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Author
Claudia Müller
;
Volkmar Pipek
Title
Socio-spatial implications of converging physical and digital infrastructures for crisis management: Ethnography of two service technician working environments of a power provider company
Type
Conference Article
Year
2009
Publication
ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives
Abbreviated Journal
ISCRAM 2009
Volume
Issue
Pages
Keywords
Risk management
;
Rural areas
;
Crisis management
;
Digital infrastructures
;
Electricity infrastructure
;
Ethnography
;
Power infrastructures
;
Service work
;
Socio-spatial bound knowledge
;
Technology development
;
Information systems
Abstract
The basis of this article is an ethnographical study conducted in a German electricity provider company. The energy supply sector is an important domain in the field of emergency management research since electricity providers maintain an important infrastructure in various crisis scenarios. There exist many dependencies and interrelations between power infrastructure providers and authorities and corporations in cases of emergency. The maintenance workers of electricity infrastructures deal on a daily basis with problems that may emerge into a crisis on a larger scale. Our paper focuses this special division of the company – service workers in two different regions, one department located in a major German city and the other in a rural area. The categories of convergence of physical and electronical working appliances and infrastructures and socio-spatially bound knowledge serve to understand and analyse the work practices of the service workers as preliminary investigations to system development. Within these categories we also comment on the methodological implications for ethnographic analysis and technology development processes.
Address
CSCW in Organisations, Institute for Information Systems, Hölderlinstr. 3, 57068 Siegen, Germany
Corporate Author
Thesis
Publisher
Information Systems for Crisis Response and Management, ISCRAM
Place of Publication
Gothenburg
Editor
J. Landgren, S. Jul
Language
English
Summary Language
English
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
2411-3387
ISBN
9789163347153
Medium
Track
Research Methods
Expedition
Conference
6th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes
Approved
no
Call Number
Serial
794
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