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Author (up) Siska Fitrianie; Leon J.M. Rothkrantz pdf  isbn
  Title An automated crisis online dispatcher Type Conference Article
  Year 2007 Publication Intelligent Human Computer Systems for Crisis Response and Management, ISCRAM 2007 Academic Proceedings Papers Abbreviated Journal ISCRAM 2007  
  Volume Issue Pages 525-536  
  Keywords Human computer interaction; Natural language processing systems; Speech processing; Crisis management; Crisis situations; Dialogue systems; Emotion recognition; Emotional state; Human-computer dialogues; NAtural language processing; Natural user interactions; Behavioral research  
  Abstract An experimental automated dialogue system that plays the role of a crisis hotline dispatcher is currently developed. Besides controlling the communication flow, this system is able to retrieve information about crisis situations from user's input. It offers a natural user interaction by the ability to perceive and respond to human emotions. The system has an emotion recognizer that is able to recognize the emotional loading from user's linguistic content. The recognizer uses a database that contains selected keywords on a 2D “arousal” and “valence” scale. The output of the system provides not only the information about the user's emotional state but also an indication of the urgency of his/her information regarding to crisis. The dialogue system is able to start a user friendly dialogue, taking care of the content, context and emotional loading of user's utterances.  
  Address Man-Machine Interaction Group, Delft University of Technology, Netherlands  
  Corporate Author Thesis  
  Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Delft Editor B. Van de Walle, P. Burghardt, K. Nieuwenhuis  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 9789054874171; 9789090218717 Medium  
  Track EMOT Expedition Conference 4th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 495  
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