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Patricia Quiroz-Palma, Ma Carmen Penadés, & Ana-Gabriela Núñez. (2019). Towards a Capability Model for Emergency Training Improvement. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: Giving adequate attention to training personnel within an organization to perform an activity of any kind
determines its success or failure. Training in emergency management is a key point and the participants must have
adequate preparation for each activity they carry out. The different activities in each emergency management
phase generate the appropriate training according to the role performed by stakeholders. The training is provided
through techniques and IT support tools that consolidate the knowledge imparted by the trainer. This paper
describes the initial steps in creating a capability model to support the training of stakeholders and ensure the
effectiveness of the response teams, as well as the appropriate actions of workers and citizens in an emergency.
Knowledge is consolidated through training, evaluation and feedback from practice. The proposed model is being
integrated in the QuEP framework to guide organizations in assessing and improving the management of their