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Kathryn Toelken, Matthew W. Seeger, & Allen Batteau. (2005). Learning and renewal following threat and crisis: The experience of a computer services firm in response to Y2K and 9/11. In B. C. B. Van de Walle (Ed.), Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management (pp. 43–51). Brussels: Royal Flemish Academy of Belgium.
Abstract: This paper reports on a research project in progress. This project is an investigation of the ways in which organizations learn in response to threats and crises. Considerable scholarship in organizational learning theory, renewal, and in organizational crisis suggests that the ability of organizations to learn and reconstitute themselves is a critical capacity for successfully responding to crises and threats. These learning processes are examined within the context of a global, Fortune 100 computer services firm and its response to the Y2K threat and the 9/11 crisis.