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Spyros Chrysanthopoulos, Theofanis Kapetanakis, Giannis Chaidemenos, Stelios Vernardos, Harris Georgiou, & Claudio Rossi. (2020). Emergency Response in Recent Urban/Suburban Disaster Events in Attica: Technology Gaps, Limitations and Lessons Learned. In Amanda Hughes, Fiona McNeill, & Christopher W. Zobel (Eds.), ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management (pp. 984–989). Blacksburg, VA (USA): Virginia Tech.
Abstract: Emergency response operations in large-scale urban/suburban disaster events is often addressed by the standard protocols and international guidelines for collapsed buildings, heavy debris, etc. However, a wide range of First Responder (FR) operations need to address various other contexts, work environments and hazards. In this paper, two real disaster events are explored as use cases for such urban/suburban FR operations, namely a flash flood and a wildfire, both in Attica, Greece (2017-2018). Based on our team's experience from these mobilizations and active participation in both these events as FR actor in the field, we present the challenges, the complexity of such multi-aspect disaster events, the limitations of emergency response, the technology gaps of the FR teams, as well as the lessons learned during these deployments. Finally, we make some notes on future prospects and possible advancements in tools and technologies that would greatly enhance the operational safety and readiness of the FR teams in such events.