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Author John J. Robinson; Jim Maddock; Kate Starbird pdf  isbn
openurl 
  Title Examining the Role of Human and Technical Infrastructure during Emergency Response Type Conference Article
  Year 2015 Publication ISCRAM 2015 Conference Proceedings – 12th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2015  
  Volume Issue Pages  
  Keywords (up) Computer supported cooperative work (CSCW); emergency response; human infrastructure; improvisation  
  Abstract Infrastructures—both technical and human—are critical components of emergency response, helping to facilitate and shape both formal work practices and the improvisational work that individuals and organizations take part in as they address emergent challenges during unpredictable events. This research explores the relationships between infrastructure and collaborative work in this context, at a time when the infrastructures themselves are rapidly changing and/or under pressure to change due to the introduction of new technology. We interviewed 17 emergency workers from region that had recently experienced a major emergency response. These interviews illuminate weaknesses in some of the systems designed to support the information and communication needs of emergency workers, and demonstrate emergency workers assembling their own ICT infrastructures using familiar off-the-shelf tools like social media platforms and shared Google documents. These findings also highlight the importance of human infrastructure in supporting improvisation and collaboration among emergency workers.  
  Address  
  Corporate Author Thesis  
  Publisher University of Agder (UiA) Place of Publication Kristiansand, Norway Editor L. Palen; M. Buscher; T. Comes; A. Hughes  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 9788271177881 Medium  
  Track Understanding Collaborative Work Practices Expedition Conference ISCRAM 2015 Conference Proceedings – 12th International Conference on Information Systems for Crisis Response and Management  
  Notes Approved yes  
  Call Number Serial 1255  
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