Ahmed Seffah, Jean-Pierre Cahier, & Aurélien Bénel. (2011). Thinking global acting local: A human-centric pattern to designing information-intensive services for global crisis management. In E. Portela L. S. M.A. Santos (Ed.), 8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011. Lisbon: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: Information-intensive services for global crisis situations management can no longer be based on local information only. A global picture is required to be able to make informed and reliable local decisions. It takes also to know how the local decisions one country may take will affect the others. Indeed, each country, city or community needs the whole picture and the key facts in managing the situation in their local area. Therefore, we should provide a proven solution to identify, analyze and mix the relevant information to support informed local decision based on both global and local information. In this paper, we introduce a novel design pattern to face this challenge of making informed local decisions. We also provide two real life examples illustrating the needs of the design pattern.
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Amina Saoutal, Nada Matta, & Jean-Pierre Cahier. (2015). Approach to support Situational Awareness within Inter-Organizational Collaboration in Crisis Response. In L. Palen, M. Buscher, T. Comes, & A. Hughes (Eds.), ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management. Kristiansand, Norway: University of Agder (UiA).
Abstract: Regardless of the type of crisis and its complexity as well as the difference of culture, objectives and priorities of the multitude organizations involved, emergency response requires effective communication in order to achieve situational awareness within inter-organizational collaboration, make decision and achieve their own objectives. However, actors are challenged by several problems. Among them, weak interaction and information exchange, unavailability of information at the right time etc. Our contribution outlined in this paper is suggesting an approach based on an empirical study conducted in France. The objective of this approach is to mitigate inter-organizational communication problems and support situational awareness (SA) by distributing needed information at the right time.
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Nour El Mawas, & Jean-Pierre Cahier. (2013). Towards a knowledge-intensive serious game for training emergency medical services. In J. Geldermann and T. Müller S. Fortier F. F. T. Comes (Ed.), ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management (pp. 135–139). KIT; Baden-Baden: Karlsruher Institut fur Technologie.
Abstract: In the preparedness activity for disasters and emergency management, serious games can help in training medical first responders by providing emergency simulations which are always available, safer and cheaper than real-world simulations. However, serious games for training emergency medical services (EMS) must take into account the presence of different actors in crisis situation like police and firefighters and the high volume of (medical as well as non-medical) expert knowledge. The aim of our approach is not only to acquire technical skills but also to develop the capability to act, to cooperate and coordinate in non-procedurally previewed emergency situations. This paper proposes both (i) a detailed prototype of a serious game's scenario that supports instructors in the training in EMS and (ii) an adaptive infrastructure A.R.G.I.L.E (Architecture for Representations, Games, Interactions, and Learning among Experts). We illustrate our ideas on an example of a complex road accident. This work is done with the collaboration of a Hospital Emergency Department implied with us in a R&D project.
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