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Author  |
Jaziar Radianti; Terje Gjøsæter; Weiqin Chen |

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Title |
Slaying the SA Demons – Humans vs. Technology – A Content Analysis |
Type |
Conference Article |
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Year |
2021 |
Publication |
ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management |
Abbreviated Journal |
Iscram 2021 |
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Pages |
946-958 |
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Keywords |
situation awareness, SA Demons, crisis management, human error, universal design, content analysis |
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Abstract |
In this paper, we examine Situation Awareness (SA) and the application of Endsley's Demons of SA in different contexts and research areas and perform content analysis to examine how they are used, and to what degree they are perceived as stemming from human error or weaknesses in technology and if any suggestions for mitigation are primarily focused on the human or the technology side. Based on our findings, we propose universal design as a tool that can counter the effects of the demons of SA by improving the usability and accessibility of SA-supporting technology and thereby removing barriers to SA, rather than challenging the users to overcome not only barriers that are a result of the complexity of the situation itself, but also additional barriers that are caused by inferior and suboptimal design of the technology in use. |
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Address |
University of Agder; University of Agder; Oslo Metropolitan University |
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Publisher |
Virginia Tech |
Place of Publication |
Blacksburg, VA (USA) |
Editor |
Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel |
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Language |
English |
Summary Language |
English |
Original Title |
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Edition |
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ISSN |
978-1-949373-61-5 |
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Track |
Usability and Universal Design of ICT for Emergency Management |
Expedition |
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Conference |
18th International Conference on Information Systems for Crisis Response and Management |
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Notes |
jaziar.radianti@uia.no |
Approved |
no |
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Call Number |
ISCRAM @ idladmin @ |
Serial |
2387 |
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