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Author (up) Chris Murphy; Doug Phair; Courtney Aquilina pdf  isbn
  Title A prototype multi-modal decision support architecture Type Conference Article
  Year 2005 Publication Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management Abbreviated Journal ISCRAM 2005  
  Volume Issue Pages 135-137  
  Keywords Decision support systems; Information systems; Internet telephony; Crisis response; Decision support tools; Decision supports; Instant messaging; Multi-modal; Multimodal communications; Prototype implementations; Voice over IP; Network architecture  
  Abstract This paper presents the design of a decision support tool for crisis response applications. We propose a system to replace emergency contact calling trees with a multi-modal personnel contact architecture. This architecture consists of a centralized notification framework using existing enterprise e-mail, Web site, instant messaging, and voice over IP (VOIP) infrastructure. Response and audit data is collected and stored for analysis, and can be reviewed using a variety of methods in real time. Details of our prototype implementation are discussed. Specifically, we address multi-modal communication techniques and their benefits, enterprise deployment challenges, and opportunities for further research.  
  Address MITRE Corporation, United States  
  Corporate Author Thesis  
  Publisher Royal Flemish Academy of Belgium Place of Publication Brussels Editor B. Van de Walle, B. Carle  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 9076971099 Medium  
  Track POSTER SESSION Expedition Conference 2nd International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 799  
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