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	Author	Zeno Franco; José J. González; José H. Canós
	Title	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management			Type	Conference Volume
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages	1447
	Keywords
	Abstract	The theme of ISCRAM 2019 is Towards individual-centric emergency management systems. This edition wishes to highlight the particular needs of the individual stakeholder in Crisis and Emergency Management and to stimulate discussions that enable the design of individual-centric crisis and emergency management systems.
	Address
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	Proceeding	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	2201
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	Author	Erion Elmasllari
	Title	Design and development methods for improving acceptance of IT among emergency responders			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	Acceptance of ICT, Methodology, User Centered Design, UCD
	Abstract	Various sources report a low adoption of IT-based tools in emergency response, as well as a negative attitude of responders to such tools. The responders? needs, simply put, are not met by the IT-based tools offered to them. Observing this situation through a user-centered design lens, we note that such problems typically stem from insufficient or erroneous context analysis. The deficiencies become even more pronounced when considering that emergency response represents a complex, adaptive socio-technical system. We also note that the appropriate methodology for designing ER systems is rarely discussed in literature and in research papers. To fill that void, the present paper discusses a minimal set of techniques that, both in our experience and according to state of the art practice, can guide developers towards positively-accepted IT systems for emergency response.
	Address	Fraunhofer FIT, Germany
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T15- Open Track	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number				Serial	1851
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	Author	Martin Hilljegerdes; Ellen-Wien Augustijn-Beckers
	Title	Evaluating the effects of consecutive hurricane hits on evacuation patterns in Dominica			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	Agent-based modelling, evacuation simulation, multi-event scenario, NetLogo, OpenStreetMap
	Abstract	The Caribbean island of Dominica is at constant risk of being hit by tropical storms during the hurricane season. Therefore, Dominica and areas in similar situations need to raise their resilience to natural hazards. The potential consequences of climate change intensify this risk. After a hurricane hit, repair of damage to buildings and infrastructure can take several months. As hurricane frequency is increasing and time between hurricanes fluctuates, modeling sequences of hurricane events can help to determine different evacuation strategies. This paper introduces an agent-based model, simulating two hurricane events in one season. The prototype simulates the movement of evacuees over a road network and damage to buildings and infrastructure. Initial results show marked differences between road movements of evacuees during a second evacuation. Although shifts in the average shelter occupation are small (up to 2%) for our case study, this can indicate that adjustments to shelter capacities are necessary.
	Address	GIScience Research Group, Institute of Geography, Heidelberg University, Germany;Department of Geo-Information Processing, Faculty of Geo-Information Science and Earth Observation,University of Twente, the Netherlands
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T6- Geospatial Technologies and Geographic Information Science for Crisis Management (GIS)	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number				Serial	1954
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	Author	Sebastian Lindner; Stefan Sackmann; Hans Betke
	Title	Simulating Spontaneous Volunteers: A System Entity Structure for Defining Disaster Scenarios			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	Agent-based Simulation, Spontaneous Volunteers, Spontaneous Volunteer Coordination Scenario Definition Language (SVCDSL), System Entity Structure (SES), Disaster Scenario
	Abstract	Fast and easy communication, e.g. via Twitter or Facebook, encourages self-coordination between spontaneous volunteers in disasters. Unfortunately, this is more and more challenging official disaster management. The need for the directed coordination of spontaneous volunteers triggered researchers to develop effective coordination approaches. However, evaluating and comparing such approaches as well as their exercising are lacking a standardized way to describe repeatable disaster scenarios, e.g. for simulations. Therefore, we present a novel System Entity Structure (SES) for describing disaster scenarios considering the disaster environment, communication infrastructure, disaster management, and population of spontaneous volunteers. The SES is discussed as a promising scheme for including spontaneous volunteers in disaster scenarios on a general level. Its applicability is demonstrated by a Pruned Entity Structure derived from a real disaster scenario. Based on the results, we give an outlook on our subsequent research, the XML-based Spontaneous Volunteer Coordination Scenario Definition Language (SVCSDL).
	Address	Martin Luther University Halle-Wittenberg, Germany
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T7- Planning, Foresight and Risk Analysis	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number				Serial	1885
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	Author	Esteban Bopp; Johnny Douvinet; Damien Serre
	Title	Sorting the good from the bad smartphone application to alert residents in case of disasters – Experiments in France			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	Alert, Smartphone application, Major risks
	Abstract	The number of smartphone applications to alert and inform the population in a risk situation in France is too large and these solutions are still unknow by the population. This study proposes an evaluation protocol based on various indicators, which take into account the capacity of the applications to send a targeted alert, their attractiveness, the ability of individuals to emit information and number of hazards considered. The results obtained on 50 applications deployed in France show that very few of them meet the objectives of the alert, in the sense defined by civil security, because of a single-risk approach, a unique sense of communication, and the low acceptance of these solutions by citizens.
	Address	UMR ESPACE 7300 CNRS, Département de Géographie, Université d'Avignon;Ecosystèmes Insulaires Océaniens, UMR 241, Université de la Polynésie Française
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T6- Geospatial Technologies and Geographic Information Science for Crisis Management (GIS)	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number				Serial	1880
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	Author	Samer Cheade; Nada Matta; Jean-Baptiste Pothin; Remi Cogranne
	Title	Situation Representation and Awareness for Rescue Operations			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	Application ontology, Common situation representation, Rescue of people, Situation awareness
	Abstract	During rescue operations, being aware of the situation is very critical for rescuers and decision-makers to reduce the impacts. This work aims to support situation awareness amongst actors participating in rescue operations by adopting an ontology-based approach. An application ontology is proposed based on existing related ontologies and operational expertise collection. It will help to ensure common situation representation and understanding between different actors. After that, a knowledge-based system will be developed and integrated in actors? environment to support decision-making. Our preliminary results are shown in this paper.
	Address	University of Technology of Troyes, France;DataHertz, France
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T10- Knowledge, Semantics and AI for RISK and CRISIS management	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number				Serial	1856
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	Author	Jun Sasaki; Taeko Maejima; Shuang Li; Yusuke Sato; Minoru Hiyama
	Title	Life-Area Broadcasting System (LABS) for Usual and Emergency Cases by Using Easy Contents Management System and New Speaker Devices			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	Broadcasting, Artificial Voice, Emergency Information, Community Construction, Universal Design
	Abstract	The �community� has played an important role in enhancing the regional disaster management capabilities in Japan. This paper proposes a Life-Area Broadcasting System (LABS) for usual and emergency cases. In order to realize very simple and easy management of LABS, we developed the Easy Contents Management System (ECMS). By this system, people can obtain life-area information related to their life support, small events and accident news occurring at their living area not only in emergency cases but also in normal cases by voice, images and text. Further, we developed some new Speaker Devices for unfamiliar users of ICT devices such as elderly users. Those users can receive the service of LABS as like as a television or a radio broadcast terminal anytime and every day. In this paper, we describe the concept of LABS and introduces the developed new systems and devices.
	Address	Iwate Preefctural University, Japan;Sato Watch Ltc.;Holonic Systems Ltc.
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T9- Universal Design of ICT in Emergency Management	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number				Serial	1913
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	Author	Patricia Quiroz-Palma; Ma Carmen Penadés; Ana-Gabriela Núñez
	Title	Towards a Capability Model for Emergency Training Improvement			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	Capability Model, Training, Emergency Management, Stakeholders, QuEP
	Abstract	Giving adequate attention to training personnel within an organization to perform an activity of any kind determines its success or failure. Training in emergency management is a key point and the participants must have adequate preparation for each activity they carry out. The different activities in each emergency management phase generate the appropriate training according to the role performed by stakeholders. The training is provided through techniques and IT support tools that consolidate the knowledge imparted by the trainer. This paper describes the initial steps in creating a capability model to support the training of stakeholders and ensure the effectiveness of the response teams, as well as the appropriate actions of workers and citizens in an emergency. Knowledge is consolidated through training, evaluation and feedback from practice. The proposed model is being integrated in the QuEP framework to guide organizations in assessing and improving the management of their emergency plans.
	Address	Universitat Politécnica de Valencia, Spain;Universidad Laica Eloy Alfaro de Manabi, Manta-Ecuador
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T7- Planning, Foresight and Risk Analysis	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number				Serial	1945
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	Author	Sandra König; Stefan Schauer
	Title	Cascading Threats in Critical Infrastructures with Control Systems			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	Cascading failures, industrial control systems, critical infrastructures, hybrid situational awareness
	Abstract	Critical infrastructures (CIs) increase in complexity due to numerous dependencies on other CIs but also due to the ongoing digitalization in the industry sector. This yields an increased risk of failure of a single CI as the overall systems gets very fragile and sensitive to errors Failure of a single component may affect large parts of an infrastructure due to cascading effects. One way to support functionality of a CI is the use of Industrial Control Systems (ICS) that allow monitoring remote sites and controlling processes. However, this is an additional source for threats as recent cyber-attacks have shown. Further, the additional information for such cyber systems is often not efficiently combined with existing information on the physical infrastructure. We here propose a method to combine these two sources of information in order to estimate the impact of a security incident on CIs, taking into account cascading effects of threats. An implementation of the model allows simulation of the dynamics inside a CI and yields a record of the status of each asset of the CI. The way the assets change their states illustrates the consequences of an incident on the entire CI. Visualization of the results provides an overview on the situation of the entire CI at a certain point of time and a sequence of such visualization over an entire period of time illustrates the changes over time. The results from this analysis may be used to support security officers in analyzing the current (hybrid) state of their CI in case of an incident and thus increase the hybrid situational awareness.
	Address	Austrian Institute of Technology, Austria
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T14 - Protecting Critical Infrastructures in Crisis Situations	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number				Serial	1932
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	Author	Basanta Chaulagain; Aman Shakya; Bhuwan Bhatt; Dip Kiran Pradhan Newar; Sanjeeb Prasad Panday; Rom Kant Pandey
	Title	Casualty Information Extraction and Analysis from News			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	casualty, information extraction, news articles, casualty data visualization
	Abstract	During unforeseen situations of crisis such as disasters and accidents we usually have to rely on local news reports for the latest updates on casualties. The information in such feeds is in unstructured text format, however, structured data is required for analysis and visualization. This paper presents a system for automatic extraction and visualization of casualty information from news articles. A prototype online system has been implemented and tested with local news feed of road accidents. The system extracts information regarding number of deaths, injuries, date, location, and vehicles involved using techniques like Named Entity Recognition, Semantic Role Labeling and Regular expressions. The entities were manually annotated and compared with the results obtained from the system. Initial results are promising with good accuracy overall. Moreover, the system maintains an online database of casualties and provides information visualization and filtering interfaces for analysis.
	Address	Dept. of Electronics and Computer Engineering, Pulchowk Campus, Institute of Engineering, Tribhuvan University, Nepal
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T10- Knowledge, Semantics and AI for RISK and CRISIS management	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number				Serial	1923
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	Author	Lixiong Chen; Monika Buscher; Yang Hu
	Title	On Liquid Ground: Contesting the facts around Shouguang Flood on Weibo			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	Chinese social media, fact contestation, transparency, authenticity, trust
	Abstract	As one of the most well-known social media platforms in China, Weibo provides an online public sphere. During the 2018 Shouguang flood, many people who were affected converged on the platform to discuss the disaster. The government ? the highest emergency management authority ? was accused of using censorship and other measures to suppress the coverage of the disaster. Based on an analysis of 34 qualitative interviews with Weibo users, of which nine directly address the Shouguang floods, this paper examines how three major actors contested facts and responsibilities during the disaster. Focusing on the state-censored, market-moderated social media context in China, our ongoing study provides new insights into a universal challenge of managing diverging interpretations and expectations in risk communication. We show that the establishing and framing of facts is inherently ethical and political. Time, time-space compression, liability and scales of risk responsibility emerge as critical points of friction. We draw on theories of risk governance, public discourse, computer supported collaborative work, and media studies for analysis and to articulate avenues for design.
	Address	Lancaster University, United Kingdom
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T3- Ethical, Legal and Social Issues	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number				Serial	1979
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	Author	Robin Batard; Aurélie Montarnal; Frédérick Benaben; Caroline Rizza; Christophe Prieur; Andrea Tapia
	Title	Integrating citizen initiatives in a technological platform for collaborative crisis management			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	Citizens, Volunteers, Integration, IT Solution
	Abstract	Although they can make a significant contribution to crisis response and management, citizens tend to be underestimated and under-integrated by official crisis responders. There is a necessity to take citizen contribution into crisis management tools, both for the information they can provide (information-focused volunteers) and the actions they can carry out (action-focused volunteers). Therefore, professionals need to be aware of the diverse ways citizens can help them to manage a critical situation: obviously by improving the situational awareness, but also by spontaneously performing tasks to meet specific needs on the ground. After presenting the RIO-Suite software, a crisis management tool based on collaboration of stakeholders, this paper suggests ideas about how to make the most of action-focused volunteers to improve the orchestration of the crisis response. Given a volunteer action, four possible decision types are identified: Ignore, Stop, Consider and Support, and their consequences on 1) the crisis response and 2) the collaboration process are presented.
	Address	Telecom ParisTech;IMT Mines Albi;The Pennsylvania State University
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T15- Open Track	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number				Serial	1993
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	Author	Robin Batard; Caroline Rizza; Aurélie Montarnal; Frédérick Bénaben; Christophe Prieur
	Title	Taxonomy of post-impact volunteerism types to improve citizen integration into crisis response			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	Citizens, Volunteers, Taxonomy, Social Media, Citizen Integration
	Abstract	Information and Communication Technologies (ICT), and particularly Social Media, drastically changed communication channels and organization during a crisis response. In this context, new forms of citizen initiatives appear, contributing to situational awareness, providing new profiles of stakeholders and broadening the scope of volunteerism in disaster situations. Thus, given the increasing need to understand and take citizen initiatives into account, this article provides a taxonomy of volunteerism types in crisis contexts, based on a literature review on the subject. Mapped on two main dimensions: the status (who they are) and the focus (what they are doing), multiple types of volunteers are presented on this taxonomy. Then, the article deals with possible use of this taxonomy towards integration of citizen initiatives into the crisis response.
	Address	Telecom ParisTech;IMT Mines Albi
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T11- Community Engagement & Healthcare Systems	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number				Serial	1968
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	Author	Bjørn Erik Munkvold; Jaziar Radianti; Jan Ketil Rød; Tomasz Opach; Mikael Snaprud; Sofie Pilemalm; Deborah Bunker
	Title	Sharing Incident and Threat Information for Common Situational Understanding			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	Common operational picture, situational awareness, collaboration support, geographic information systems, terminology harmonisation
	Abstract	This paper presents the INSITU research project initiated to provide a systematic approach for effective sharing, integration and use of information from different sources, to establish a common operational picture (COP) and shared situational understanding among multiple actors in emergency response. The solution developed will provide an interactive map display, integrating harmonisation of terminology and collaboration support for information sharing and synthesis. The enhanced COP will also support evaluation and learning from exercises and incidents. The project involves close collaboration with emergency management stakeholders in Norway, for requirements analysis, participatory design, and validation of project deliverables. The research will improve information sharing and decision support in emergency operations centres, which will contribute to improve societal resilience through more effective response capability.
	Address	CIEM, University of Agder;Norwegian University of Science and Technology;Tingtun AS;CARER, Linköping University;University of Sydney
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T15- Open Track	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number				Serial	1994
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	Author	Peter Berggren; Molly Lundberg; Joeri van Laere; Björn J E Johansson
	Title	Community resilience towards disruptions in the payment system			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	Community resilience, customer perspective, payment system, crisis management
	Abstract	This paper presents a study where nine Swedish citizens were interviewed about their concerns and expectations, from a customer perspective, in relation to a 10 day disruption in the payment system. The purpose of the study was to understand the customer?s perspective in order to provide input to the development of a simulation environment. This simulation environment aims at allowing different stakeholders to experience how a disruption in the payment system affects the local community and thereby create understanding of how resilience is built and affected. The research questions were: What do customers expect to get access to? When? What are customers prepared for? How does this differ among different customer groups? The results indicate some understanding of how such a crisis affects the local community and what the informants expects to happen. The respondents represented a diversity of socio-economic backgrounds from rural and urban parts of the municipality.
	Address	Linköping University, Sweden;Skövde University
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T11- Community Engagement & Healthcare Systems	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number				Serial	1937
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	Author	Abbas Ganji; Negin Alimohammadi; Scott Miles
	Title	Challenges in Community Resilience Planning and Opportunities with Simulation Modeling			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	Community resilience; human-centered design; interface design; simulation modeling; recovery planning
	Abstract	The importance of community resilience has become increasingly recognized in emergency management and post-disaster community well-being. To this end, three seismic resilience planning initiatives have been conducted in the U.S. in the last decade to envision the current state of community resilience. Experts who participated in these initiatives confronted challenges that must be addressed for future planning initiatives. We interviewed eighteen participants to learn about the community resilience planning process, its characteristics, and challenges. Conducting qualitative content analysis, we identify six main challenges to community resilience planning: complex network systems; interdependencies among built environment systems; inter-organizational collaboration; connections between the built environment and social systems; communications between built environment and social institutions? experts; and communication among decision-makers, social stakeholders, and community members. To overcome the identified challenges, we discuss the capability of human-centered simulation modeling as a combination of simulation modeling and human-centered design to facilitate community resilience planning.
	Address	University of Washington, United States of America
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T7- Planning, Foresight and Risk Analysis	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number				Serial	1873
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	Author	Amanda Langer; Marc-André Kaufhold; Elena Maria Runft; Christian Reuter; Margarita Grinko; Volkmar Pipek
	Title	Counter Narratives in Social Media: An Empirical Study on Combat and Prevention of Terrorism			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	Counter Narratives, Online Campaign, Social Media, Terrorism, Radicalisation
	Abstract	With the increase of terrorist attacks and spreading extremism worldwide, countermeasures advance as well. Often social media is used for recruitment and radicalization of susceptible target groups. Counter narratives are trying to disclose the illusion created by radical and extremist groups through a purposive and educational counter statement, and to initiate a rethinking in the affected individuals via thought-provoking impulses and advice. This exploratory study investigates counter narrative campaigns with regard to their fight and prevention against terrorism in social media. Posts with strong emotions and a personal reference to affected individuals achieved the highest impact and most reactions from the target group. Furthermore, our results illustrate that the impact of a counter narrative campaign cannot be measured solely according to the reaction rate to their postings and that further analysis steps are therefore necessary for the final evaluation of the campaigns.
	Address	University of Siegen, Institute for Information Systems, Germany;Technische Universität Darmstadt, Science and Technology for Peace and Security (PEASEC), Germany
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T8- Social Media in Crises and Conflicts	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number				Serial	1861
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	Author	Daniel Auferbauer; Roman Ganhör; Hilda Tellioglu
	Title	Opportunistic Affiliation in Spontaneous Volunteer Management			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	Crisis and disaster management, spontaneous volunteers, command and control, volunteer management
	Abstract	Spontaneous volunteers influence crisis and disaster relief efforts as both an effective aid and a stressing factor for emergency organisations. Managing the negative impacts of spontaneous volunteering has thus become part of command and control deliberations. In this paper, we take a closer look at integrating spontaneous volunteers into the formal response system to mitigate negative impacts. Working with participants from formal response organisations, we gathered qualitative data regarding the management of spontaneous volunteers during the European migration crisis in 2015. Through thematic analysis, we extracted topics to systematically describe the interaction between emergency organisations and spontaneous volunteers. As implication thereof, we propose how computer supported systems can be applied to better manage spontaneous volunteers. In our discussion, we focus on the registration process and ad hoc verification of spontaneous volunteers to better integrate them in the formal response process.
	Address	AIT Austrian Institute of Technology;TU Wien
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T2- Command and control studies	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number				Serial	1866
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	Author	Kathrin Eismann; Melanie Reuter-Oppermann; Kai Fischbach
	Title	Towards Social Media Decision Support for Joined EMS and Crisis Logistics			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	Crisis Logistics, EMS Logistics, Social Media, Decision-Making
	Abstract	In this paper, we investigate how social media can be utilised to support the integration of emergency medical services (EMS) and crisis management activities. We explore the literature both on social media in crisis management and on EMS logistics to elaborate on their potential to support EMS logistics planning based on the experiences from crisis management. We then discuss how social media data can be used for tactical and strategic decision-making using location data to improve demand forecasting and planning for both routine emergencies and crises.
	Address	University of Bamberg, Germany;Karlsruhe Institute of Technology, Germany
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T4- Logistics and Supply-Chain Management in Crisis Response	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number				Serial	1935
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	Author	Prithviraj Dasgupta; Deepak Khazanchi
	Title	A Unified Approach Integrating Human Shared Mental Models with Intelligent Autonomous Team Formation for Crisis Management			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	Crisis management team, intelligent autonomous system, coalition formation, shared mental model
	Abstract	Autonomous systems are being exceedingly used to assist humans in various crisis responses scenarios such as earthquakes and nuclear disasters. Because they operate in highly unstructured and uncertain environments, failures are an inherent part of such autonomous systems, and, techniques for making these systems robust to failures arising from computer hardware, software or communication malfunctions are already integrated into their design. However, an important aspect while designing such systems is often times overlooked: how to better coordinate and communicate across distributed, possibly diverse human teams who are working in cooperation with autonomous systems into the design of the autonomous system itself. Unfortunately, this results in limited adoption of autonomous systems in real-life crisis scenarios. In this working paper, we describe ongoing work that attempts to address this deficit by integrating research on shared mental models between humans with techniques for autonomous agent team formation in the context of search and rescue scenarios.
	Address	University of Nebraska Omaha, United States of America;Center for Integrated Emergency management (CIEM), University of Agder, Norway
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T10- Knowledge, Semantics and AI for RISK and CRISIS management	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number				Serial	1929
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	Author	Flavio Dusse; Renato Novais; Manoel Mendonça
	Title	Understanding the Main Themes Towards a Visual Analytics Based Model for Crisis Management Decision-Making			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	Crisis Management, Decision-Making, Visual Analytics, Computational Model.
	Abstract	Crisis Management (CM) refers to the ability to deal with crisis tasks in different phases and iterations. People working in a crisis are generally under stress to make the right decision at the right time. They have to process large amounts of data and to assimilate the received information in an intuitive and visual way. Visual Analytics (VA) is potentially useful to analyze and understand the huge amount of data in several areas including in a crisis. We designed a survey protocol to understand which themes influence visualizations to support CM. In previous work, we carried out systematic mapping studies, analysis of official documents, ethnographic studies, questionnaires during the large events held in Brazil in recent years. In this work, we interviewed eight CM specialists. We analyzed this data qualitatively with the coding technique. Then we evaluated the coding results with the focus group technique. With the results, we identified the relationships between the visual needs and other main themes of influence for CM. This thematic synthesis enabled us to build a draft model based on VA. We hope that, after future cycles of validations and improvements, the agencies that manage crises might use this model as a reference in their activities of knowledge production and decision-making.
	Address	UFBA, Brazil;IFBA, Brazil
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T1- Analytical Modeling and Simulation	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number				Serial	1878
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	Author	Hoang Nam Ho; Mourad Rabah; Ronan Champagnat; Frédéric Bretrand
	Title	Towards an Automatic Assistance in Crisis Resolution with Process Mining			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	Crisis management, traces, response plan, clustering, process mining.
	Abstract	To deal with a crisis situation, experts must undertake a chain of activities, called process, to minimize crisis consequences. To assist the expert in making decision in crisis resolutions, authors propose a method aiming at discovering crisis response processes. This method is based on a two-step strategy: the first step classifies the system?s traces, representing stakeholders? past actions, into different sets, where each one represents a set of response processes according to a specific context; the second step uses process mining algorithm to discover the corresponding response plan process model based on the obtained chain of activities for each previously classified context. These response plans will be a referenced aid for experts while making crisis resolution, according to each context. The proposed approach is illustrated on the traces issued from the crisis caused by the 2010 Xynthia storm in France.
	Address	Université de La Rochelle / L3i, France;Kereon intelligence, France
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T7- Planning, Foresight and Risk Analysis	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number				Serial	1947
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	Author	Paige Maas; Shankar Iyer; Andreas Gros; Wonhee Park; Laura McGorman; Chaya Nayak; P. Alex Dow
	Title	Facebook Disaster Maps: Aggregate Insights for Crisis Response & Recovery			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	crisis mapping, crisis informatics, GIS, social media
	Abstract	After a natural disaster or other crisis, humanitarian organizations need to know where affected people are located and what resources they need. While this information is difficult to capture quickly through conventional methods, aggregate usage patterns of social media apps like Facebook can help fill these information gaps. In this paper, we describe the data and methodology that power Facebook Disaster Maps. These maps utilize information about Facebook usage in areas impacted by natural hazards, producing aggregate pictures of how the population is affected by and responding to the hazard. The maps include insights into evacuations, cell network connectivity, access to electricity, and long-term displacement. In addition to descriptions and examples of each map type, we describe the source data used to generate the maps, and efforts taken to ensure the security and privacy of Facebook users. We also describe limitations of the current methodologies and opportunities for improvement.
	Address	Facebook, United States of America
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T8- Social Media in Crises and Conflicts	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number	ISCRAM @ idladmin @			Serial	1912
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	Author	Sammy Abdelghani Teffali; Nada Mattta; Eric Chatelet
	Title	Generating Crisis Situation by Using Ontology and Fuzzy Theory			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	Crisis, Fuzzy Theory, Ontology, Stress.
	Abstract	A crisis is a complex situation, difficult to manage by the actors. Some of them are under stress it is difficult to deal with problems when consequences cannot be predict. The human conditions (concerning familial and life) and, the influence of the environment related to politics, economic, and media pushe the actors to lose control of the crisis situation. The question we face in this paper is: ?is it possible to use the fuzzy theory for predicting the stress impact in crisis?? Our main hypothesis to represent experience feedback in a situation prediction in order to show negative consequences and correctness actions is taken account. Fuzzy theory concept is used in prediction in order to generate several situations.
	Address	University of technology of troyes, France
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T10- Knowledge, Semantics and AI for RISK and CRISIS management	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number				Serial	1852
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	Author	Olawunmi George; Rizwana Rizia; MD Fitrat Hossain; Nadiyah Johnson; Carla Echeveste; Jose Lizarraga Mazaba; Katinka Hooyer; Zeno Franco; Mark Flower; Praveen Madiraju; Lisa Rein
	Title	Visualizing Early Warning Signs of Behavioral Crisis in Military Veterans: Empowering Peer Decision Support			Type	Conference Article
	Year	2019	Publication	Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management	Abbreviated Journal	Iscram 2019
	Volume		Issue		Pages
	Keywords	crisis, mental health, visualization, veterans, clinical decision
	Abstract	Several attempts have been made at creating mobile solutions for patients with mental disorders. A preemptive approach would definitely outdo a reactive one. This project seeks to ensure better crisis detection, by assigning patients (veterans) to caregivers (mentors). This is called the mentor-mentee approach. Enhanced with the use of mobile technology, veterans can stay connected in their daily lives to mentors, who have gone through the same traumatic experiences and have overcome them. A mobile application for communication between veterans and their mentors has been developed, which helps mentors get constant feedback from their mentees about their state of well-being. However, being able to make good deductions from the data given as feedback is of great importance. Under-represent ing or over-representing the data could be dangerously misleading. This paper presents the design process in this project and the key things to note when designing a data visualization for timely crisis detection and decision-making.
	Address	Marquette University;Medical College of Wisconsin;Dryhootch of America
	Corporate Author				Thesis
	Publisher	Iscram	Place of Publication	Valencia, Spain	Editor	Franco, Z.; González, J.J.; Canós, J.H.
	Language	English	Summary Language	English	Original Title
	Series Editor		Series Title		Abbreviated Series Title
	Series Volume		Series Issue		Edition
	ISSN	2411-3387	ISBN	978-84-09-10498-7	Medium
	Track	T11- Community Engagement & Healthcare Systems	Expedition		Conference	16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
	Notes				Approved	no
	Call Number				Serial	1948
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