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Author Christopher W. Zobel
Title Comparative visualization of predicted disaster resilience Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Decision support systems; Disaster prevention; Flow visualization; Information systems; Visualization; Comparative visualization; Critical facilities; Decision supports; Disaster planning; Disaster resiliences; Disaster situations; Resilience triangle; Strategic decision making; Disasters
Abstract The disaster resilience triangle is a simple but effective tool for illustrating the relationship between the initial impact of a disaster event and the subsequent time to recovery. This tool can also be expanded, however, to provide an analytic measure of the level of resilience exhibited by a particular entity in a given disaster situation. We build upon the previous work in this area by developing a new approach for visualizing and analyzing the tradeoffs between the two primary defining characteristics of the disaster resilience triangle. This new approach supports strategic decision making in a disaster planning environment by providing a straightforward means for directly comparing the relative predicted resilience of different critical facilities within an organization, with respect to both location and type of risk.
Address Virginia Polytechnic Institute, State University, United States
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Open Track Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial (down) 1166
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Author Telmo Zarraonandia; Mario Rafael Ruíz Vargas; Paloma Díaz; Ignacio Aedo
Title A game model for supporting children learning about emergency situations Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Information systems; Learning systems; Models; Personnel training; Software design; Communication tools; Educational experiences; Educational process; Educational resource; Emergency; Emergency situation; Emergency training; Games; Education
Abstract Despite the undeniable value of computer games as educational resources for teaching children, its actual application in educational processes is hampered due the complexity of their design and the high cost of developing them. In order to foster their adoption for emergency training, we propose a model for describing the different elements of an educational game for this domain. The model might serve to support the game designing process as well as a communication tool between educators and game designers. This way, the educator can specify the requirements of the educational experience he aims to construct, and based on that information the game designer can propose a set of possible configurations of the game elements that can help to attain the specified objectives.
Address Computer Science Department, Universidad Carlos III, Madrid, Spain
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Safety and Security Education Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial (down) 1138
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Author Xiang Yao; Murray Turoff; Starr Roxanne Hiltz
Title A field trial of a collaborative online scenario creation system for emergency management Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Civil defense; Design; Disasters; Information systems; Business continuity planning; Collaboration support; Collaborative systems; Emergency management; Emergency scenario; Evaluation methods; Knowledge structures; Scenarios; Risk management
Abstract In Emergency Management and Business Continuity Planning, scenarios are a widely used tool. Existing scenario creation systems allow distributed groups to create scenarios together but have limited collaboration support. This study developed and evaluated a solution to provide various types of collaboration support around a knowledge structure at the core of a collaborative scenario creation system called Collario. Following the Design Science paradigm, it evolved through four iterations into a working prototype. Several evaluation methods, including protocol analysis and field study, were employed to evaluate the design effects and obtain user feedback. The results of the first field trial are described in this paper. They indicate that the system is useful to support creation and discussion of emergency scenarios in virtual teams and to share knowledge and experiences among geographically distributed emergency professionals and researchers. It was also found that the system is not hard to learn and use.
Address New Jersey Institute of Technology, United States
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Collaboration and Social Networking Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial (down) 1127
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Author Matt Wolff
Title Unsupervised methods for detecting a malicious insider Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Information systems; Natural language processing systems; Network security; Unsupervised learning; Insider Threat; Malicious insiders; Masquerade attacks; Supervised algorithm; Unsupervised algorithms; Unsupervised method; User masquerades; Algorithms
Abstract One way a malicious insider can attack a network is by masquerading as a different user. Various algorithms have been proposed in an effort to detect when a user masquerade attack has occurred. In this paper, two unsupervised algorithms are proposed with the intended goal of detecting user masquerade attacks. The effectiveness of these two unsupervised algorithms are then compared against supervised algorithms.
Address University of Hawaii, United States
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Special Session: Information Credibility, Trust, Privacy and Security in Information Systems for Emergency Management Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial (down) 1097
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Author Gerhard Wickler; Stephen Potter
Title Standard Operating Procedures: Collaborative development and distributed use Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Artificial intelligence; Information systems; Open source software; Agent Framework; Artificial intelligence planning; Collaborative development; Distributed development; Open-source; Standard operating procedures; Virtual collaboration; Wiki extensions; Standardization
Abstract This paper describes a system that supports the distributed development and deployment of Standard Operating Procedures. The system is based on popular, open-source wiki software for the SOP development, and the I-X task-centric agent framework for deployment. A preliminary evaluation using an SOP for virtual collaboration is described and shows the potential of the approach.
Address AIAI, University of Edinburgh, Edinburgh, SC, United Kingdom
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Intelligent Systems Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial (down) 1085
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Author Connie White; Murray Turoff; Starr Roxanne Hiltz
Title A real time online Delphi Decision System, V 2.0: Crisis management support during extreme events Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Design; Disaster prevention; Disasters; Information systems; Management information systems; Open systems; Crisis management; Delphi; Extreme events; Real time; Sahana; Wicked problems; Decision making
Abstract The Delphi Decision Maker system has been designed to support the decision making needs of crisis managers, considering factors such as stress, time pressure, information overload, and uncertainty. It has been built as a module for the Sahana Disaster Management system, a free and open source system. The Design Science research paradigm was used in an iterative development process. Triangulation was employed in the evaluation, analyzing the system against the research questions using both qualitative and quantitative statistics as well as proof of concept. Modifications need to be made for real world use. A second version of the system is under development. Research findings and future research are outlined in this work in progress.
Address Jacksonville State University, United States; New Jersey Institute of Technology, United States
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Special Session: Response Information Systems Requirement Engineering and Evaluation Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial (down) 1083
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Author Jian Wang; Tim Yardley; Himanshu Khurana; Liying Wang
Title LENS: Location-based emergency notification service Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Emergency services; Information systems; Networks (circuits); Web browsers; Emergency notification; Emergency situation; Location based; Metropolitan networks; Notification Service; Notification systems; Off-the-shelf components; Redirection; Location based services
Abstract University campuses and municipalities are currently spending large sums of money to acquire systems that allow dissemination of information in emergency situations. The majority of these are mass notification systems that first register multiple contacts for community residents (email, phone, pager, etc.) and then deliver information to those residents at the push of a button to leave a message. Motivated by the limitations of such approaches, in this work we explore the use of existing metropolitan network infrastructures to design a new Location-Based Emergency Notification Service (LENS). LENS selectively redirecting residents to safety information using existing communication channels (e.g., Web browsing over HTTP). LENS eliminates the need for registration, provides minimal interruption to users and involves a low-cost setup. We prototype LENS using off-the-shelf components and demonstrate efficiency and scalability for a 60,000 user campus environment.
Address University of Illinois, Urbana-Champaign, United States
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Technologies and Tools Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial (down) 1063
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Author Marcus Vogt; Kieth Hales; Dieter Hertweck; Gavin Finnie
Title Strategic ICT alignment in emergency management Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Civil defense; Disaster prevention; Information systems; Risk management; Cobit; Disaster management; ICT Governance; ICT value; Itil; Itsm; Val-IT; Disasters
Abstract This paper shows preliminary results of an ongoing research project on the benefits of Strategic ICT Alignment in the domain of disaster management. The research is based on current literature in that area, an observation of a multi-organizational pandemic exercise in a large German municipality and interviews with stakeholders of different emergency management organizations in Germany and Australia. The preliminary results show that emergency managers can feel overwhelmed by the complexity of ICT and are unable to estimate the value and impact of ICT on their processes. Consequently, the paper identifies a research gap in the area of ICT Governance and Emergency Management, which will guide the coming research stages in order to develop a Strategic ICT Alignment framework for emergency management organizations.
Address Bond University, Australia; Heilbronn University, Germany
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Open Track Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial (down) 1053
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Author Beth Veinott; Gary L. Klein; Sterling Wiggins
Title Evaluating the effectiveness of the PreMortem technique on plan confidence Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Information systems; Base-line conditions; Confidence levels; Crisis management; Decision-making theories; Plan evaluation; Planning tools; Sensemaking; University context; Human resource management
Abstract One problem affecting crisis management planning teams is overconfidence- An inflated belief that a plan will be successful. In this paper we compared the effect of several different methods for reducing individual team member confidence levels and compared each to a baseline control condition. One hundred and seventy-eight people participated in one of five conditions to evaluate an H1N1 flu epidemic plan in a university context. Over the course of evaluating the plan, participants provided several ratings of confidence in the plan's success and their understanding. We compared several techniques commonly used, such as critique, Pro/Cons generation, Cons only generation and a newer technique, PreMortem, to a baseline condition. The Pro/Cons generation, Cons only generation and the PreMortem technique all reliably reduced confidence levels more than baseline condition. Furthermore, the Premortem method, imagining that a plan has failed and then generating reasons to explain why, reliably reduced confidence more than each of the other conditions, and therefore can be a useful tool for combating overconfidence in crisis management planning. We discuss the results in the context of sensemaking and decision making theory.
Address Klein Division, Applied Research Inc., United States
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Planning, Foresight and/or Risk Analysis Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial (down) 1049
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Author Sébastien Tremblay; Daniel Lafond; Jean-François Gagnon; Vincent Rousseau; Rego Granlund
Title Extending the capabilities of the C3Fire microworld as a testing platform for research in emergency response management Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Cognitive systems; Decision support systems; Emergency services; Information systems; Emergency response; Metrics; Microworld; Research methodologies; Team cognition; Human resource management
Abstract The present paper describes the C3Fire microworld and the testing capabilities it provides for research in emergency response management. We start with a general description of C3Fire and report extensions that add a new subtask (search and rescue) relevant to the context of emergency response and a vocal communication system. We then describe how various organizational structures can be designed using this task environment and several metrics of major interest for research in crisis management, related to task performance, communication, coordination effectiveness, monitoring effectiveness, recovery from interruptions, detection of critical changes, and team adaptation. The microworld constitutes a highly flexible testing platform for research in team cognition, cognitive systems engineering and decision support for crisis management.
Address School of Psychology, Université Laval, Canada; Defence RandD Canada, Canada; School of Industrial Relations, Université de Montréal, Canada; Santa Anna IT Research Institute, Canada
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Poster Session Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial (down) 1017
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Author Thomas Foulquier; Claude Caron
Title Towards a formalization of interorganizational trust networks for crisis management Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Networks (circuits); Social sciences computing; Crisis; Crisis management; Formalization; Inter-organizational trust; Sensemaking; Trust; Trust networks; Information systems
Abstract As the concept of trust has found its way into the crisis management literature, many questions remain to be addressed, among which that of its integration with information technology, and its relevance for improving collaboration in a crisis management environment. We propose in this paper that a sub category of social networks, interpersonal trust networks between organisations, may have a significant influence on the management of a crisis by organizations, and that their formalization by technology can help manage such networks and prepare for potential crises. Following a review of trust in the crisis management context, we link trust's organizing properties to crisis management case studies and present our rationale for formalizing trust networks in an information system. We consider the technological artifact produced before the crisis by formalizing interpersonal, interorganizational trust relationships will constitute an element for collective sensemaking by parties involved in the management of a crisis.
Address Geobusiness Group, Faculté d'Administration, Université de Sherbrooke, Canada
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Special Session: Information Credibility, Trust, Privacy and Security in Information Systems for Emergency Management Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial (down) 1007
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Author Louis-Marie Ngamassi Tchouakeu; Carleen Maitland; Andrea H. Tapia; Kang Zhao; Kartikeya Bajpai
Title Assessing humanitarian inter-organizational network effectiveness: The case of GlobalSympoNet Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Information management; Social networking (online); Inter-organizational network; Network structures; Organizational characteristics; Semi structured interviews; Information systems
Abstract This paper reports on research in progress. The objective of the study is to assess the effectiveness of multidimensional humanitarian inter-organizational networks. Especially, it investigates how organizational characteristics and network structure properties impact network effectiveness. To this end, the research develops a model of network effectiveness in the humanitarian field, using the case of GlobalSympoNet, a network of organizations/agencies engaged in humanitarian information management and exchange. Data for the research come from a series of three surveys and semi-structured interviews conducted among organizations/agencies members of GlobalSympoNet. Social network analyses are done using UCINET (Borgatti et al., 1999). Some preliminary results are presented here.
Address College of Information Sciences and Technology, Penn State University, United States
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Humanitarian Challenges Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial (down) 1000
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Author Jeannette N. Sutton
Title Twittering Tennessee: Distributed networks and collaboration following a technological disaster Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Disasters; Information systems; Networks (circuits); Collaboration; Communication mechanisms; Industry representatives; Informal communication; Micro-blogging services; Resilience; Technological disasters; Twitter; Social networking (online)
Abstract Informal communication channels are often the primary means by which time-sensitive hazard information first reaches members of the public. The capacity for informal communications has been recently transformed by the widespread adoption of social media technologies, such as the micro-blogging service Twitter, which allows individuals to interact with a broad audience over great distances. During a disaster or crisis event, this networked communication mechanism provides a means to communicate information and facilitate collaboration both locally and among distributed networks. This paper examines the use of Twitter following a technological disaster, showing how geographically dispersed individuals broadcast information about the impact of the disaster and its long-term effects, in contrast with the dearth of participation among public officials and industry representatives. Non-local users challenged authoritative accounts of the disaster and corrected misinformation. Conclusions are provided for policy makers and suggestions are offered for further research.
Address University of Colorado, Colorado Springs, United States
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Collaboration and Social Networking Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial (down) 987
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Author Kate Starbird; Jeannie Stamberger
Title Tweak the tweet: Leveraging microblogging proliferation with a prescriptive syntax to support citizen reporting Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Disasters; Hazards; Information systems; Social networking (online); Syntactics; Collective intelligences; Crisis informatics; Emergency; Information convergence; Information diffusion; Microblogging; Technology diffusion; Electric grounding
Abstract In this paper, we propose a low-tech solution for use by microbloggers that could enhance their ability to rapidly produce parsable, crisis-relevant information in mass emergencies. We build upon existing research on the use of social media during mass emergencies and disasters. Our proposed intervention aims to leverage the affordances of mobile microblogging and the drive to support citizen reporting within current behavioral Twitter-based microblogging practice. We introduce a prescriptive, tweet-based syntax that could increase the utility of information generated during emergencies by gently reshaping current behavioral practice. This offering is grounded in an understanding of current trends in norm evolution of Twitter use, an evolution that has progressed quickly but appears to be stabilizing around specific textual conventions.
Address ConnectivIT Lab, ATLAS, University of Colorado, Boulder, United States; Disaster Management Initiative, Carnegie Mellon Silicon Valley, United States
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Collaboration and Social Networking Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial (down) 971
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Author Kate Starbird; Leysia Palen
Title Pass it on?: Retweeting in mass emergency Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Fires; Floods; Hardware; Collective intelligences; Crisis informatics; Information convergence; Microblogging; Social cognition; Information systems
Abstract We examine microblogged information generated during two different co-occurring natural hazards events in Spring 2009. Due to its rapid and widespread adoption, microblogging in emergency response is a place for serious consideration and experimentation for future application. Because microblogging is comprised of a set of practices shaped by a number of forces, it is important to measure and describe the diffuse, multiparty information exchange behaviors to anticipate how emergency governance might best play a role. Here we direct consideration toward information propagation properties in the Twitterverse, describing features of information redistribution related to the retweet (RT ) convention. Our analysis shows that during an emergency, for tweets authored by local users and tweets that contain emergency-related search terms, retweets are more likely than non-retweets to be about the event. We note that users are more likely to retweet information originally distributed through Twitter accounts run by media, especially the local media, and traditional service organizations. Comparing local users to the broader audience, we also find that tweet-based information redistribution is different for those who are local to an emergency event.
Address ConnectivIT Lab, ATLAS, University of Colorado, Boulder, United States; ConnectivIT Lab, Computer Science, University of Colorado, Boulder, United States
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Collaboration and Social Networking Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial (down) 970
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Author Kip Smith; Ida Lindgren
Title Predicting group faultlines in multinational crisis response teams Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Adhesion; Information systems; Cultural diversity; Defensive routines; Group faultlines; Toolkit; Training exercise; Human resource management
Abstract Education in crisis response traditionally includes formal field exercises that attempt to replicate to some extent the chaos and complexity of an emergency situation. Part of the complexity facing multinational teams of crisis response professionals is diversity within the team itself. In this paper we discuss the group faultline model of diversity and its impact on team performance. Faultlines exist wherever there is diversity. When faultlines become active – And only when they become active – They form barriers to team cohesion and impediments to team performance. We propose that it is eminently feasible to develop a toolkit that managers of multinational crisis response teams can use to identify and span group faultlines. We identify two classes of tools. The first is a questionnaire that elicits information that can be used to (1) infer faultline length and to predict the relative likelihood of activation, and (2) identify (individual) team members who can span a ruptured faultline and facilitate team cohesion. The identification suggests appropriate actions that the instructor can take to help the team bridge the rift. The second tool in the kit is a checklist of defensive routines – policies and actions that attempt to save face – That can be used to identify faultline rupture. We are currently working at developing the tools in this toolkit.
Address Linköping University, Sweden
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Special Session: Assessing Crisis Management Operations and Exercises Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial (down) 962
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Author Alexander Smirnov; Tatiana Levashova; Nikolay Shilov
Title Ubiquitous computing in emergency: Profile-based situation response Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Information systems; Ubiquitous computing; Emergency response; Emergency situation; Information sources; Negotiation; Negotiation protocol; Profile; Profile structure; Service; Emergency services
Abstract Ubiquitous computing opens new possibilities to various aspects of human activities. The paper proposes an approach to emergency situation response that benefits of the ubiquitous computing. The approach is based on utilizing profiles to facilitate the coordination of the activities of the emergency response operation members. The major idea behind the approach is to represent the operation members together with information sources as a network of services that can be configured via negotiation of participating parties. Such elements as profile structure, information source model and negotiation protocol are described in detail.
Address SPIIRAS, St.Petersburg, Russian Federation
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Intelligent Systems Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial (down) 957
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Author Huizhang Shen; Jidi Zhao
Title Decision-making support based on the combination of CBR and logic reasoning Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Artificial intelligence; Decision support systems; Casebased reasonings (CBR); Crisis; Decision making support; Decision modeling; Decision models; Decision process; Emergency response; Logic reasoning; Information systems
Abstract In recent years, various crises arise frequently and cause tremendous economic and life losses. Meanwhile, current emergency decision models and decision support systems still need further improvement. This paper first proposes a new emergency decision model based on the combination of a new case retrieval algorithm for Case-Based Reasoning (CBR) and logic reasoning, and then address a sample flood disaster emergency decision process to explain the application of the model in practice.
Address Department of Management Information Systems, Shanghai Jiao Tong University, China
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Intelligent Systems Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial (down) 945
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Author Bryan Semaan; Gloria Mark; Ban Al-Ani
Title Developing information technologies for citizens experiencing disruption: The role of trust and context Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Design; Hardware; Information technology; Context; Disrupted environments; Disruption; Physical world; Trust; Information systems
Abstract This paper considers a subset of the technology-enabled communication that took place among citizen populations experiencing various disruptions, e.g. disaster and war. In the context of a disrupted environment, trust can erode where people no longer rely on institutions for support (i.e. the government), or where citizens do not trust other people. We argue that depending on what is taking place in the physical world, trust in people, information, and institutions can change – in this sense, trust is contextual. We then offer recommendations for designing new technologies for people who experience disruption, taking into account trust and context.
Address University of California, Irvine, United States
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Collaboration and Social Networking Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial (down) 936
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Author Elly Searle
Title What is the best possible design for all my users?: A single question to guide user-centered design in low-resource environments Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Human computer interaction; Information systems; Iterative methods; Attendance systems; Digital inclusion; Lightweight frameworks; Low-resource environments; Methodological frameworks; Technology solutions; User centered designs; User experience; Design
Abstract This paper discusses how methodological frameworks are often too cumbersome to be used in full by field workers in low-resource environments. When time, money, and political capital are scarce, there often isn't time to follow every prescribed step. This research looks at helping field workers incorporate user-centered design when creating technology solutions through a single-question framework. It follows the author's case study of considering different wording for the single question, and then describes her experience implementing the lightweight framework while redesigning an attendance system for Entity Green Training in Jordan. The method is promising as an efficient way to expand one's thinking during the design process, but needs more testing to validate its benefits for workers who lack training in user-centered design methods. This research is particularly valuable for people working in low-resource environments where they lack the time and money to iteratively fix problematic designs.
Address Human Centered Design and Engineering, University of Washington, United States
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Human-Computer Interaction Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial (down) 930
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Author Annie Searle
Title A seat at the table for operational risk Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Information systems; Pattern recognition; Security of data; Aggregate risk; Business continuity; Crisis management; Disaster recovery projects; Executive decisions; Operational risks; Risk assessment
Abstract What role should operational risk leaders have in the executive suite? This paper argues that, when nervous CEOs ask “What can go wrong? How can we get ahead of the curve?”, they should look to their operational risk leaders. Those leaders oversee corporate and information security as well as business continuity, crisis management and disaster recovery programs inside companies. That makes them ideally qualified to take the process of crisis management, including analysis of aggregate risk across all silos – To the CEO and then into the boardroom when the need arises, before the corporate crisis is full-blown.
Address ASA Risk Consultants, United States
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Planning, Foresight and/or Risk Analysis Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial (down) 929
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Author Benjamin Schooley; Brian Hilton; Yoonmi Lee; Rondalynne McClintock; Samuel-Ojo Olusola; Thomas Horan
Title CrashHelp: A GIS tool for managing emergency medical responses to motor vehicle crashes Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Geographic information systems; Information systems; Iterative methods; Vehicles; Emergency medical response; Ems; Mash-up; Motor vehicle crashes; Tcis; Emergency services
Abstract This paper presents the research, design, and development of a comprehensive trauma information system inclusive of 911dispatch, Emergency Medical Services, and hospital trauma information. A proof-of-concept GIS based information system was designed and developed for use by trauma and emergency medical practitioners. Methods used include end-user focus group discussions, quantitative and qualitative data analysis, and an iterative system development process. A framework from prior research was utilized; a framework that considers the visualization of emergency medical events across an end-to-end continuum of patient care. Analyses performed provided a multi-layered understanding of the practical and theoretical implications of using an end-to-end information schema for emergency response and trauma health systems.
Address School of Information Systems and Technology, Claremont Graduate University, United States
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Geo-Information Support Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial (down) 923
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Author Heiko Roßnagel; Olaf Junker
Title Evaluation of a mobile emergency management system – A simulation approach Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Civil defense; Disasters; Information systems; Management information systems; Mobile telecommunication systems; Risk management; Systems analysis; Agent based simulation; Emergency management; Emergency management systems; Information delivery; Mobile communications; Mobile service; Multi-agent based simulations; Public events; Information management
Abstract Large public events such as sporting events, concerts, fairs and street festivals are quite common in metropolitan areas. Because of the high frequency of such events and the increasing number of involved parties, those being responsible for the organization and execution have to cope with increasing complexity and shortening time frames for planning and preperation. Because of the high concentration of passengers, unplanned incidents that occur during these public events can have devastating effects and can lead to crises and disasters. Emergency management systems that utilize mobile communication infrastructures can provide prompt information delivery to save human lives. In this paper we propose a system design for mobile emergency management and outline our approach of evaluating this system design using multi-agent based simulation. To make our simulation of passenger movements as realistic as possible we gathered empirical data for a large event as well as for normal rush hour traffic.
Address Fraunhofer IAO, Germany; Airport Research Center, Germany
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Open Track Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial (down) 884
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Author Anthony C. Robinson; Robert E. Roth; Alan M. MacEachren
Title Challenges for map symbol standardization in crisis management Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Disasters; Information systems; Interoperability; Map symbols; Mapping; National security; Risk management; Security systems; Crisis management; Department of Homeland Security; Emergency management; Emergency situation; Geo-spatial informations; Home land security; Key Issues; Symbology; Standardization
Abstract A wide range of local, regional, and federal authorities will generate maps to help respond to and recover from a disaster. It is essential that map users in an emergency situation can readily understand what they are seeing on these maps. Standardizing map symbology is one mechanism for ensuring that geospatial information is interpretable during an emergency situation, but creating an effective map symbol standard is a complex and evolving task. Here we present preliminary results from research into the application of the ANSI 415-2006 INCITS Homeland Security Map Symbol Standard, a point symbol standard intended to support emergency management mapping for the U.S. Department of Homeland Security. This standard has so far not been widely adopted across the full range of DHS missions, and we elaborate on key issues and challenges that should be accounted for when developing future map symbol standards for crisis management.
Address Department of Geography, GeoVISTA Center, Pennsylvania State University, United States
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Geo-Information Support Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial (down) 882
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Author Jozef Ristvej.; Tomas Lovecek; Katarína Kampová
Title eSEC – Competency based e-portal of security and safety engineering Type Conference Article
Year 2010 Publication ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings Abbreviated Journal ISCRAM 2010
Volume Issue Pages
Keywords Information systems; Safety engineering; Crisis management; E-portal; Educational systems; Learning process; Professional environments; Safety education; Safety studies; Security studies; Students
Abstract The main focus of the preparing electronic portal “eSEC – Competency Based e-portal of Security and Safety Engineering” – eSEC-portal, is to establish web system, which would be new tool in process of learning for students and professionals in fields focusing on security studies, safety studies and crisis management. eSEC-portal aims on preparing connections among students, teachers, professionals and experts. This interface will bring qualitative improvement for learning process of students and we suppose more activities from them in professional and scientific work. Students will have possibility to compare actual questions and problems on other institutions, in scientific and professional environment. Teachers will be able to get feedback from professionals, colleagues and students. Through the e-portal will increase the employability of the e-portal users by directly linking competencies required by employers with competencies which are available for students on the e-portal and which are not a part of the educational system.
Address University of Zilina, Slovakia
Corporate Author Thesis
Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Seattle, WA Editor S. French, B. Tomaszewski, C. Zobel
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume Series Issue Edition
ISSN 2411-3387 ISBN Medium
Track Safety and Security Education Expedition Conference 7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes Approved no
Call Number Serial (down) 878
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