Amanda Langer, Marc-André Kaufhold, Elena Maria Runft, Christian Reuter, Margarita Grinko, & Volkmar Pipek. (2019). Counter Narratives in Social Media: An Empirical Study on Combat and Prevention of Terrorism. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: With the increase of terrorist attacks and spreading extremism worldwide, countermeasures advance as well. Often
social media is used for recruitment and radicalization of susceptible target groups. Counter narratives are trying
to disclose the illusion created by radical and extremist groups through a purposive and educational counter
statement, and to initiate a rethinking in the affected individuals via thought-provoking impulses and advice. This
exploratory study investigates counter narrative campaigns with regard to their fight and prevention against
terrorism in social media. Posts with strong emotions and a personal reference to affected individuals achieved
the highest impact and most reactions from the target group. Furthermore, our results illustrate that the impact of
a counter narrative campaign cannot be measured solely according to the reaction rate to their postings and that
further analysis steps are therefore necessary for the final evaluation of the campaigns.
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Jesse Blum, Genovefa Kefalidou, Robert Houghton, Martin Flintham, Unna Arunachalam, & Murray Goulden. (2014). Majority report: Citizen empowerment through collaborative sensemaking. In and P.C. Shih. L. Plotnick M. S. P. S.R. Hiltz (Ed.), ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management (pp. 767–771). University Park, PA: The Pennsylvania State University.
Abstract: In the past crisis sensemaking activities have primarily been controlled by professional emergency responders and the media. Social media, however, has the potential to see a shift towards more grassroots and ad hoc citizen engagement. This paper sets out our vision and our progress in implementation of a new online platform called 'Majority Report', which aims to empower citizen sensemaking activities around crisis events. The concept is to facilitate citizen volunteers to draw together a range of digital media (photographs, Tweets, videos, etc.) to present stories of crisis events, and thus demarcate arguments about different understandings in terms of the temporal ordering of event narrative components and their relations to each other. Through collaborative usages of the platform, accounts may be improved by others, and variants may be presented and compared to challenge existing assumptions and beliefs.
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Caroline Rizza, Ângela Guimarães Pereira, & Paula Curvelo. (2013). Do-it-yourself justice: Considerations of social media use in a crisis situation: The case of the 2011 vancouver riots. In J. Geldermann and T. Müller S. Fortier F. F. T. Comes (Ed.), ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management (pp. 411–415). KIT; Baden-Baden: Karlsruher Institut fur Technologie.
Abstract: On 15 June 2011, the ice hockey Stanley Cup final series between the Vancouver Canucks and the Boston Bruins took place in Vancouver. As the Vancouver Canucks were losing, riots started in downtown Vancouver. Social media were used to communicate between authorities and citizens, including the rioters. The media reporting on these events frame these communications with different narratives, which in turn raise different ethical considerations. This paper identifies those narratives and reflects upon the ideas of justice, fairness, responsibility, accountability and integrity as key ethical considerations. The paper also identifies some difficulties arising from the use of social media in crisis situations.
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Gian Piero Zarri. (2008). Representing and managing 'narrative' terrorism information. In B. V. de W. F. Fiedrich (Ed.), Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management (pp. 208–218). Washington, DC: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: In this paper, we evoke first the ubiquity and the importance of the so-called 'nonfictional narrative' information, with a particular emphasis on the terrorism- and crime-related data. We show that the usual knowledge representation and 'ontological' techniques have difficulties in finding complete solutions for representing and using this type of information. We supply then some details about NKRL, a representation and inferencing environment especially created for an 'intelligent' exploitation of narrative information. We will also supply some examples concerning a “terrorism in Southern Philippines” general context to illustrate our approach.
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