Thomas Heverin, & Lisl Zach. (2010). Microblogging for crisis communication: Examination of twitter use in response to a 2009 violent crisis in the Seattle-Tacoma, Washington area. In C. Zobel B. T. S. French (Ed.), ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings. Seattle, WA: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: This research-in-progress paper reports on the use of microblogging as a communication and information sharing resource during a recent violent crisis. The goal of the larger research effort is to investigate the role that microblogging plays in crisis communication during violent events. The shooting of four police officers and the subsequent 48-hour search for the suspect that took place in the Seattle-Tacoma area of Washington in late November 2009 is used as a case study. A stream of over 6,000 publically available messages on Twitter, a popular microblogging site, was collected and individual messages were categorized as information, opinion, technology, emotion, and action-related. The coding and statistical analyses of the messages suggest that citizens use microblogging as one method to organize and disseminate crisis-related information. Additional research is in progress to analyze the types of information transmitted, the sources of the information, and the temporal trends of information shared.
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Oscar Durán, Catalina Esquivel, & Edward Ruiz. (2015). Sizing the Infrastructure and Architecture of Information for Risk Management. In L. Palen, M. Buscher, T. Comes, & A. Hughes (Eds.), ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management. Kristiansand, Norway: University of Agder (UiA).
Abstract: In Costa Rica, there is an acceptable work in the area of risk management and an advanced system of emergency response. However, it is recognized and accepted the lack of a comprehensive shared approach to manage disaster risk that involves the prevention of disasters in the National System for Disaster Risk Management (SNGR in Spanish). One of the main needs is the lack of a shared and accessible national platform of timely and updated information for risk management. Considering this weakness, we submitted a proposal to the authorities of the University of Costa Rica (UCR) and the Consejo Superior Universitario Centroamericano (CSUCA) that was sponsored by the Swiss Agency for Development and Cooperation (SDC). The project seek to develop an information platform which uses a Content Management System with meta data, semantic , taxonomic and georeferenced information for local, regional and national levels in Costa Rica. The system also serves as a network for data producers, analysts, users of public and private institutions, and of the population in general.
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Oscar Durán, Edward Ruiz, & Catalina Esquivel. (2016). Towards a Monitoring and Follow Up System for the Costa Rican Risk Management System. In A. Tapia, P. Antunes, V.A. Bañuls, K. Moore, & J. Porto (Eds.), ISCRAM 2016 Conference Proceedings ? 13th International Conference on Information Systems for Crisis Response and Management. Rio de Janeiro, Brasil: Federal University of Rio de Janeiro.
Abstract: The institutions that make up the Costa Rican Risk Management System are in charge of implementing the National Policy on Risk Management. It is necessary to highlight the scope of each institution regarding such implementation. This paper presents the proposal for a monitoring and follow up model. The monitoring to be implemented must process and provide precise information for decision making. This work presents the conceptual and methodological aspects for the aforementioned monitoring system.
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Jeannette N. Sutton, Leysia Palen, & Irina Shklovski. (2008). Backchannels on the front lines: Emergent uses of social media in the 2007 Southern California Wildfires. In B. V. de W. F. Fiedrich (Ed.), Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management (pp. 624–631). Washington, DC: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: Opportunities for participation by members of the public are expanding the information arena of disaster. Social media supports “backchannel” communications, allowing for wide-scale interaction that can be collectively resourceful, self-policing, and generative of information that is otherwise hard to obtain. Results from our study of information practices by members of the public during the October 2007 Southern California Wildfires suggest that community information resources and other backchannel communications activity enabled by social media are gaining prominence in the disaster arena, despite concern by officials about the legitimacy of information shared through such means. We argue that these emergent uses of social media are pre-cursors of broader future changes to the institutional and organizational arrangements of disaster response.
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