Patrick C. Shih, Kyungsik Han, & John M. Carroll. (2014). Community incident chatter: Informing local incidents by aggregating local news and social media content. In and P.C. Shih. L. Plotnick M. S. P. S.R. Hiltz (Ed.), ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management (pp. 772–776). University Park, PA: The Pennsylvania State University.
Abstract: The emergence of social media provides an additional channel for broadcasting information to the public and support two-way communication between governmental stakeholders and the public during crisis. Research has focused on large-scale events, and few have investigated how social media can contribute to civic awareness and participation of small-scale incidents in a community-oriented context. Moreover, social media have been criticized because it is overabundant with noisy, inaccurate, and unprofessional information that are often misleading. This presents a serious challenge for community members to identify information that are relevant to a local incident. We introduce Community Incident Chatter (CIC), a smartphone application that is designed to aggregate information reported by formal news agencies and social media surrounding local incidents. Participants in a preliminary user study indicate that the community-oriented information presented in CIC is informative, relevant to the community, and has the potential of empowering community residents for responding to and managing local incidents.
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Saloni JD Vaghela, & Patrick C. Shih. (2018). WalkSafe: College Campus Safety App. In Kees Boersma, & Brian Tomaszeski (Eds.), ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management (pp. 983–993). Rochester, NY (USA): Rochester Institute of Technology.
Abstract: WalkSafe is a location-based app that notifies users of emergencies around them. The app is compared to The Pennsylvania State University's emergency notification system – PSUAlert, which provides time-based alerts. We identify weakness of the existing PSUAlert system and address them by introducing a location-based emergency notification system with the records of past incidents along with the type of emergency with respect to the user's location. We gathered user perception from 43 survey respondents that informed the design of the WalkSafe app. We use mixed-methods approach to evaluate WalkSafe with PSUAlert system as a baseline. We assess both systems with 22 participants by notifying them of the fake emergencies and asking them to use both systems to understand details regarding the emergency and its location. The pre- and post-surveys are evaluated using content analysis and paired t-test. Participant reported higher perceived convenience, perceived security, willingness to use, and willingness to share when using WalkSafe.
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Starr Roxanne Hiltz, Mark Pfaff, Linda Plotnick, & Patrick C. Shih. (2014). Message from the Conference program (Co-)Chairs. In and P.C. Shih. L. Plotnick M. S. P. S.R. Hiltz (Ed.), ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management (pp. 5–6). University Park, PA: The Pennsylvania State University.
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