Rui Chen, Raghav H. Rao, Raj Sharman, Shambhu J Upadhyaya, & Catherine Cook-Cottone. (2010). Examination of emergency response from knowledge and psychology perspectives. In C. Zobel B. T. S. French (Ed.), ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings. Seattle, WA: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: This research-in-progress examines the roles of technology and human systems in supporting emergency response management through the dual perspectives of knowledge and psychology. Task critical knowledge is linked to organizational effectiveness in delivering business value and psychological factors characterize the unique challenges of an emergency context. This exploratory research is among the first to develop a theoretical model based on these two important yet understudied theoretical aspects. The article contributes to the research development in emergency response information systems and sheds light on the organizational response management practice.
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Zeno Franco, Katinka Hooyer, Tanvir Roushan, Casey O'Brien, Nadiyah Johnson, Bill Watson, et al. (2018). Detecting & Visualizing Crisis Events in Human Systems: an mHealth Approach with High Risk Veterans. In Kees Boersma, & Brian Tomaszeski (Eds.), ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management (pp. 874–885). Rochester, NY (USA): Rochester Institute of Technology.
Abstract: Designing mHealth applications for mental health interventions has largely focused on education and patient self-management. Next generation applications must take on more complex tasks, including sensor-based detection of crisis events, search for individualized early warning signs, and support for crisis intervention. This project examines approaches to integrating multiple worn sensors to detect mental health crisis events in US military veterans. Our work has highlighted several practical and theoretical problems with applying technology to evaluation crises in human system, which are often subtle and difficult to detect, as compared to technological or natural crisis events. Humans often do not recognize when they are in crisis and under-report crises to prevent reputational damage. The current project explores preliminary use of the E4 Empatica wristband to characterize acute aggression using a combination of veteran self-report data on anger, professional actors simulating aggressive events, and preliminary efforts to discriminate between crisis data and early warning sign data.
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Zeno Franco, Nina Zumel, John Holman, Kathy Blau, & Larry E. Beutler. (2009). Evaluating the impact of improvisation on the incident command system: A modified single case study using the DDD simulator. In S. J. J. Landgren (Ed.), ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives. Gothenburg: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: This study attempted to evaluate the utility of the Incident Command System (ICS) in varying disaster contexts. ICS is mandated in the United States and practitioners assert that it is an effective organizing system for emergency management. However, researchers contend that the utility of ICS is conflated with inter-team familiarity gained during ICS exercises. A military team-in-the-loop simulator was customized to represent the problems, resources, and command structures found in civilian led disaster management teams. A modified single case design drawn from behavioral psychology was used to explore possible casual relationships between changes team heterogeneity and performance. The design also allowed for the evaluation of improvisation on performance. Further, psychological factors that may underpin improvisation were explored. In addition to some preliminary empirical findings, the successes and difficulties in adapting the DDD simulator are briefly discussed as part of an effort to achieved greater interdisciplinary integration.
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