Records |
Author |
Benny Carlé; Bartel A. Van De Walle |
Title |
Welcome message from the ISCRAM2004 Workshop Chairs |
Type |
Conference Article |
Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
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Address |
Tilburg University, Netherlands; SCK-CEN, Netherlands |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
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English |
Summary Language |
English |
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ISSN |
2411-3387 |
ISBN |
9076971080 |
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Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
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no |
Call Number |
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Serial |
375 |
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Author |
Eelco H. Dykstra |
Title |
Welcome message from the Program Committee |
Type |
Conference Article |
Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
Volume |
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Address |
International Emergency Management, University of Kuopio, Finland |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Series Volume |
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Series Issue |
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ISSN |
2411-3387 |
ISBN |
9076971080 |
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Track |
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Expedition |
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Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Approved |
no |
Call Number |
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Serial |
464 |
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Author |
Michael Alles; Alexander Kogan; Miklos Vasarhelyi; Starr Roxanne Hiltz; Murray Turoff |
Title |
Assuring homeland security: Continuous monitoring, control and assurance of Emergency Preparedness |
Type |
Conference Article |
Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
Volume |
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Issue |
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Pages |
1-7 |
Keywords |
Civil defense; Information systems; Risk management; Assurance; Continuous auditing; Crisis management; Emergency management; Emergency response; Emergency services |
Abstract |
This paper examines the potential relationships of Auditing and Emergency Preparedness with respect to the domain of the design of Emergency Response Information Systems. It proposes normative objectives for the integration of all these areas in the design of future organizational systems. It also proposes a series of steps to evolve in this direction and create a new interdisciplinary professional community to guide research and development for this field of endeavor. © Proceedings ISCRAM 2004. |
Address |
Accounting Information Systems, Rutgers University, United States; Department of Information Systems, New Jersey Institute of Technology, United States |
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Thesis |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
Language |
English |
Summary Language |
English |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
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Track |
Conference Keynote |
Expedition |
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Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
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Approved |
no |
Call Number |
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Serial |
71 |
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Author |
Einar Bjørgo |
Title |
Satellite imagery and GIS for disaster response & management in the United Nations: The UNOSAT approach |
Type |
Conference Article |
Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
Volume |
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Issue |
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Pages |
105-110 |
Keywords |
Disaster prevention; Disasters; Geographic information systems; Human resource management; Information management; Information systems; Remote sensing; Satellite imagery; Space optics; Charter; Gmoss; Rapid mapping; Respond; United Nations; Emergency services |
Abstract |
Remote sensing and Geographic Information Systems (GIS) have the potential to provide United Nations (UN) humanitarian agencies and their partners with much needed disaster related information and improved management of resources. However, the technical nature of these tools requires considerable expertise to fully benefit from satellite images and related geographic information. The UN Office for Project Services (UNOPS) is implementing the UNOSAT service on behalf of the UN Institute on Training and Research (UNITAR) together with several private actors. UNOSAT provides the UN and its partners with the expertise in Earth Observation (EO) and GIS applications. As a crisis is part of a spectrum of disaster related events, UNOSAT provides services in all phases of humanitarian assistance, including planning, crisis response, relief and development. UNOSAT's objectives are to facilitate the territory planning and monitoring processes of local authorities, local technicians, development project managers and humanitarian field operators working in coordination with or within the framework of UN activities, on issues such as disaster management, risk prevention, peace keeping operations, post conflict reconstruction, environmental rehabilitation and social and economic development. A key part of this work is to accelerate and expand the use of accurate geographic information derived from EO-satellite imagery. UNOSAT is also involved in several international initiatives aimed at improved crisis response and management, such as the International Charter “Space and Major Disasters”, an important asset in providing timely information to relief personnel on the ground. By working closely with its UN sister agencies, UNOPS/UNOSAT offers a one-stop-shop for satellite imagery and GIS services related to disaster response & management within the United Nations. © Proceedings ISCRAM 2004. |
Address |
United Nations Office for Project Services (UNOPS), UNOSAT, CERN DIV IT/DI/UN, CH-1211, Geneva, Switzerland |
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Thesis |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
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Track |
Conference Keynote |
Expedition |
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Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
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Approved |
no |
Call Number |
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Serial |
81 |
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Author |
Simon French; Carmen Niculae |
Title |
Believe in the model: Mishandle the emergency |
Type |
Conference Article |
Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
Volume |
|
Issue |
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Pages |
9-14 |
Keywords |
Artificial intelligence; Civil aviation; Civil defense; Decision making; Decision support systems; Disasters; Forecasting; Information systems; Risk management; Crisis management; Cynefin; Decision support system (dss); Emergency management; Model prediction; Uncertainty; Economic and social effects |
Abstract |
During the past quarter century there have been many developments in scientific models and computer codes to help predict the ongoing consequences in the aftermath of many types of emergency: e.g. storms and flooding, chemical and nuclear accident, epidemics such as SARS and terrorist attack. Some of these models relate to the immediate events and can help in managing the emergency; others predict longer term impacts and thus can help shape the strategy for the return to normality. But there are many pitfalls in the way of using these models effectively. Firstly, non-scientists and, sadly, many scientists believe in the models' predictions too much. The inherent uncertainties in the models are underestimated; sometimes almost unacknowledged. This means that initial strategies may need to be revised in ways that unsettle the public, losing their trust in the emergency management process. Secondly, the output from these models form an extremely valuable input to the decision making process; but only one such input. Most emergencies are events that have huge social and economic impacts alongside the health and environmental consequences. While we can model the latter passably well, we are not so good at modelling economic impacts and very poor at modelling social impacts. Too often our political masters promise the best 'science-based' decision making and too late realise that the social and economic impacts need addressing. In this paper, we explore how model predictions should be drawn into emergency management processes in more balanced ways than often has occurred in the past. © Proceedings ISCRAM 2004. |
Address |
Manchester Business School, University of Manchester, Booth Street West, Manchester M15 6PB, United Kingdom |
Corporate Author |
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Thesis |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
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Track |
Conference Keynote |
Expedition |
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Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
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Approved |
no |
Call Number |
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Serial |
111 |
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Author |
Russell J. Graves |
Title |
Key technologies for emergency response |
Type |
Conference Article |
Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
Volume |
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Issue |
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Pages |
133-138 |
Keywords |
Decision making; Information systems; Information technology; Societies and institutions; Application of information technologies; Co-ordinated control; Consequence management; Distributed operations; Emergency response; Incident Management; Multiple organizations; Terrorist incident; Emergency services |
Abstract |
Emergency Response involves multiple organizations and teams, geographically distributed operations, and a high need for coordinated control and decision making. As incidents evolve, the number of involved organizations, the geographic distribution of involved entities, and the level and complexity of decision making all tend to grow. Information technology can contribute to managing these and related dimensions of an emergency. The work described in this paper is based on longstanding MITRE Corporation experience working with organizations that have severe and demanding requirements for managing complex, rapidly evolving situations, including military conflict, law enforcement engagements, natural disaster response, and terrorist incident response. Recently, we have conducted a series of detailed observations during emergency response exercises and planned events that resulted in identifying key elements for a successful application of information technologies during an emergency. © Proceedings ISCRAM 2004. |
Address |
MITRE Corporation, 202 Burlington Road, Bedford, MA, United States |
Corporate Author |
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Thesis |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
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Track |
Emergency Response ICT |
Expedition |
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Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
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Approved |
no |
Call Number |
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Serial |
119 |
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Author |
Diego Klappenbach; Silvia Hollfelder; Andreas Meissner; Stefan Wilbert |
Title |
From analog voice radio to ICT: Data communication and data modeling for the German NBC Reconnaissance Vehicle |
Type |
Conference Article |
Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
Volume |
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Issue |
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Pages |
145-150 |
Keywords |
Chemical equipment; Electronic data interchange; Information systems; Wireless telecommunication systems; Achievable throughputs; Flexible communication; Nuclear; biological and chemical reconnaissances; Public safety; Public safety systems; Reconnaissance vehicle; Reliable communication; Wireless communications; Fleet operations |
Abstract |
In Germany, the public safety system is largely organized by the German Federal States, which operate, among other equipment, a fleet of Nuclear, Biological and Chemical Reconnaissance Vehicles (NBC RVs) to take measurements in contaminated areas. Currently, the NBC RVs, which have been centrally designed and procured by the German Center for Civil Defense, verbally report measured values to a Central Control Unit (CCU) over the assigned Public Safety Organization (PSO) analog voice radio channel. This procedure has several disadvantages. The channel is not secure, puts a natural limit on the achievable throughput and thus on the number of NBC RVs that can be operational simultaneously. Also, while data is being reported, other PSO members are blocked from sending. Finally, a proprietary model is used to structure the NBC RV data, so the data can only be aggregated and evaluated at the CCU but not by any other PSO unit. To overcome these problems, we propose in this paper a heterogeneous and flexible communication platform that complies with reliability and coverage requirements for PSO. More specifically, our proposed system is designed to replace current ways of communicating between NBC RVs and the CCU. We also propose to standardize data structures for data exchange to enable PSO cooperation. A drastically higher number of measured values can then be transmitted to the CCU, and the data can be processed in a much more effective manner in the CCU as well as in cooperating PSO task forces. Ultimately, this will improve NBC RV missions and consequently shorten PSO response time when dealing with NBC disasters. © Proceedings ISCRAM 2004. |
Address |
Fraunhofer IPSI, Dolivostr. 15, 64293 Darmstadt, Germany; Center for Civil Defense, Federal Office of Administration, Bonn, Germany |
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Thesis |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
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Track |
Emergency Response ICT |
Expedition |
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Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
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Approved |
no |
Call Number |
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Serial |
141 |
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Author |
Patrick Storms |
Title |
Combined systems: A system of systems architecture |
Type |
Conference Article |
Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
Volume |
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Issue |
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Pages |
139-144 |
Keywords |
Decision making; Information systems; Multi agent systems; Crisis management; Current situation; Decision supports; Distributed decision support systems; Distributed systems architectures; Key technologies; Making decision; System-of-systems architecture; Decision support systems |
Abstract |
Combined Systems is aimed at exploring distributed decision support systems in open, complex chaotic environments. On a general scale, Combined is all about decision-making: observing the environment, making decisions and effectuating these to manage the current situation. Crisis management is a typical domain in which Combined-type systems can prove their value. For this reason the Combined project uses crisis management as primary case-domain. In this paper we highlight the key technologies that are subject of the Combined research, and we describe them in the light of crisis management. © Proceedings ISCRAM 2004. |
Address |
Delft Cooperation on Intelligent Systems (DECIS), Delftechpark 24, 2628 XH Delft, Netherlands |
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Thesis |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
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Track |
Emergency Response ICT |
Expedition |
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Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
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Approved |
no |
Call Number |
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Serial |
211 |
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Author |
Elina Valtonen; Ronja Addams-Moring; Teemupekka Virtanen; Antti Järvinen; Mikael Moring |
Title |
Emergency announcements to mobile user devices in geographically defined areas |
Type |
Conference Article |
Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
Volume |
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Issue |
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Pages |
151-156 |
Keywords |
Cellular telephones; Civil defense; Information systems; Mobile devices; Mobile phones; Communications networks; Data packet; GSM networks; Information contents; Mobile phone networks; Mobile users; Real-time location; Single point; Global system for mobile communications |
Abstract |
When emergency announcements (EA) to a population in a crisis area are needed, avoiding single points of failure in the EA sending and forwarding systems is essential. We present a new concept, an extension to existing EA sending systems, which is based on real-time location information about mobile devices. Such a solution would increase the EA sending systems' robustness through redundancy and technology diversity. At the same time, these mobile emergency announcement (MEA) sending systems would increase the percentage of the threatened population that can be reached fast. The proposition is based on a set of requirements for EA sending systems, the most important of which turned out to be ensuring the authenticity and integrity of the EA information content. We found our preliminary results too optimistic: current GSM networks should not be used for sending EAs, as it is quite possible to forge SMS text messages, even to multiple GSM phones in a specific target area. The next generations of mobile phone networks (3G/UMTS and 4G) seem more promising, due to their packet-oriented architectures, as each data packet can be stamped with verifiable information about the source of the data. However, the development of communications networks with features compatible with MEA sending will demand that both authorities and independent experts take an active, early role in networks design right beside the commercial organisations. © Proceedings ISCRAM 2004. |
Address |
Helsinki University of Technology (HUT), Telecommunications Software and Multimedia Laboratory, Finland; YLE – Finnish Broadcasting Company, STUK – Radiation and Nuclear Safety Authority, Finland |
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Thesis |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
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Track |
Emergency Response ICT |
Expedition |
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Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
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Approved |
no |
Call Number |
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Serial |
224 |
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Author |
Marnix De Ridder; Chris Twenhöfel |
Title |
The design and implementation of a decision support and information exchange system for nuclear emergency management in the Netherlands |
Type |
Conference Article |
Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
Volume |
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Issue |
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Pages |
33-38 |
Keywords |
Artificial intelligence; Decision support systems; Information dissemination; Information systems; Risk management; Communication facilities; Crisis management; Design and implementations; Emergency response; Information exchange system; Information exchanges; Information infrastructures; Nuclear emergencies; Information management |
Abstract |
An information system for decision support and information exchange is designed and a prototype has been build for use in the Back Office Radiological Information (BORI) of the EPAn; the Dutch nuclear emergency organisation. System developments are directed at a fast and efficient production of a radiological status report and the improvement of information exchange and communications between the participating institutes of BORI. Special attention has been given to network security and the information infrastructure to manage virtual workplaces. We have chosen for a standard web based system development for the presentation and communication facilities. This is supplemented by a GIS based system for the aggregation of measurement data and model calculations. © Proceedings ISCRAM 2004. |
Address |
Laboratory for Radiation Research, National Institute for Public Health and the Environment, P.O. Box 1, 3720 BA Bilthoven, Netherlands |
Corporate Author |
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Thesis |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
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Track |
Emergency Response Information Systems |
Expedition |
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Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
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Approved |
no |
Call Number |
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Serial |
98 |
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Author |
Paul McGinnity; David Pollard; David Dawson |
Title |
A management information system to support the radiological protection institute of Ireland's emergency response role: Design and implementation |
Type |
Conference Article |
Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
Volume |
|
Issue |
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Pages |
39-44 |
Keywords |
Civil defense; Management information systems; Nuclear reactor accidents; Risk management; Design and implementations; Emergency preparedness and response; Emergency response management; Management information system (MIS); National emergencies; Nuclear accidents; Nuclear emergencies; Radiological protection; Emergency services |
Abstract |
A recent review of the procedures covering the RPII's responsibilities under the National Emergency Plan for Nuclear Accidents has shown the need for a management information system (MIS) to support the organisation's operational plan for emergency preparedness and response. This paper describes the design objectives and the development of a prototype version of this system. Specific functions of the MIS are highlighted along with a description of the motivation behind their development. This very simple MIS has already helped RPII staff members to operate more efficiently. Finally, some ideas for future development are outlined. © Proceedings ISCRAM 2004. |
Address |
Radiological Protection Institute of Ireland (RPII), 3 Clonskeagh Square, Clonskeagh Road, Dublin 14, Ireland |
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Thesis |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
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Track |
Emergency Response Information Systems |
Expedition |
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Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
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Approved |
no |
Call Number |
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Serial |
167 |
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Author |
Jan Otten; Bart Van Heijningen; Jeff Lafortune |
Title |
The Virtual Crisis Management Centre: An ICT implementation to canalize information |
Type |
Conference Article |
Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
Volume |
|
Issue |
|
Pages |
21-26 |
Keywords |
Information systems; Better performance; Crisis management; Environmental disasters; Information exchanges; Netherlands; Structural information; Web-based applications; Information management |
Abstract |
In The Netherlands a special crisis team is active for environmental disasters. This team is called BOT-mi. The Virtual Crisis Management Centre is an application specially made to structure communication and information exchange as a tool to support BOT-mi. This web based application is not only an information website, but it is also an activation page for structural information gathering, notification and mobilization. © Proceedings ISCRAM 2004. |
Address |
Respond, Jules Verneweg 121, 5015 BK Tilburg, Netherlands; ATsence BV, Biltstraat 449, 3507 LE Utrecht, Netherlands; International Safety Research, 457-A Sussex Drive, Ottawa, ON, KIN 6Z4, Canada |
Corporate Author |
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Thesis |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
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Track |
Emergency Response Information Systems |
Expedition |
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Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
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Approved |
no |
Call Number |
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Serial |
180 |
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Author |
Maria A. Santos; António Gonçalves; Sandra Silva; Nuno Charneca; Miguel Gamboa |
Title |
Dam break emergency response Information System |
Type |
Conference Article |
Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
Volume |
|
Issue |
|
Pages |
27-32 |
Keywords |
Civil defense; Dams; Disaster prevention; Disasters; Information systems; Internet; Management information systems; Reservoirs (water); Risk management; Dam-breaks; Emergence; Emergency management systems; Emergency Response Information Systems; Hazard identification; Internet based; Internet-based applications; Vulnerability reductions; Emergency services |
Abstract |
Although considered of low risk, incidents with dams may cause significant damage both directly and indirectly. Direct losses are usually easier to assess (assuming human lives are quantifiable), but indirect losses are difficult to measure and may take some time before the original situation is restored. Disaster prevention and vulnerability reduction have been topics of major concern in many local, national or international organisations for some years. These can be accomplished through emergency management which begins with hazard identification and planning for disaster mitigation but encompasses other activities as risk analysis, risk response and recovery. Therefore, an emergency management system with capacity to: i) forecast critical situations; ii) warn the population as well as the authorities; and iii) support the civil protection system to deal with an emergency, is a most helpful tool to minimize the impact of an accident. The Information System described herein fulfils mainly the third objective, i.e. it is intended to help the Civil Protection System in Portugal, to respond to an emergency caused by the failure of a dam. It is an Internet-based application, which integrates all relevant data for the implementation of a dam emergency plan. These data include the main characteristics of the dam and its reservoir, the character-isation of the dam downstream valley as well as the response procedures to be followed in an emergency. © Proceedings ISCRAM 2004. |
Address |
National Civil Engineering Laboratory, Av. do Brasil, 101, 1700-066 Lisboa, Portugal; Rua Tomás da Anunciaça̧o, 21-4 Esq, 2675-456 Odivelas, Portugal |
Corporate Author |
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Thesis |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
|
Series Issue |
|
Edition |
|
ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
|
Track |
Emergency Response Information Systems |
Expedition |
|
Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
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Approved |
no |
Call Number |
|
Serial |
198 |
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Author |
Marcel D.E Van Der Lee; Marcel Van Vugt |
Title |
IMI – An information system for effective Multidisciplinary Incident Management |
Type |
Conference Article |
Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
Volume |
|
Issue |
|
Pages |
15-19 |
Keywords |
Command and control systems; Disaster prevention; Disasters; Military applications; Command and control; Crisis response; Daily routines; Disaster management; Distributed operations; Electronics laboratories; Fire department; Incident Management; Information systems |
Abstract |
The field of crisis response and disaster management can be characterized, upon many other factors, by distributed operations, not daily routine work and multidisciplinary aspects. In designing and developing information systems for crisis response these factors need special attention. On behalf of regional emergency services, TNO Physics and Electronics Laboratory designed and guided commissioning of the IMI project (Information System for Multidisciplinary Incident Management). Four regional fire departments in Zuid-Holland decided to develop the information system. The Rotterdam region was selected as project pilot. The IMI-project was carried out with experiences and a background of military command and control where the above three factors also play a major role. In this paper we will elaborate on the reasons behind the design of the functionalities of the IMI-system. © Proceedings ISCRAM 2004. |
Address |
TNO Physics and Electronics Laboratory, P.O. Box 96864, 2509 JG, The Hague, Netherlands |
Corporate Author |
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Thesis |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
|
Track |
Emergency Response Information Systems |
Expedition |
|
Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
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Approved |
no |
Call Number |
|
Serial |
229 |
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Author |
Regis Elbez; Tacis Alevantis |
Title |
The role of CECIS – Common Emergency Communication and Information System |
Type |
Conference Article |
Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
Volume |
|
Issue |
|
Pages |
81-85 |
Keywords |
Hardware; Cecis; Emergency communication; Emergency response; Information systems |
Abstract |
We present in this paper the motivation for the European Common Emergency Communication and Information System CECIS, its objectives and functionalities. © Proceedings ISCRAM 2004. |
Address |
Monitoring and Information Center, DG Environment D.3, European Commission, B-1049 Brussels, Belgium |
Corporate Author |
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Thesis |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
|
ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
|
Track |
Emergency Response Information Systems Design |
Expedition |
|
Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
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Approved |
no |
Call Number |
|
Serial |
105 |
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Author |
Jonas Landgren |
Title |
Fire crew enroute sensemaking in emergency response |
Type |
Conference Article |
Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
Volume |
|
Issue |
|
Pages |
87-92 |
Keywords |
Fire protection; Information systems; Design implications; Emergency response; Ethnography; Fire crews; Incident commander; Sensemaking; Emergency services |
Abstract |
Reconstruction of major emergencies and crisis as well as observations of large-scale emergency exercises are common approaches for studying and understanding various actors work practice in emergency response. Studies of small-scale emergencies using an ethnographic approach are less common. This paper presents data from a single small-scale emergency as part of an extensive ethnographical field study. A detailed analysis of fire crew enroute sensemaking in a single small-scale emergency is outlined. The theory of sensemaking is applied as an analytical lens aiming to explain the communication between the command centre operator and the fire crew in terms of sensemaking. Further, implications for re-design of existing systems and infrastructure are presented as well as brief reflections of the consequences of such re-design. © Proceedings ISCRAM 2004. |
Address |
Viktoria Institute, University of Gothenburg, Horselgangen 4, Gothanburg, Sweden |
Corporate Author |
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Thesis |
|
Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
|
ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
|
Track |
Emergency Response Information Systems Design |
Expedition |
|
Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
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Approved |
no |
Call Number |
|
Serial |
150 |
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Author |
Edward Mahinda; Brian Whitworth |
Title |
Evaluating flexibility and reliability in emergency response information systems |
Type |
Conference Article |
Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
Volume |
|
Issue |
|
Pages |
93-98 |
Keywords |
Emergency services; Information systems; Surveys; Customizability; Emergency Response Information Systems; Emergency response systems; Evaluation; Flexibility; System breakdown; Tailorability; Reliability |
Abstract |
Flexibility, variously known as adaptability, tailorability, and customizability, has long been recognized as important in information system (IS) success. Reliability has known value in IS for the resulting predictability it bestows on a system. However increasing flexibility can increase possible paths for system breakdown, and so contribute to failure, i.e. increasing flexibility can reduce reliability. Reliability and flexibility seem in design “tension”, as one creates change and the other resists it. The combination of reliability and flexibility has been called “ robustness”, and it seems a desirable integration particularly for emergency response systems. However typically these two areas are studied separately. Our approach to evaluating the combination of reliability and flexibility is to define two distinct requirements that neither overlap nor contradict, and can be assessed by system users. A questionnaire instrument for users is proposed for measurement of the flexibility and reliability of a system. © Proceedings ISCRAM 2004. |
Address |
New Jersey Institute of Technology, University Heights, Newark NJ, United States |
Corporate Author |
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Thesis |
|
Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
|
ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
|
Track |
Emergency Response Information Systems Design |
Expedition |
|
Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
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Approved |
no |
Call Number |
|
Serial |
161 |
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Author |
David Mendonça; Frank Fiedrich |
Title |
Design for improvisation in computer-based emergency response systems |
Type |
Conference Article |
Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
Volume |
|
Issue |
|
Pages |
99-104 |
Keywords |
Information systems; Multi agent systems; Computer based training; Distributed simulations; Emergency response; Emergency response systems; Improvisation; Plan execution; Research questions; Three dimensions; Emergency services |
Abstract |
This paper explores the design of training environments in which emergency response professionals can use information technologies to train for responding to unplanned-for situations. This approach – designing for improvisation – is fundamentally different than designing for plan execution. In this paper, we identify three dimensions of this difference and outline a set of research questions that are intended to lead to a better understanding of the role of improvisation in emergency response, as well as how it can be trained for and supported. Both questions are intertwined, since without a firm understanding of how improvisation occurs it is difficult to train for and support it. © Proceedings ISCRAM 2004. |
Address |
Information Systems Department, New Jersey Institute of Technology, 323 Martin Luther King, Jr. Blvd., Newark, NJ 07102, United States; Institute for Technology and Management in Construction, Karlsruhe University, Am Fasanengarten, D-76128 Karlsruhe, Germany |
Corporate Author |
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Thesis |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
|
Track |
Emergency Response Information Systems Design |
Expedition |
|
Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
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Approved |
no |
Call Number |
|
Serial |
170 |
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Author |
Narjès Bellamine-Ben Saoud; Julie Dugdale; Bernard Pavard; Mohamed Ben Ahmed; Tarek Ben Mna; Néjia Ben Touati |
Title |
Towards planning for emergency activities in large-scale accidents: An interactive and generic agent-based simulator |
Type |
Conference Article |
Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
Volume |
|
Issue |
|
Pages |
173-177 |
Keywords |
Autonomous agents; Information systems; Simulators; User interfaces; Virtual reality; Agent based simulation; Generic; Interactive; Organizing; Rescue plans; Accidents |
Abstract |
In this paper we describe the design and development of an interactive and generic agent based simulator, providing valuable support for organizing the emergency rescue plans of a large-scale accident. Analysis of real rescue activities has been conducted in collaboration with medical experts in order to understand the collaborative process and the involved actors and features. Based on the emergency analysis, an agent-based model and simulator was constructed including (1) the autonomous Agents – representing victims with evolving illness and rescuers (doctors, nurses, fireman) collaborating to rescue the first ones; (2) the Environment -representing the accident site having obstacles and dangerous areas and where the victims are initially spread and the doctors move to explore -perceive – treat and helpers evacuate; (3) the Interactions between rescuers – exploring collectively, evacuating by pairs, communicating directly or via artefacts- (4) the Organization of actors as distributed “independent” sub-teams in various site sub-zones or as a centralized whole team conducted by the rescue chief; and (5) the User interfaces allowing mainly initial configuration of the simulations (e.g. number of victims and states, followed strategies, rescuers behaviours), continuous visual control of the process of rescuing (e.g. site overview with acting-interacting agents, graphics, text descriptions), dynamic changes of parameters of an on-going simulation (e.g. adding new victims, adding new rescuers, or adding dangerous zones or new obstacles on sites) as well as step-by-step simulation. This simulation shows that it is possible to create a virtual environment with cooperating agents interacting in a dynamic environment. On-line and off-line analysis of simulation traces and results enable us first understanding complex situations in rescuing activities in large-scale accidents, and than planning for responding to crisis situation. This simulation approach is useful for identifying the best scenarios and eliminating potential catastrophic combinations of parameters and values, where rescue performance could be significantly impacted. © Proceedings ISCRAM 2004. |
Address |
RIADI-GDL Laboratory, ENSI, Campus Universitaire, 2010 la Manouba, Tunisia; GRIC-IRIT UPS-CNRS (UMR 5505), Université Paul Sabatier, 118 Route de Narbonne, 31062 Toulouse Cedex, France; IIHM CLIPS-IMAG, 385 Rue de la Bibliothèque, 38041 Grenoble Cedex 9, France |
Corporate Author |
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Thesis |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
|
ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
|
Track |
Emergency Response Simulation and Training Systems |
Expedition |
|
Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
|
Approved |
no |
Call Number |
|
Serial |
80 |
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Author |
Julie Dugdale; Bernard Pavard; Nico Pallamin; Mehdi El Jed; Laurent Maugan |
Title |
Emergency fire incident training in a virtual world |
Type |
Conference Article |
Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
Volume |
|
Issue |
|
Pages |
167-172 |
Keywords |
Information systems; Virtual reality; Emotional expressions; Fire fighting; Human interactions; Real-time motion; Training simulation; Training simulator; Virtual interactions; Virtual reality training; E-learning |
Abstract |
The effectiveness of 'close to reality' training simulations is due to the fact that they provide a sense of immersion and allow several participants to interact naturally. However, they are expensive, time-consuming, difficult to organise and have a limited scope. We present a virtual reality training simulator which overcomes these disadvantages. We describe the approach and methodology and conclude with a discussion of the most crucial challenges when developing such a system. In this paper we would like to introduce the notion of cultural technologies which produce a sense of social as well as cultural immersion. We will discuss the main ingredients of such an immersion, in particular the notion of situated virtual interaction (how interactions in a virtual world can be comparable with human interactions in real situations). We also discuss on the role of interfaces (real time motion capture) and emotional expression in the design of such environments. © Proceedings ISCRAM 2004. |
Address |
GRIC – IRIT (Cognitive Engineering Research Group – Computer Science Research Institute of Toulouse), UPS-CNRS (UMR 5505), Toulouse, France; EDIS (Ecole Departemental D'Incendie et de Secours), Departmental School of Fire and Rescue, 11, Avenue des Peupliers, 91705 Fleury-Merogis, France |
Corporate Author |
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Thesis |
|
Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
|
Track |
Emergency Response Simulation and Training Systems |
Expedition |
|
Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
|
Approved |
no |
Call Number |
|
Serial |
104 |
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Author |
Usha Satish; Siegfried Streufert |
Title |
Training to defend: Strategic management simulations |
Type |
Conference Article |
Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
Volume |
|
Issue |
|
Pages |
157-160 |
Keywords |
Decision making; Information systems; Personnel training; Strategic planning; Terrorism; Decision makers; Delayed feedback; Simulation; Strategic management; Task environment; Thought process; Management science |
Abstract |
Terrorism is defined by a philosophy of revolutionary violence and a commitment to the destruction of government power. Of course, one way to reduce vulnerability to these impacts is heightened security. However, we must be a step ahead of terrorists: we must prevent their intended actions whenever possible. Most measures of decision-making competence focus on “content,” i.e. on “what” decision makers know, on what their thought processes are, and on whether the decisions they make are correct. However complex, volatile, ambiguous task environments involving uncertainty and delayed feedback provide challenges and generate levels of stress, which interfere with appropriate decision making. A “correct” decision may not be easily available. Many well-trained individuals will be at a loss and may make errors (e.g., because they may select the most immediately evident, yet not the most appropriate options). The use of a well-validated methodology, Strategic Management Simulations (SMS) to assess and train decision makers is presented. © Proceedings ISCRAM 2004. |
Address |
Department of Psychiatry, SUNY Upstate Medical University, Syracuse, NY 13210, United States |
Corporate Author |
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Thesis |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
|
Track |
Emergency Response Simulation and Training Systems |
Expedition |
|
Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
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Approved |
no |
Call Number |
|
Serial |
199 |
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Author |
Richelle Van Rijk; Marcel Van Berlo |
Title |
Using CrisisKit and MOPED to improve emergency management team training |
Type |
Conference Article |
Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
Volume |
|
Issue |
|
Pages |
161-166 |
Keywords |
Civil defense; Disasters; Feedback; Information systems; Risk management; Distributed team training; Emergency management; Evaluation; Observers; Human resource management |
Abstract |
In order to reduce the effects of a disaster, people in the emergency management organization have to be trained. In recent years training emergency management teams has become a bigger issue. A realistic and effective training of emergency management teams however is a difficult matter. We search for ways to improve this kind of training and to reduce the costs. In this paper two tools that can be used to improve emergency management training, CrisisKit and MOPED, will be discussed. © Proceedings ISCRAM 2004. |
Address |
TNO Human Factors, Department of Training and Instruction, Kampweg 5, Soesterberg, Netherlands |
Corporate Author |
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Thesis |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
|
Track |
Emergency Response Simulation and Training Systems |
Expedition |
|
Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
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Approved |
no |
Call Number |
|
Serial |
231 |
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Author |
Catherine Lowry Campbell; Fadi Deek; Murray Turoff; Bartel A. Van De Walle |
Title |
Measuring consensus and conflict among stakeholders in emergency response information system requirements negotiations |
Type |
Conference Article |
Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
Volume |
|
Issue |
|
Pages |
121-126 |
Keywords |
Information systems; Requirements engineering; Asynchronous negotiations; Emergency Response Information Systems; Preference models; Software requirements; Stakeholder preferences; Emergency services |
Abstract |
This paper introduces the experimental design we developed for the analysis of asynchronous negotiations among five different stakeholders as they work towards consensus on the functional system requirements that are needed for a common emergency response information system. We present three analytical preference models to measure the evolving consensus and conflict among the stakeholders as they modify their preferences during the negotiation. We illustrate the use of these techniques for obtaining a detailed understanding of the negotiation dynamics among the stakeholders. © Proceedings ISCRAM 2004. |
Address |
Information Systems Department, New Jersey Institute of Technology, Newark NJ, United States; Department of Information Systems and Management, Tilburg University, Tilburg, Netherlands |
Corporate Author |
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Thesis |
|
Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
|
Track |
Emergency Response Stakeholders and Cooperation |
Expedition |
|
Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
|
Approved |
no |
Call Number |
|
Serial |
87 |
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Author |
Elia Chepaitis |
Title |
The impact of Y2K on crisis management: Widening the stakeholder circle for crisis prevention and response |
Type |
Conference Article |
Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
Volume |
|
Issue |
|
Pages |
111-113 |
Keywords |
Information systems; Computer engineers; Contingency planning; Crisis management; Crisis preventions; Emergency preparedness; Government agencies; Stakeholders; Y2k; Medical computing |
Abstract |
Although Y2K was neither an accident nor an unanticipated challenge, the millennium debugging represented a watershed event for crisis response and management, and the range of effects remains relevant in 2004. Not only information systems professionals, but also leaders and professionals in every application area saw computer systems as subsystems of their areas of responsibility and accountability. The acknowledged dependence of government, healthcare, utilities, transportation, services, and communications on reliable information systems widened the circle of stakeholders for crisis prevention, response, and management. Emergency preparedness and broad systems approaches to disaster and contingency planning were enhanced by the ubiquitous multi-year Y2K effort. The author emphasizes the investments, learning, leadership, and commitment in information systems control that occurred as part of the prevention stage of crisis management as a result of Y2K. The simultaneity, high stakes, and ubiquity of the millennium crisis permanently altered the circle of players with vested interests in and responsibility for information systems control. From government agencies to households, users realized that the scope of information systems design and reliability must extend beyond computer engineers and information systems professionals to ensure the general good. © Proceedings ISCRAM 2004. |
Address |
Information Systems and Operations Management, Fairfield University, Fairfield, CT 06430, United States |
Corporate Author |
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Thesis |
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Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
|
Track |
Emergency Response Stakeholders and Cooperation |
Expedition |
|
Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
|
Approved |
no |
Call Number |
|
Serial |
92 |
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Author |
Anne-Francoise Rutkowski; Willem Van Groenendaal; Bartel A. Van De Walle; Jan Pol |
Title |
Decision support technology to support risk analysis and disaster recovery plan formulation: Towards IT and business continuity |
Type |
Conference Article |
Year |
2004 |
Publication |
Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management |
Abbreviated Journal |
ISCRAM 2004 |
Volume |
|
Issue |
|
Pages |
127-132 |
Keywords |
Decision support systems; Disasters; Groupware; Information management; Information systems; Mobile telecommunication systems; Risk analysis; Business continuity; Business continuity plans; Disaster recovery plan; Economic decision model; Group support systems; Multi-national companies; Quantitative classifications; Recovery planning; Recovery |
Abstract |
The paper presents a four-phase action research project that was (and still is) conducted at the department of Information Management Customer Support and Operations (IM\CS&O) of a large multi-national company. The department is in charge of ICT-service continuity and has to produce ICT recovery plans that are integrated with the organization's overall Business Continuity plan. Interviews, Group Support System (GSS) technologies as well as a risk survey have been used to gather information and identify risks and threats. A systematic quantitative classification, measuring the impact of loss of ICT services on the company's business processes in terms of cost and risk will allow in the near future to utilize an economic decision model to prioritize the core activities of training and implementation of a recovery disaster plan. The research has made clear to the involved protagonists the necessity to share information, to develop awareness, and to formulate a shared recovery disaster plan to ensure ICT/business continuity and/or recovery when ICT disruptions occurs. © Proceedings ISCRAM 2004. |
Address |
Department of Information Systems and Management, Tilburg University, Tilburg, Netherlands; Philips Medical Systems, Best, Netherlands |
Corporate Author |
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Thesis |
|
Publisher |
Royal Flemish Academy of Belgium |
Place of Publication |
Brussels |
Editor |
B. Van de Walle, B. Carle |
Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
|
ISSN |
2411-3387 |
ISBN |
9076971080 |
Medium |
|
Track |
Emergency Response Stakeholders and Cooperation |
Expedition |
|
Conference |
1st International ISCRAM Conference on Information Systems for Crisis Response and Management |
Notes |
|
Approved |
no |
Call Number |
|
Serial |
197 |
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