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Author
Sofie Ivarsson
Title
New method for evaluation of crisis communication in exercises ? involve the public
Type
Conference Article
Year
2015
Publication
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management
Abbreviated Journal
ISCRAM 2015
Volume
Issue
Pages
Keywords
community
;
Crisis communication
;
evaluation method
;
Exercises
;
the public
Abstract
In 2014, the Swedish Civil Contingencies Agency (MSB) carried out a comprehensive crisis communication multi-sector exercise. To evaluate communication in exercises there is a need for involving the public as they are the primary target group in most crises. Systematically involving the public in evaluation of exercises has only been done a few times in Sweden and there are no known international attempts. We therefore developed a method where a representative sample of 2 000 persons was drawn from the Swedish population register and invited to assess communication during the exercise. The so-called ?Public Network? finally consisted of 99 people who contributed extensively with 395 assessment questionnaires. This paper describes the method, the results and experiences. We encourage other organizations to involve the public in exercises for evaluation purposes. The results show that there is a willingness among the public to contribute to the development of crisis preparedness.
Address
Corporate Author
Thesis
Publisher
University of Agder (UiA)
Place of Publication
Kristiansand, Norway
Editor
L. Palen; M. Buscher; T. Comes; A. Hughes
Language
English
Summary Language
English
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
2411-3387
ISBN
9788271177881
Medium
Track
Community Engagement
Expedition
Conference
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management
Notes
Approved
yes
Call Number
Serial
1274
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