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Author Steven D. Sheetz; Andrea Kavanaugh; Francis Quek; B. Joon Kim; Szu-Chia Lu pdf  isbn
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  Title Expectation of connectedness and cell phone use in crisis Type Conference Article
  Year 2009 Publication ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives Abbreviated Journal ISCRAM 2009  
  Volume Issue Pages  
  Keywords Information systems; Mobile phones; Telecommunication equipment; Cell phone; Cell phone service; Emergency communication; Information communication; Qualitative; Reachability problem; Semi structured interviews; Structured interview; Cellular telephones  
  Abstract The wide distribution of cell phones with messaging, email, and instant-messaging have enabled the emergence of a culture of connectedness among segments of society. One result of this culture is an expectation of availability that exists among members of these social networks. This study explores the potential for this expectation to influence perceptions of using information communications technologies (ICT) during and after a crisis. Online survey and follow-up semi-structured interviews were conducted with Virginia Tech (VT) students, faculty and staff to understand whether expectations of connectedness affected their perceptions of their reach-ability during crises. Participants with higher expectations of connectedness also reported more problems with reach-ability. Those with the most problems with reach-ability differed from those with no reachability problems for many variables including satisfaction with the cell phone service, age, number of calls/text messages, and extroversion. Results suggest these communities consider planning how to use ICT during emergencies.  
  Address Center for Global E-Commerce, Pamplin College of Business, Virginia Tech, 3007 Pamplin Hall (0101), Blacksburg, VA 24061, United States; Human-Computer Interaction, Virginia Tech, 2202 Kraft Drive (0902), Blacksburg, VA 24061, United States; Division of Public and Environmental Affairs, Indiana University-Purdue University, Fort Wayne, 2101 E. Coliseum Boulevard, Fort Wayne IN 46805-1499, United States  
  Corporate Author Thesis  
  Publisher Information Systems for Crisis Response and Management, ISCRAM Place of Publication Gothenburg Editor J. Landgren, S. Jul  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title (up)  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 9789163347153 Medium  
  Track Collaboration and Social Networking Expedition Conference 6th International ISCRAM Conference on Information Systems for Crisis Response and Management  
  Notes Approved no  
  Call Number Serial 944  
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