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Author |
Kerrianne Morrison; Yee-Yin Choong; Shanee Dawkins; Sandra Spickard Prettyman |
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Title |
Communication Technology Problems and Needs of Rural First Responders |
Type |
Conference Article |
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Year |
2021 |
Publication |
ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2021 |
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Pages |
817-834 |
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Keywords |
Communication technology, First responders, Public safety, Rural communities, Usability |
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Abstract |
Although new technology may benefit rural first responders to help them serve their communities, to date little is known about what communication technology problems rural first responders most need addressed and what future technology they desire. To explore the context of use and communication technology problems and needs of rural first responders, semi-structured interviews were conducted with 63 rural first responders across four disciplines: Communications (Comm) Center & 9-1-1 Services, Emergency Medical Services, Fire Service, and Law Enforcement. Using qualitative data analysis, interview data were sorted into problems and needs categories. Rural first responders' greatest problems were with reliable coverage/connectivity, interoperability, implementation/information technology (IT) infrastructure, and physical ergonomics. Rural first responders' greatest need for new technology was to address their current problems, but they were interested in new technology that leverages real-time technology and location tracking. Implications for researchers and developers of public safety communication technology are discussed. |
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Address |
National Institute of Standards and Technology; National Institute of Standards and Technology; National Institute of Standards and Technology; Culture Catalyst, LLC |
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Publisher |
Virginia Tech |
Place of Publication |
Blacksburg, VA (USA) |
Editor |
Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel |
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Language |
English |
Summary Language |
English |
Original Title |
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Edition |
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ISSN |
978-1-949373-61-5 |
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Track |
Technologies for First Responders |
Expedition |
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Conference |
18th International Conference on Information Systems for Crisis Response and Management |
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Notes |
kerrianne.morrison@nist.gov |
Approved |
no |
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Call Number |
ISCRAM @ idladmin @ |
Serial |
2376 |
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