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Author
Jess Kropczynski
;
Rob Grace
;
Julien Coche
;
Shane Halse
;
Eric Obeysekare
;
Aurélie Montarnal
;
Frederick Bénaben
;
Andrea Tapia
Title
Identifying Actionable Information on Social Media for Emergency Dispatch
Type
Conference Article
Year
2018
Publication
Proceedings of ISCRAM Asia Pacific 2018: Innovating for Resilience – 1st International Conference on Information Systems for Crisis Response and Management Asia Pacific.
Abbreviated Journal
Iscram Ap 2018
Volume
Issue
Pages
428-438
Keywords
Public Safety Answering Point (PSAP), Social Media, Qualitative Coding
Abstract
Crisis informatics researchers have taken great interest in methods to identify information relevant to crisis events posted by digital bystanders on social media. This work codifies the information needs of emergency dispatchers and first responders as a method to identify actionable information on social media. Through a design workshop with public safety professionals at a Public-Safety Answering Point (PSAP) in the United States, we develop a set of information requirements that must be satisfied to dispatch first responders and meet their immediate situational awareness needs. We then present a manual coding scheme to identify information satisfying these requirements in social media posts and apply this scheme to fictitious tweets professionals propose as actionable information to better assess ways that this information may be communicated. Finally, we propose automated methods from previous literature in the field that can be used to implement these methods in the future.
Address
University of Cincinnati; The Pennsylvania State University; coles des Mines d'Albi Carmaux; The Pennsylvania State University; The Pennsylvania State University; coles des Mines d'Albi Carmaux; The Pennsylvania State University; coles des Mines d'Albi Carmaux
Corporate Author
Thesis
Publisher
Massey Univeristy
Place of Publication
Albany, Auckland, New Zealand
Editor
Kristin Stock; Deborah Bunker
Language
English
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Series Issue
Edition
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ISBN
Medium
Track
Social Media and Community Engagement Supporting Resilience Building
Expedition
Conference
Notes
Approved
no
Call Number
Serial
1672
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