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David Passenier, Jeroen Wolbers, Julia Mollee, Kees Boersma, & Peter Groenewegen. (2012). Formalization of crisis response coordination from a public inquiry report. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: We assess the usability of public inquiry report data to build a formal trace that can be used in later stages to create an agent model simulating crisis response coordination. The case taken is a train tunnel fire near the underground train station at Amsterdam Airport Schiphol that turned out to be harmless, but the incident illustrated key weaknesses in inter-organizational coordination causing a slower response than required in case of a more serious fire. We present a taxonomy of data problems resulting from our attempt to reconstruct a logical series of events. This highlights gaps or ambiguities in data pertaining to coordination practices, communication networks, situational properties and information and communication systems. Our formal trace cannot support all the report's claims that explain the failures in coordination. The report data show some critical problems, but can still serve as a basis for an information network model of the crisis. © 2012 ISCRAM.
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Heiko Roßnagel, & Olaf Junker. (2010). Evaluation of a mobile emergency management system – A simulation approach. In C. Zobel B. T. S. French (Ed.), ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings. Seattle, WA: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: Large public events such as sporting events, concerts, fairs and street festivals are quite common in metropolitan areas. Because of the high frequency of such events and the increasing number of involved parties, those being responsible for the organization and execution have to cope with increasing complexity and shortening time frames for planning and preperation. Because of the high concentration of passengers, unplanned incidents that occur during these public events can have devastating effects and can lead to crises and disasters. Emergency management systems that utilize mobile communication infrastructures can provide prompt information delivery to save human lives. In this paper we propose a system design for mobile emergency management and outline our approach of evaluating this system design using multi-agent based simulation. To make our simulation of passenger movements as realistic as possible we gathered empirical data for a large event as well as for normal rush hour traffic.
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Heiko Roßnagel, Jan Zibuschka, & Olaf Junker. (2011). On the effectiveness of mobile service notification for passenger egress during large public events. In E. Portela L. S. M.A. Santos (Ed.), 8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011. Lisbon: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: In this contribution we evaluate the effectiveness of mobile services for passenger egress of a train station during a large public event using an agent-based simulation approach. For this simulation we built a virtual replica of the Cologne central train station and collected empirical data on passenger numbers and their movements during a large public event. We simulate several different scenarios and compare the results using key performance indicators, such as time for egress. Our results show that dedicated cell broadcast messages under the described circumstances can be used to decrease evacuation time significantly and that the simulation can be used to quickly investigate the relevant key performance indicators needed to asses and evaluate the effectiveness of different notification and evacuation strategies.
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Anne-Francoise Rutkowski, Willem Van Groenendaal, Bartel A. Van De Walle, & Jan Pol. (2004). Decision support technology to support risk analysis and disaster recovery plan formulation: Towards IT and business continuity. In B. C. B. Van de Walle (Ed.), Proceedings of ISCRAM 2004 – 1st International Workshop on Information Systems for Crisis Response and Management (pp. 127–132). Brussels: Royal Flemish Academy of Belgium.
Abstract: The paper presents a four-phase action research project that was (and still is) conducted at the department of Information Management Customer Support and Operations (IM\CS&O) of a large multi-national company. The department is in charge of ICT-service continuity and has to produce ICT recovery plans that are integrated with the organization's overall Business Continuity plan. Interviews, Group Support System (GSS) technologies as well as a risk survey have been used to gather information and identify risks and threats. A systematic quantitative classification, measuring the impact of loss of ICT services on the company's business processes in terms of cost and risk will allow in the near future to utilize an economic decision model to prioritize the core activities of training and implementation of a recovery disaster plan. The research has made clear to the involved protagonists the necessity to share information, to develop awareness, and to formulate a shared recovery disaster plan to ensure ICT/business continuity and/or recovery when ICT disruptions occurs. © Proceedings ISCRAM 2004.
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Bogdan Tatomir, & Leon J.M. Rothkrantz. (2005). Crisis management using mobile ad-hoc wireless networks. In B. C. B. Van de Walle (Ed.), Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management (pp. 147–149). Brussels: Royal Flemish Academy of Belgium.
Abstract: In this paper we describe a disaster management system. It is assumed that each individual in the field is equipped with a PDA (Personal Digital Assistant) and that can communicate with other PDAs in the vicinity. Together the PDAs form an ad-hoc network. Users can enter their own observations to the PDA, like the position of victims, or a description of the current situation at particular location (e.g. smoke, emergency exits, traffic congestion). This information is entered in a special iconic language. Reversibly, the PDAs inform the users on the overall current situation of the crisis. In order to come to a shared view of the world, the knowledge that is present in the network has to be shared and fused. The proposed way to communicate is via a shared blackboard. This approach facilitates communication in a time and place independent way.
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