Bjørn Erik Munkvold, Jaziar Radianti, Jan Ketil Rød, Tomasz Opach, Mikael Snaprud, Sofie Pilemalm, et al. (2019). Sharing Incident and Threat Information for Common Situational Understanding. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: This paper presents the INSITU research project initiated to provide a systematic approach for effective sharing, integration and use of information from different sources, to establish a common operational picture (COP) and shared situational understanding among multiple actors in emergency response. The solution developed will provide an interactive map display, integrating harmonisation of terminology and collaboration support for information sharing and synthesis. The enhanced COP will also support evaluation and learning from exercises and incidents. The project involves close collaboration with emergency management stakeholders in Norway, for requirements analysis, participatory design, and validation of project deliverables. The research will improve information sharing and decision support in emergency operations centres, which will contribute to improve societal resilience through more effective response capability.
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Erion Elmasllari. (2019). Design and development methods for improving acceptance of IT among emergency responders. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: Various sources report a low adoption of IT-based tools in emergency response, as well as a negative attitude of
responders to such tools. The responders? needs, simply put, are not met by the IT-based tools offered to them.
Observing this situation through a user-centered design lens, we note that such problems typically stem from
insufficient or erroneous context analysis. The deficiencies become even more pronounced when considering that
emergency response represents a complex, adaptive socio-technical system. We also note that the appropriate
methodology for designing ER systems is rarely discussed in literature and in research papers. To fill that void, the
present paper discusses a minimal set of techniques that, both in our experience and according to state of the art
practice, can guide developers towards positively-accepted IT systems for emergency response.
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Jo Erskine Hannay, & Yelte Kikke. (2019). Structured crisis training with mixed reality simulations. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: We argue that current technology for crisis training does not explicitly cater well enough for managing training
objectives and skill building metrics throughout the lifespan of training. We suggest how successful crisis training
may be enabled by interoperating next-generation exercise management tools with mixed-reality simulations. We
propose an architecture consisting of (1) a front-end in which training objectives, essential skills, corresponding
events and metrics can be declared, (2) a back-end consisting of simulations that implement the events and metrics
and (3) a middleware which transfers information between the front-end and back-end to enable semi-automatic
composition of the simulations and performance analysis. The purpose of this architecture is to facilitate learning
through the principles of deliberate practice. We indicate where emerging technologies are necessary to achieve this.
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Katelynn Amaris Kapalo, Pamela Wisniewski, & Joseph J. LaViola Jr. (2019). First In, Left Out : Current Technological Limitations from the Perspective of Fire Engine Companies. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: The cognitive demands and skills required of a fire engine company when assessing the scene of an incident and
the systems they use to manage this information are a matter of life or death. We conducted a case study with an
entire fire battalion in Florida (35 firefighters at varying levels of command) to assess their routine technology
needs. Using a cognitive work analysis approach, we found that the firefighters in our study relied on mission
critical systems that often failed, as well as disparate secondary systems that lacked integration. Capability gaps
and inaccessible data also increased the likelihood of errors, creating frustration in the systems that both helped
and hindered these firefighters in their daily job tasks. We describe what firefighters need from technology in its
present state and we outline usability issues for technology designers and practitioners to leverage in the design
of future systems.
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Kathleen Ann Moore. (2019). Dark Web, Black Markets: The Utility of Dark in Disaster Recovery Research. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: Black markets that develop after disaster events have potential to disrupt recovery efforts, and the Dark Web is the perfect facilitator of these markets. Lack of knowledge about the Dark Web: how to access it, how to safely, efficiently navigate the space, and prevailing myths about its dangers likely lead to this deficiency of research. To date, this area is a critically unexplored area of the Internet in the crisis research literature. This work examines this area of the Internet for utility and insight relevant to crisis managers. A pilot study on Puerto Rico in the months following Hurricane Maria reveals possible indicators of the development of black markets for prescription drugs, food, and water, which can impact long-term recovery and reconstruction efforts when these items are diverted from legal supply chains. As more people adopt this hidden part of the Internet, researchers and managers must do more to pay attention to activities that occur in this space.
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Kevin Wesendrup, Nicola Rupp, Adam Widera, & Bernd Hellingrath. (2019). Challenges and Trends of Data Management for Firefighting in Germany and the Netherlands. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: For successful firefighting, information is key. In this work, a general overview of the current challenges and
trends of data management for firefighting in Germany and the Netherlands are examined. This was accomplished
by conducting a literature review to find out the current state-of-the-art in research. The results of the literature
review are then compared with expert sentiments and gaps between research and practice are revealed. Through
the review, six challenge categories are identified: cartographic data harmonization, IS standardization,
information gathering from unstructured data, canonical bodies of knowledge, and data-driven firefighting
support. The challenges and trends are discussed in the context of Germany and the Netherlands and significant
differences are presented. Lastly, the gaps between research and practice are thoroughly analyzed and potentials
for future work revealed.
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Rajius Idzalika, Yulistina Riyadi, Imaduddin Amin, George Hodge, & Jong Gun Lee. (2019). Understanding Aggregate Human Behaviour Changes in Response to a Natural Disaster in Vanuatu via Mobile Network Data Analysis. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: This paper presents a use case of mobile network data as a new source of insight for humanitarian action. Based on analysis covering the Republic of Vanuatu, we identify aggregate behavioral patterns indicating short term and medium term behavior changes as a result of a tropical cyclone, which could contribute to our understanding of the resilience of communities to natural hazards. We also find interesting behavioral insights on how the human movement network is impacted by a cyclone. Due to the detail and tractability of the data set, insights on preparation, displacement, damage and resilience could enable more agile and adaptive responses by public institutions and other actors to humanitarian emergencies. Considering the array of natural hazards that the South Pacific region faces on an annual basis, this use case contributes more evidence in favor of using anonymized mobile network data to inform humanitarian action.
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Robin Batard, Aurélie Montarnal, Frédérick Benaben, Caroline Rizza, Christophe Prieur, & Andrea Tapia. (2019). Integrating citizen initiatives in a technological platform for collaborative crisis management. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: Although they can make a significant contribution to crisis response and management, citizens tend to be underestimated and under-integrated by official crisis responders. There is a necessity to take citizen contribution into crisis management tools, both for the information they can provide (information-focused volunteers) and the actions they can carry out (action-focused volunteers). Therefore, professionals need to be aware of the diverse ways citizens can help them to manage a critical situation: obviously by improving the situational awareness, but also by spontaneously performing tasks to meet specific needs on the ground.
After presenting the RIO-Suite software, a crisis management tool based on collaboration of stakeholders, this paper suggests ideas about how to make the most of action-focused volunteers to improve the orchestration of the crisis response. Given a volunteer action, four possible decision types are identified: Ignore, Stop, Consider and Support, and their consequences on 1) the crisis response and 2) the collaboration process are presented.
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Xiaodan Yu, & Deepak Khazanchi. (2019). The Influence of Swift Trust on Virtual Team's Sensemaking in Crisis: A Research Model. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: Virtual teams are an important form of collaboration, especially in the context of transboundary crises. Achieving
team effectiveness through good sensemaking is key to virtual teams? success in responding to crisis. However,
there is still a lack of understanding about the relationship of this sensemaking in a virtual team during crisis to
the virtual team?s development of swift trust. Adapting from a model of sensemaking, in this paper, we propose a
research model to describe the relationships among swift trust, sensemaking and virtual team performance in the
context of virtual teams during crisis.
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