| |
Record |
Links |
|
Author  |
Andrés Moreno; Philip Garrison; Karthik Bhat |
|
| |
Title |
WhatsApp for Monitoring and Response during Critical Events: Aggie in the Ghana 2016 Election |
Type |
Conference Article |
| |
Year |
2017 |
Publication |
Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management |
Abbreviated Journal |
Iscram 2017 |
|
| |
Volume |
|
Issue |
|
Pages |
645-655 |
|
| |
Keywords |
social media analysis; election monitoring; crisis prevention; WhatsApp; Ghana; mobile instant messaging |
|
| |
Abstract |
Mobile Instant Messaging platforms like WhatsApp are becoming increasingly popular. They have expanded access to digital text, audio, picture, and video messaging. Integrating them into existing crisis monitoring and response platforms and workflows can help reach a wider population. This paper describes a first attempt to integrate WhatsApp into Aggie, a social media aggregating and monitoring platform. We report on the deployment of this integration during Ghana's 2016 election, along with Twitter, Facebook, and RSS. The WhatsApp messages collected by Aggie during the election improved the eectiveness of the monitoring eorts. Thanks to these messages, more incidents were found and escalated to the Electoral Commission and security forces. From interviews with people involved in monitoring and response, we found that the WhatsApp integration helped their coordination and monitoring activities. |
|
| |
Address |
United Nations University Institute for Computing and Society |
|
| |
Corporate Author |
|
Thesis |
|
|
| |
Publisher |
Iscram |
Place of Publication |
Albi, France |
Editor |
Tina Comes, F.B., Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds |
|
| |
Language |
English |
Summary Language |
English |
Original Title |
|
|
| |
Series Editor |
|
Series Title |
|
Abbreviated Series Title |
|
|
| |
Series Volume |
|
Series Issue |
|
Edition |
|
|
| |
ISSN |
2411-3387 |
ISBN |
|
Medium |
|
|
| |
Track |
Social Media Studies |
Expedition |
|
Conference |
14th International Conference on Information Systems for Crisis Response And Management |
|
| |
Notes |
|
Approved |
no |
|
| |
Call Number |
|
Serial |
2052 |
|
| Share this record to Facebook |
