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Andrea Kavanaugh, Steven D. Sheetz, Riham Hassan, Seungwon Yang, Hicham G. Elmongui, Edward A. Fox, et al. (2012). Between a rock and a cell phone: Communication and information technology use during the 2011 Egyptian uprising. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: Many observers heralded the use of social media during recent political uprisings in the Middle East even dubbing Iran's post election protests a “Twitter Revolution”. We seek to put into perspective the use of social media in Egypt during the mass political demonstrations in 2011. We draw on innovation diffusion theory to argue that these media could have had an impact beyond their low adoption rates due to other factors related to demographics and social networks. We supplement our social media data analysis with survey data we collected in June 2011 from an opportunity sample of Egyptian youth. We conclude that in addition to the contextual factors noted above, the individuals within Egypt who used Twitter during the uprising have the characteristics of opinion leaders. These findings contribute to knowledge regarding the role of opinion leaders and social media, especially Twitter, during violent political demonstrations. Â© 2012 ISCRAM.
Steven Sheetz, Andrea Kavanaugh, Edward Fox, Riham Hassan, Seungwon Yang, Mohamed Magdy, et al. (2019). Information Uses and Gratifications Related to Crisis: Student Perceptions since the Egyptian Uprising. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: People use diverse sources of information, e.g., newspapers, TV, Internet news, social media, and face-to-face
conversations, to make sense of crises. We apply uses and gratifications theory (UGT) and structural equation
modeling to illustrate how using internet-based information sources since the political uprisings in Egypt influence
perceptions of information satisfaction. Consistent with expectations we find that content and process gratifications
constructs combine to explain information satisfaction, while social gratifications do not significantly influence
satisfaction in the context of a crisis. This suggests that UGT is useful for evaluating the use of information
technology in a context where information is limited in quantity and reliability.