Abstract: The proceedings contain 140 papers. The topics discussed include: for whom the siren sounds: public perceptions of outdoor warning sirens in Northeast Alabama; design and initial validation of the raster method for telecom service availability risk assessment; using document-based databases for medical information systems in unreliable environments; integrating national tsunami early warning systems – towards ocean-wide system-of-systems networks; an agent-based approach for safety analysis of safety-critical organizations; a pragmatic approach to smart workspaces for crisis management; reducing workload by navigational support in dynamic situations; exploring the design of technological platforms for virtual communities of practices; and emergency response in rural areas – how new ways of organizing and supporting first responders can apply to crisis management.