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Author (up) James A. Reep; Andrea Tapia pdf  isbn
  Title Toward an Organizational Technology Adoption Process (OTAP) for Social Media Integration in a PSAP Type Conference Article
  Year 2020 Publication ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2020  
  Volume Issue Pages 718-729  
  Keywords Crisis informatics, Organizational Change, Technology Adoption, Social Media, OTAP  
  Abstract Integration of social media in emergency response environments presents specific organizational challenges, such as lack of resources or information credibility. Additionally, there exists individual resistance to change in these environments that could potentially discourage adoption. To identify and understand these challenges, we conducted semi-structured group interviews with emergency call takers and dispatchers. We find that these PSAP operators desire participation and explanation of changes throughout the organizational change process. Participants also articulated they desired training regarding change even when not directly affected. Though change management procedures often call for these strategies, they are commonly overlooked, leaving individuals to imagine worse case scenarios that manifest as additional stress in an already stressful work environment. It is suggested that a formalized change management process which directly addresses the identified challenges within the organizational technology adoption process (OTAP) is needed in order to mitigate undue stress.  
  Address The Pennsylvania State University; The Pennsylvania State University  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Amanda Hughes; Fiona McNeill; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-27-65 ISBN 2411-3451 Medium  
  Track Social Media for Disaster Response and Resilie Expedition Conference 17th International Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 2266  
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