|Home||<< 1 >>|
Avelino F. Gomes Filho, André L. A. Sobral, Claudio A. Passos, Arce, D., Gustavo A. Bianco, Júlio C. Rodrigues, et al. (2014). C2 Center dealing with the unexpected: Resilience and brittleness during FIFA confederation cup. In and P.C. Shih. L. Plotnick M. S. P. S.R. Hiltz (Ed.), ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management (pp. 100–109). University Park, PA: The Pennsylvania State University.
Abstract: Forecast and plan response to incidents are fundamental to create a Command and Control Center (C2 Center). However, some incidents are considered chaotic and are completely understood only after happening. These unforeseen incidents pose challenges to plans of such centers and if not properly managed, may result in failures. This article describes how the Integrated C2 Center of Rio de Janeiro City (CICC-RJ) responds to violent, unexpected and improbable events, especially related to protests that took place during the 2013 FIFA Confederations Cup. It aims to describe from the resilience engineering point of view how the CICC-RJ function to cope with incidents, where the structure has proved to be resilient, where it holds brittleness, and to suggest possible actions to help the center to become more resilient to upcoming events.