to emerge, and matched the data with an interview study on experiences, attitudes, concerns and potentials professional emergency services recounted in the emergence of volunteer groups in the real. While virtual groups seem to easily form and collaborate, the engagement of real volunteers is decreasing according to the perception of professionals. We discuss the dynamics in both tendencies and suggest design implications (use of existing social networks, promotion and awareness, connection among volunteers, connection to emergency services and systems) to support both types of volunteer groups, which lead to a software prototype.
Address Institute for Information Systems, University of Siegen, Germany
Corporate Author Thesis
Publisher Karlsruher Institut fur Technologie Place of Publication KIT; Baden-Baden Editor T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9783923704804 Medium
Track Social Media Expedition Conference 10th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 874
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Author (up) Christopher W. Zobel
Title Representing the multi-dimensional nature of disaster resilience Type Conference Article
Year 2011 Publication 8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011 Abbreviated Journal ISCRAM 2011
Volume Issue Pages
Keywords Decision making; Flow visualization; Information systems; Community resiliences; Disaster resiliences; Disaster situations; Operations management; Organizational system; Quantitative frameworks; Social systems; Technical dimensions; Disasters
Abstract Although quantitative analytical information systems are an important resource for supporting decision-making in disaster operations management, not all aspects of a disaster situation can be easily quantified. For example, although the concept of the disaster resilience of a community has a technical dimension within which one can measure the resistance of the infrastructure against, and the speed of its recovery from, a disaster event, it also has social, organizational, and economic dimensions within which these characteristics may be more difficult to measure. This work-in-progress paper introduces a quantitative framework within which the multi-dimensional nature of such disaster resilience can be represented in a concise manner. This can help to improve understanding of the complexities associated with the concept, and thus directly support decision-making in disaster operations planning and management.
Address Virginia Tech, United States
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Lisbon Editor M.A. Santos, L. Sousa, E. Portela
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9789724922478 Medium
Track Analytical Information Systems Expedition Conference 8th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 1165
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Author (up) Christopher W. Zobel
Title Comparative visualization of predicted disaster resilience Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Decision support systems; Disaster prevention; Flow visualization; Information systems; Visualization; Comparative visualization; Critical facilities; Decision supports; Disaster planning; Disaster resiliences; Disaster situations; Resilience triangle; Strategic decision making; Disasters
Abstract The disaster resilience triangle is a simple but effective tool for illustrating the relationship between the initial impact of a disaster event and the subsequent time to recovery. This tool can also be expanded, however, to provide an analytic measure of the level of resilience exhibited by a particular entity in a given disaster situation. We build upon the previous work in this area by developing a new approach for visualizing and analyzing the tradeoffs between the two primary defining characteristics of the disaster resilience triangle. This new approach supports strategic decision making in a disaster planning environment by providing a straightforward means for directly comparing the relative predicted resilience of different critical facilities within an organization, with respect to both location and type of risk.
Address Virginia Polytechnic Institute, State University, United States
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Open Track Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 1166
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Author (up) Christopher W. Zobel; Milad Baghersad; Yang Zhang
Title Calling 311: evaluating the performance of municipal services after disasters Type Conference Article
Year 2017 Publication Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management Abbreviated Journal Iscram 2017
Volume Issue Pages 164-172
Keywords Resilience; Municipal Departments; 311 Service Center; Disaster; Critical Infrastructure
Abstract As part of a movement towards enabling smart cities, a growing number of urban areas in the USA, such as New York City, Boston, and Houston, have established 311 call centers to receive service requests from their citizens through a variety of platforms. In this paper, for the first time, we propose to leverage the large amount of data provided by these non-emergency service centers to help characterize their operational performance in the context of a natural disaster event. We subsequently develop a metric based on the number of open service requests, which can serve as the basis for comparing the relative performance of different departments across different disasters and in different geographic locations within a given urban area. We then test the applicability and usefulness of the approach using service request data collected from New York City's 311 service center.
Address Virginia Tech
Corporate Author Thesis
Publisher Iscram Place of Publication Albi, France Editor Tina Comes, F.B., Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Analytical Modeling and Simulation Expedition Conference 14th International Conference on Information Systems for Crisis Response AndManagement
Notes Approved no
Call Number Serial 2008
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Author (up) Christopher W. Zobel; Stanley E. Griffis; Steven A. Melnyk; John R. MacDonald
Title Characterizing disaster resistance and recoveryusing outlier detection Type Conference Article
Year 2012 Publication ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2012
Volume Issue Pages
Keywords Computer simulation; Information systems; Statistics; Time series analysis; Disaster resiliences; Disaster resistance; Interaction effect; Outlier Detection; Predicted Resilience; Resilient behavior; Simulation; Transient behavior; Disasters
Abstract Most definitions of disaster resilience incorporate both the capacity to resist the initial impact of a disaster and the ability to recover after it occurs. Being able to characterize and analyze resilient behavior can lead to improved understanding not only of the capabilities of a given system, but also of the effectiveness of different strategies for improving its resiliency. This paper presents an approach for quantifying the transient behavior resulting from a disaster event in a way that allows researchers to not only describe the transient response but also assess the impact of various factors (both main and interaction effects) on this response. This new approach combines simulation modeling, time series analysis, and statistical outlier detection to differentiate between disaster resistance and disaster recovery. Following the introduction of the approach, the paper provides a preliminary look at its relationship to the existing concept of predicted disaster resilience. © 2012 ISCRAM.
Address Virginia Tech, United States; Michigan State University, United States
Corporate Author Thesis
Publisher Simon Fraser University Place of Publication Vancouver, BC Editor L. Rothkrantz, J. Ristvej, Z.Franco
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN 9780864913326 Medium
Track Analytical Modelling and Simulation Expedition Conference 9th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial 247
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