Laura Laguna Salvadó, Matthieu Lauras, Tina Comes, & Mathieu Grenade. (2016). A Study on the Sub-Regionalization of Humanitarian Supply Chain: the IFRC Case. In A. Tapia, P. Antunes, V.A. Bañuls, K. Moore, & J. Porto (Eds.), ISCRAM 2016 Conference Proceedings ? 13th International Conference on Information Systems for Crisis Response and Management. Rio de Janeiro, Brasil: Federal University of Rio de Janeiro.
Abstract: Humanitarian Supply Chain (HSC) performance is a key factor for disaster response. In order to be more responsive, the typical humanitarian supply strategy has evolved from a centralized to a decentralized network, generally at regional level. The objective was to reduce lead-times and costs. However, after a decade of working, organizations like the Americas and Caribbean International Federation of the Red Cross and Red Crescent (IFRC) have noticed that those objectives are only partially reached and have decided to go further in the evolution by developing sub-regionalized networks. In this study, we analyse the HSC sub-regionalization process to better understand the challenges and opportunities for humanitarian organizations. Three key aspects are point out: implementation, real-time monitoring and operations? cost-efficiency. Based on these results and considering the law maturity level of humanitarian organizations in terms of Information and Decision-Support Systems, we conclude with giving concrete guidelines for designing and developing ad-hoc monitoring and orchestrating systems.
|
Laura Laguna Salvadó, Matthieu Lauras, & Tina Comes. (2018). A Sustainability Maturity Assessment Method for the Humanitarian Supply Chain. In Kees Boersma, & Brian Tomaszeski (Eds.), ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management (pp. 276–290). Rochester, NY (USA): Rochester Institute of Technology.
Abstract: The HSC is a key element for the success of HOs relief operations. Today, the HSC performance faces many challenges: (1) the increasing gap between funding and needs; (2) donors ask for more transparency and accountability; (3) the growing urgency of switching to sustainable development is gaining ground in public opinion. Consequently, to maintain a competitive position (order winner) in the near future, considering sustainability in addition to effectiveness and efficiency to measure the performance of the operations becomes fundamental. In the literature, some authors have highlighted that the lack of Decision Support Systems difficult the planning and achievement of sustainability performance objectives in humanitarian operations. Therefore, we propose a sustainability maturity assessment method to improve the sustainability of HSC operations. Using the information gathered from IFRC field research, as well as from the literature, a proof of concept is presented to demonstrate the relevance of the proposal.
|
Laura Laguna Salvadó, Matthieu Lauras, & Tina Comes. (2015). Humanitarian Value Stream Mapping: Application to the EBOLA Outbreak. In L. Palen, M. Buscher, T. Comes, & A. Hughes (Eds.), ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management. Kristiansand, Norway: University of Agder (UiA).
Abstract: Humanitarian Supply Chain Management serves as bridge between needs and aid provided. Flows of goods and information connect the field to headquarters, distribution to procurement, beneficiaries to donors. The problems of decision-making, information sharing and coordination can be studied with this special logistics focus. We present a Value Stream Mapping approach that provides a structure to analyze and understand the problems arising in practice, such as bottlenecks; waiting times; or misaligned procurement and distribution policies. We demonstrate our lean-management approach by using the ongoing Ebola Outbreak in West Africa as Case Study.
|
Laura Laguna Salvadó, Matthieu Lauras, & Tina Comes. (2017). Sustainable Performance Measurement for Humanitarian Supply Chain Operations. In eds Aurélie Montarnal Matthieu Lauras Chihab Hanachi F. B. Tina Comes (Ed.), Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management (pp. 775–783). Albi, France: Iscram.
Abstract: This paper proposes a performance measurement definition to consider sustainable development principles in the humanitarian supply chain operations (source, make, deliver). Previous research has shown the challenge for humanitarian organizations to consider the three sustainability pillars people, planet and profit in their decision-making processes. Based on field research with the International Federation of the Red Cross and Red Crescent (IFRC) and a literature review on humanitarian performance measurement and sustainability, we define a set of criteria, objectives and Key Performance Indicators that translates sustainability concepts to concrete humanitarian operations. Based on the Triple Bottom Line approach, the environmental and social dimensions are added to the economic dimension, which is standard in HSC literature and practice. The aim of this study is to set the basis for a Decision Support System (DSS) in operations planning.
|
Laura Laguna Salvadó, Matthieu Lauras, & Tina Comes. (2016). Towards a Monitoring System for American IFRC Logistics Network. In A. Tapia, P. Antunes, V.A. Bañuls, K. Moore, & J. Porto (Eds.), ISCRAM 2016 Conference Proceedings ? 13th International Conference on Information Systems for Crisis Response and Management. Rio de Janeiro, Brasil: Federal University of Rio de Janeiro.
Abstract: The International Federation of the Red Cross and Red Crescent (IFRC), is one of the many humanitarian organizations that are further developing their logistics network more decentralized structures with sub-regional networks. One of the main challenges identified is the need of monitoring tools to have a real-time overview of the whole logistics network state, and optimization of the associated operations through real-time decision support systems. Logistics departments of humanitarian organizations have not adopted the technological developments that are standard in the commercial sector due to critical differences, and the IFRC is not an exception. This paper presents a case study conducted with the American and Caribbean IFRC. We present user requirements and specifications for the design of a real-time monitoring system dedicated the sub-regional network. It particularly addresses the challenges to simplify remote data collection, visualization and analysis.
|
Laura Laguna Salvadó, Matthieu Lauras, Tina Comes, & Bartel Van de Walle. (2015). Towards More Relevant Research on Humanitarian Disaster Management Coordination. In L. Palen, M. Buscher, T. Comes, & A. Hughes (Eds.), ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management. Kristiansand, Norway: University of Agder (UiA).
Abstract: Humanitarian crisis require a responsive and agile response. The number of professional and volunteer organization involved in the response to humanitarian disasters has increased over the past year, making coordination more important than ever before. This paper discusses the main issues of Humanitarian Disaster Management (HDM) coordination and the different modes applied on the field. We argue that while these challenges have been addressed by scientific literature with dedicated solutions, there is still a considerable gap between humanitarian best practice and academic state of the art.
This paper proposes a field-oriented methodology to bridge this gap. We analyze the findings from field research on the Typhoon Haiyan response (Philippines, 2013) and deduce practitioners? requirements for HDM coordination support systems. Then we suggest a research agenda from a gap analysis comparing requirements with the existing solutions and the scientific approaches.
|