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Author
Ivan Boissières
;
Eric Marsden
Title
Organizational factors of robustness
Type
Conference Article
Year
2005
Publication
Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management
Abbreviated Journal
ISCRAM 2005
Volume
Issue
Pages
117-122
Keywords
Information systems
;
Social networking (online)
;
Dependability
;
Organizational factors
;
Organizational structures
;
Social interactions
;
Sociotechnical systems
;
Technical structures
;
Telecom operators
;
Telecoms supervision
;
Social sciences
Abstract
In complex socio-technical systems, robustness is achieved through interaction between the technical structure of the system and the social and organizational structure of the operators who run the system. While the need for human oversight of complex systems is widely recognized, the impact of organizational factors on the effectiveness of the oversight function is not well understood. We have studied the social interactions between supervision and maintenance operators of the largest French telecom operator, using techniques from the sociology of organizations. Detailed analysis of the social network formed by these operators has allowed us to identify a number of factors that contribute positively or negatively to the robustness of the system.
Address
Institute for an Industrial Safety Culture, United States
Corporate Author
Thesis
Publisher
Royal Flemish Academy of Belgium
Place of Publication
Brussels
Editor
B. Van de Walle, B. Carle
Language
English
Summary Language
English
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
2411-3387
ISBN
9076971099
Medium
Track
RESEARCH METHODS
Expedition
Conference
2nd International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes
Approved
no
Call Number
Serial
336
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