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Author
Siska Fitrianie
;
Leon J.M. Rothkrantz
Title
An automated crisis online dispatcher
Type
Conference Article
Year
2007
Publication
Intelligent Human Computer Systems for Crisis Response and Management, ISCRAM 2007 Academic Proceedings Papers
Abbreviated Journal
ISCRAM 2007
Volume
Issue
Pages
525-536
Keywords
Human computer interaction
;
Natural language processing systems
;
Speech processing
;
Crisis management
;
Crisis situations
;
Dialogue systems
;
Emotion recognition
;
Emotional state
;
Human-computer dialogues
;
NAtural language processing
;
Natural user interactions
;
Behavioral research
Abstract
An experimental automated dialogue system that plays the role of a crisis hotline dispatcher is currently developed. Besides controlling the communication flow, this system is able to retrieve information about crisis situations from user's input. It offers a natural user interaction by the ability to perceive and respond to human emotions. The system has an emotion recognizer that is able to recognize the emotional loading from user's linguistic content. The recognizer uses a database that contains selected keywords on a 2D “arousal” and “valence” scale. The output of the system provides not only the information about the user's emotional state but also an indication of the urgency of his/her information regarding to crisis. The dialogue system is able to start a user friendly dialogue, taking care of the content, context and emotional loading of user's utterances.
Address
Man-Machine Interaction Group, Delft University of Technology, Netherlands
Corporate Author
Thesis
Publisher
Information Systems for Crisis Response and Management, ISCRAM
Place of Publication
Delft
Editor
B. Van de Walle, P. Burghardt, K. Nieuwenhuis
Language
English
Summary Language
English
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
2411-3387
ISBN
9789054874171; 9789090218717
Medium
Track
EMOT
Expedition
Conference
4th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes
Approved
no
Call Number
Serial
495
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