|
Amanda Jaber, Björn Johan Erik Johansson, Linnea Bergsten, Joeri Laere van, & Peter Berggren. (2019). Evaluating the observation protocol of the Team Resilience Assessment Method for Simulation (TRAMS). In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: This work in progress paper presents an initial evaluation of the observation protocol of the Team Resilience Assessment Method for Simulation (TRAMS) conducted in a crisis response simulation project. TRAMS is designed to assess the resilience of crisis response teams. The TRAMS observation protocol uses six core resilience functions from the Systemic Resilience Model as its theoretical foundation. Three independent observers used the protocol during a pilot study and six actual simulation games. Strategies relating to three out of six core resilience functions could be identified. The observations made were distributed similarly among the observers, indicating that the components of the TRAMS protocol are stable enough to continue developing the protocol. This study describes changes made to the protocol since the original design, and describes how the strategies relating to the six core resilience functions can be identified in the simulation games.
|
|
|
Björn Johan Erik Johansson, Amanda Jaber, Joeri van Laere, & Peter Berggren. (2018). The lack of preparedness for payment disruptions in local community core businesses. In Kees Boersma, & Brian Tomaszeski (Eds.), ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management (pp. 904–913). Rochester, NY (USA): Rochester Institute of Technology.
Abstract: One of the most important infrastructures for society is the payment system. If this system malfunctions, it can lead to disruptions in other critical infrastructures. By developing resilience i.e. the ability to recover or resist different disruptions in complex dynamic systems, as well as analyzing and raising awareness about it, such events can hopefully be handled better. The purpose of this study is to gain an insight into the different sectors' ways of dealing with disturbances in the payment system. Six participants from the food, fuel and bank sectors were interviewed using semi-structured questions. The interviews were conducted and data was analyzed using a thematic analysis approach. The results indicate a low level of resilience maturity among these organizations when it comes to handle long-term disruptions in the payment systems. The results provide valuable input to the project and a better understanding of payment infrastructure resilience.
|
|
|
Björn Johan Erik Johansson, Joeri van Laere, & Peter Berggren. (2018). Evaluating Team Resilience in Simulator-Based Crisis Management Training. In Kees Boersma, & Brian Tomaszeski (Eds.), ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management (pp. 914–923). Rochester, NY (USA): Rochester Institute of Technology.
Abstract: Currently, there is a lack of assessment approaches for evaluation of resilient capabilities in simulation games. This paper presents work-in-progress to create such an instrument to be used in crisis management simulation games for the fuel, food, and finance sectors. The “Team Resilience Assessment Method for Simulation” (TRAMS) is based on the Systemic Resilience Model and departs from the assumption that resilient crisis management teams will be able to develop strategies for assuring that anticipation, monitoring, response, recovery, and learning are established and maintained in their respective organizations as well as in the crisis management team. A prototype version of the TRAMS, based on the experiences of representatives from the involved sectors and firmly related to resilience theory, is presented and discussed. The TRAMS instrument will be tested in 30 planned simulations games including participants from the fuel, food, and finance sectors.
|
|
|
Johan Nordström, & Björn Johan Erik Johansson. (2019). Supporting Inter-Organizational Learning – A Review of Post-Excercise Knowledge Sharing. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: Inter-organisational learning from exercises and response operations is crucial for improving overall response capacity for coping with cross-domain crisis events. In order to compile and disseminate experiences and acquired knowledge in the form of lessons learned, post-exercise reports are written. This paper presents a review of 17 Swedish post-exercise reports. The review was conducted with the aim to investigate whether such reports contained enough information to support inter-organisational learning, i.e. if learning goals were stated, how the event was described, method for evaluation, conclusions, and whether recommendations for change were sufficient for supporting inter-organisational learning. It was found that most reports did not support organisational development and lacked recommendations that were useful outside the own organisation or the
context of the specific exercise scrutinised. The results indicate the need for an exercise evaluation framework for inter-organisational exercises.
|
|