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Record |
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Author |
James A. Reep; Andrea Tapia |
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Title |
Toward an Organizational Technology Adoption Process (OTAP) for Social Media Integration in a PSAP |
Type |
Conference Article |
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Year |
2020 |
Publication |
ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2020 |
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Volume |
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Issue |
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Pages |
718-729 |
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Keywords |
Crisis informatics, Organizational Change, Technology Adoption, Social Media, OTAP |
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Abstract |
Integration of social media in emergency response environments presents specific organizational challenges, such as lack of resources or information credibility. Additionally, there exists individual resistance to change in these environments that could potentially discourage adoption. To identify and understand these challenges, we conducted semi-structured group interviews with emergency call takers and dispatchers. We find that these PSAP operators desire participation and explanation of changes throughout the organizational change process. Participants also articulated they desired training regarding change even when not directly affected. Though change management procedures often call for these strategies, they are commonly overlooked, leaving individuals to imagine worse case scenarios that manifest as additional stress in an already stressful work environment. It is suggested that a formalized change management process which directly addresses the identified challenges within the organizational technology adoption process (OTAP) is needed in order to mitigate undue stress. |
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Address |
The Pennsylvania State University; The Pennsylvania State University |
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Thesis |
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Publisher |
Virginia Tech |
Place of Publication |
Blacksburg, VA (USA) |
Editor |
Amanda Hughes; Fiona McNeill; Christopher W. Zobel |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
978-1-949373-27-65 |
ISBN |
2411-3451 |
Medium |
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Track |
Social Media for Disaster Response and Resilie |
Expedition |
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Conference |
17th International Conference on Information Systems for Crisis Response and Management |
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Notes |
jar5757@psu.edu |
Approved |
no |
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Call Number |
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Serial |
2266 |
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