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Author John J. Robinson; Jim Maddock; Kate Starbird
Title Examining the Role of Human and Technical Infrastructure during Emergency Response Type Conference Article
Year 2015 Publication ISCRAM 2015 Conference Proceedings – 12th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2015
Volume Issue Pages
Keywords Computer supported cooperative work (CSCW); emergency response; human infrastructure; improvisation
Abstract Infrastructures—both technical and human—are critical components of emergency response, helping to facilitate and shape both formal work practices and the improvisational work that individuals and organizations take part in as they address emergent challenges during unpredictable events. This research explores the relationships between infrastructure and collaborative work in this context, at a time when the infrastructures themselves are rapidly changing and/or under pressure to change due to the introduction of new technology. We interviewed 17 emergency workers from region that had recently experienced a major emergency response. These interviews illuminate weaknesses in some of the systems designed to support the information and communication needs of emergency workers, and demonstrate emergency workers assembling their own ICT infrastructures using familiar off-the-shelf tools like social media platforms and shared Google documents. These findings also highlight the importance of human infrastructure in supporting improvisation and collaboration among emergency workers.
Address
Corporate Author Thesis
Publisher University of Agder (UiA) Place of Publication Kristiansand, Norway Editor L. Palen; M. Buscher; T. Comes; A. Hughes
Language English Summary Language English Original Title
Series Editor Series Title Abbreviated Series Title
Series Volume (down) Series Issue Edition
ISSN 2411-3387 ISBN 9788271177881 Medium
Track Understanding Collaborative Work Practices Expedition Conference ISCRAM 2015 Conference Proceedings – 12th International Conference on Information Systems for Crisis Response and Management
Notes Approved yes
Call Number Serial 1255
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