| |
Record |
Links |
|
Author  |
Christian Reuter; Alexandra Marx; Volkmar Pipek |
|
| |
Title |
Social software as an infrastructure for crisis management-A case study about current practice and potential usage |
Type |
Conference Article |
| |
Year |
2011 |
Publication |
8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011 |
Abbreviated Journal |
ISCRAM 2011 |
|
| |
Volume |
|
Issue |
|
Pages |
|
|
| |
Keywords |
Hardware; Citizen participation; Crisis communications; Infrastructuring; Love parade; Social software; Information systems |
|
| |
Abstract |
In this paper we will be discussing how the (semi-)professional actors involved in crisis management (police, fire-fighters, etc.) and the affected citizens can communicate and collaborate by the use of social software. After the definition of the term 'social software' we will provide the state-of-the-art on current social software use in crisis management. Drawing from this, we will present two case studies where we examined the social software use in 2010: First during the disruption of air travel due to the eruptions of Eyjafjallajökull volcano in Iceland, second during the crisis at a stampede at the Love Parade music festival in Germany. We identified weak points and further potentials and tested the validity of the American case study findings from literature for Europe. We will conclude with a concept for using citizens in inter-organizational crisis management with a social software infrastructure and a communication matrix for crisis management. |
|
| |
Address |
Research School Business and Economics, University of Siegen, Germany; Institute for Information Systems, University of Siegen, Germany |
|
| |
Corporate Author |
|
Thesis |
|
|
| |
Publisher |
Information Systems for Crisis Response and Management, ISCRAM |
Place of Publication |
Lisbon |
Editor |
M.A. Santos, L. Sousa, E. Portela |
|
| |
Language |
English |
Summary Language |
English |
Original Title |
|
|
| |
Series Editor |
|
Series Title |
|
Abbreviated Series Title |
|
|
| |
Series Volume |
|
Series Issue |
|
Edition |
|
|
| |
ISSN |
2411-3387 |
ISBN |
9789724922478 |
Medium |
|
|
| |
Track |
Social Media and Collaborative Systems |
Expedition |
|
Conference |
8th International ISCRAM Conference on Information Systems for Crisis Response and Management |
|
| |
Notes |
|
Approved |
no |
|
| |
Call Number |
|
Serial |
876 |
|
| Share this record to Facebook |
