Konstantinos Konstantoudakis, Georgios Albanis, Emmanouil Christakis, Nikolaos Zioulis, Anastasios Dimou, Dimitrios Zarpalas, et al. (2020). Single-Handed Gesture UAV Control for First Responders – A Usability and Performance User Study. In Amanda Hughes, Fiona McNeill, & Christopher W. Zobel (Eds.), ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management (pp. 937–951). Blacksburg, VA (USA): Virginia Tech.
Abstract: Unmanned aerial vehicles (UAVs) have increased in popularity in recent years and are now involved in many activities, professional and otherwise. First responders, those teams and individuals who are the first to respond in crisis situations, have been using UAVs to assist them in locating victims and identifying hazards without endangering human personnel needlessly. However, professional UAV controllers tend to be heavy and cumbersome, requiring both hands to operate. First responders, on the other hand, often need to carry other important equipment and need to keep their hands free during a mission. This work considers enabling first responders to control UAVs with single-handed gestures, freeing their other hand and reducing their encumbrance. Two sets of gesture UAV controls are presented and implemented in a simulated environment, and a two-part user study is conducted: the first part assesses the comfort of each gesture and their intuitive association with basic flight control concepts; and the second evaluates two different modes of gesture control in a population of users including both genders, and first responders as well as members of the general populace. The results, consisting of both objective and subjective measurements, are discussed, hindrances and problems are identified, and directions of future work and research are mapped out.
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Kyriaki Christaki, Dimitrios Tsiakmakis, Ivanka Babic, Guillaume Inglese, Konstantinos Konstantoudakis, Gabriele Giunta, et al. (2022). Augmented Reality Points of Interest for Improved First Responder Situational Awareness. In Rob Grace, & Hossein Baharmand (Eds.), ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management (pp. 755–770). Tarbes, France.
Abstract: Situational awareness is a vital component of any disaster response mission, both in terms of first responder (FR) safety and efficiency. Points of interest (POI) can pertain to hazards known beforehand, risks discovered during the course of a mission, victims, entry and exit routes, important equipment, and more. Although communications and technical means can expand an individual FR’s situational awareness, they depend on clarity and can increase cognitive load, as this expanded volume of information must be held in each FR’s memory. Augmented reality (AR) can visualize POIs in context with the environment in a clear and intuitive way and reduce cognitive load as the don’t rely on a user’s memory. This paper presents an AR solution for FR team situational awareness, comprising four interconnected and collaborating situational awareness tools sharing a common pool of virtual POIs, alongside a range of different functionalities particular to each.
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Jonas Landgren. (2005). Shared use of information technology in emergency response work: Results from a field experiment. In B. C. B. Van de Walle (Ed.), Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management (pp. 35–41). Brussels: Royal Flemish Academy of Belgium.
Abstract: This paper presents results from a field experiment of IT-use in emergency response work of a fire crew. A prototype has been developed to probe for instances of sensemaking supported by IT-use in such work. The findings have been analyzed in relation to research on design of emergency management information systems and sensemaking theory. Key findings from the field experiment suggest that there is a potential conflict between the role-based emergency management information systems and the shared use of information technology of first responders. Further it is advocated that prototypes should be used to explore the extrinsic of the work practice difficult to uncover using only direct-observation or interviews.
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Vitaveska Lanfranchi, Suvodeep Mazumdar, & Fabio Ciravegna. (2014). Visual design recommendations for situation awareness in social media. In and P.C. Shih. L. Plotnick M. S. P. S.R. Hiltz (Ed.), ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management (pp. 792–801). University Park, PA: The Pennsylvania State University.
Abstract: The use of online Social Media is increasingly popular amongst emergency services to support Situational Awareness (i.e. accurate, complete and real-time information about an event). Whilst many software solutions have been developed to monitor and analyse Social Media, little attention has been paid on how to visually design for Situational Awareness for this large-scale data space. We describe an approach where levels of SA have been matched to corresponding visual design recommendations using participatory design techniques with Emergency Responders in the UK. We conclude by presenting visualisation prototypes developed to satisfy the design recommendations, and how they contribute to Emergency Responders' Situational Awareness in an example scenario. We end by highlighting research issues that emerged during the initial evaluation.
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Gitte Lindgaard, Devjani Sen, Milica Stojmenovic, Sonny Lundahl, Patrick Noonan, Cathy Dudek, et al. (2010). Deriving user requirements for a CBRNE support system. In C. Zobel B. T. S. French (Ed.), ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings. Seattle, WA: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: When an adverse event escalates into a criminal investigation, it becomes very difficult to control and combine information into a manageable format. The PROBE project addresses this problem by developing two generations of working prototypes capable of undergoing live field tests and evaluation by a wide-ranging community of CBRNE (Chemical, Biological, Radiological, Nuclear, Explosives) responders. The paper reports the derivation of preliminary user requirements for PROBE based on interviews and observations of a large-scale simulated CBRNE exercise. Five Human-Computer Interaction (HCI) researchers shadowed specialists representing different responder agencies (Emergency Medical Services, police, hazardous materials expert) during the three-hour exercise. Relying on cognitive ethnography, a variant of the concept of distributed cognition, video and audio recordings were merged with notes taken during the exercise and used to derive the preliminary user requirements. The study showed that these could be extracted from a relatively small set of behaviors and different types of utterances made by the active participants in the exercise. The paper concludes with a take-away message for researchers wishing to observe CBRNE exercises in which the command post event management team is collocated.
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Elizabeth Losh. (2007). The birth of the Virtual Clinic: Game spaces in the Virtual Practicum and the Virtual Terrorism Response Academy. In K. Nieuwenhuis P. B. B. Van de Walle (Ed.), Intelligent Human Computer Systems for Crisis Response and Management, ISCRAM 2007 Academic Proceedings Papers (pp. 551–556). Delft: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: The Interactive Media Laboratory at Dartmouth Medical School produces computer games and multimedia programs for public health preparedness. With Department of Homeland Security funding, the IML is developing the Virtual Terrorism Response Academy, which uses game technology to prepare first responders for rescue efforts in which hazardous materials may be involved. This paper looks at the history of the “Virtual Clinic” concept and the original rationale for creating what Max Boisot calls “epistemology space.” It also offers an account of the VRTA designers' responses to potential criticism from learning specialists in game studies who object that the game is too didactic and discourages trial-and-error by restraining the learner in the narrative conceit of a “simulation of a simulation.”.
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Andrea Marrella, Massimo Mecella, & Alessandro Russo. (2011). Collaboration on-the-field: Suggestions and beyond. In E. Portela L. S. M.A. Santos (Ed.), 8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011. Lisbon: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: In disaster scenarios, emergency operators/first responders need to collaborate in order to reach a common goal. The use of mobile devices and applications in these scenarios is very valuable as they can improve collaboration, coordination, and communication amongst team members. But there are also risks involved while using these mobile applications, e.g., decreasing of performance. Most of the tasks are highly critical and time demanding, e.g., saving minutes could result in saving people's life. Therefore, it is unacceptable to use systems that lack proper interaction principles. In this paper, we provide some suggestions, in the form of lessons learned and/or hints for possible future research activities, on how to effectively support on-the-field collaboration of emergency operators. Such suggestions are based on the authors' experience in a recently concluded successful research project on the use of mobile devices for supporting first responders.
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Masahiro Watanabe, Yu Ozawa, Kenichi Takahashi, Eri Takane, Tetsuya Kimura, Soichiro Suzuki, et al. (2021). Hardware Design and Tests of SMURF V1 Platform for Searching Survivors in Debris Cones. In Anouck Adrot, Rob Grace, Kathleen Moore, & Christopher W. Zobel (Eds.), ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management (pp. 849–866). Blacksburg, VA (USA): Virginia Tech.
Abstract: When a large-scale disaster such as earthquake occurs, a huge number of victims will be trapped under debris in a wide area. Rescue activities in debris are technically not easy and endanger the first responders. There are several methods for improving safety and efficiency of rescue operation, but their availability is limited to a certain area or short operating time. Our project called CURSOR is developing tools to comprehensively search victims using a large number of ground-based robots entering debris transported by aerial drones. Here we show the development of the exploration robot collecting information with several sensors. The robot system was designed based on the requirements and performance was evaluated by ruggedization tests and mobility tests. No critical problem was found in the durability, and the mobility showed as the same as the ordinary wheel. To improve the mobility, we are planning to apply a proposed unique track mechanism.
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Matthias Max, & Johannes Sautter. (2013). Analysis of a German first responder exercise: Requirements for exercise-support and simulation. In J. Geldermann and T. Müller S. Fortier F. F. T. Comes (Ed.), ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management (pp. 923–924). KIT; Baden-Baden: Karlsruher Institut fur Technologie.
Abstract: The work of first responders is marked by unpredictable situations, quick decisions and peak performance. Gathering all important information related to an emergency situation forms the basis for a meaningful and purposeful planning and action. For example during an accident scene the execution of complex individual orders is crucial. The many rescue facilities, rescue vehicles, and first responders needed lead to complex workflows. Real-life exercises are necessary to train controllers and first responders in handling these special situations, but are difficult and costly to organize. This paper gives a short overview of such an exercise and draws a rough practitioner-based vision of a potential simulation-based interactive system that could support exercise leaders and decision makers towards an effective utilization of real-life exercise data.
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Jyoti Laxmi Mishra, David K. Allen, & Alan D. Pearman. (2011). Activity Theory as a methodological and analytical framework for information practices in Emergency Management. In E. Portela L. S. M.A. Santos (Ed.), 8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011. Lisbon: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: Emergency situations are chaotic in nature. It is however, necessary to understand the context in which Emergency Responders work such that information practice issues can be highlighted and addressed by the system designers. In this paper, Activity Theory is proposed as a methodological and analytical framework to study information practices in the context of Emergency Management. Activity Theory aids in achieving a holistic approach to understanding the work activities context unlike some other analytical methodologies, as it focuses on use of artifacts for the interaction of humans with their environment. In this paper, an activity system model is used to investigate information practice issues of response phase of the emergency services in the UK. Using Activity Theory as an analytical framework, several tensions and contradictions emerged which keep the system unstable but which are also a source of innovation. It is also argued that Activity Theory can usefully be applied to the analysis of information practices over short period of time.
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Kayvan Yousefi Mojir, & Sofie Pilemalm. (2013). A framework for new actors in emergency response systems. In J. Geldermann and T. Müller S. Fortier F. F. T. Comes (Ed.), ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management (pp. 741–746). KIT; Baden-Baden: Karlsruher Institut fur Technologie.
Abstract: Using actors from different societal sectors can improve the response operation quality in emergency management. The different roles, tasks and responsibilities these actors have in response operations and the legal frameworks they work within influence their needs for proper information system support. There is thus a substantial need to study and systemize the concept of “new actors” before providing them with technical solutions. In this study, a framework is constructed showing 14 dimensions of new actors that need to be considered when new actors are studied in more detail.
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Jose M. Nadal-Serrano. (2010). Towards very simple, yet effective on-the-go incident response preplanning: Using publicly-available GIS to improve firefighters' traditional approach. In C. Zobel B. T. S. French (Ed.), ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings. Seattle, WA: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: Incident response preplanning has an increasing importance in today's Fire Brigades incident response. This paper presents some concepts that could be easily applied, supplying the firefighters with a simple, yet reliable tool that can be configured to include data available at the time of resource activation. This early information and the route map to the incident can be of big help for firefighters if presented in a convenient way. Offline (paper) backup solutions and the need for APIs that may be used to exploit geographic data are also discussed. Finally, a proof of concept setup is developed using GoogleMaps[TM] for the case of the City of Madrid, Spain.
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Babajide Osatuyi, & Michael J. Chumer. (2010). An empirical investigation of alert notifications: A temporal analysis approach. In C. Zobel B. T. S. French (Ed.), ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings. Seattle, WA: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: As the deployment of situational awareness mechanisms such as geothermal sensors, use of social network sites, and information and communication technologies (e.g., cell phones) become increasingly widespread to emergency responders, the problem of alert analysis has become very important. Broadcast of large amounts of alerts sent back to command centers for processing may impair the ability of analysts to connect dots that may otherwise adequately enable them to make informed decisions in a timely fashion. This paper investigates trends and patterns embedded in alert notifications generated over a given period of time in order to uncover correlations that may exist in the data. Data for this study are obtained from the National Center for Crisis and Continuity Coordination (NC4). We employ classical time series analysis to understand, explain and predict trends and patterns in the data. This work presents results obtained thus far in the quest for the effect of passage of time on alert patterns. Implications of this work in practice and research are discussed.
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Sofie Pilemalm, Tobias Andersson Granberg, Rebecca Stenberg, & Anders Axelsson. (2012). Emergency response in rural areas. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: In this study, security and safety in rural parts of Sweden is investigated. New ways of organizing for efficient response can be found in the extended collaboration between societal sectors and in utilizing the local social capital. New categories of first responders and their requirements are identified and we propose non-technical and technical solutions as support. The results' application to large-scale crises is discussed. © 2012 ISCRAM.
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Stephen Potter, & Gerhard Wickler. (2008). Model-based query systems for emergency response. In B. V. de W. F. Fiedrich (Ed.), Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management (pp. 495–503). Washington, DC: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: In this paper we describe the approach adopted and experiences gained during a project to develop a general architecture that aims to harness advanced sensor, modelling and Grid technologies to assist emergency responders in tackling emergencies (specifically fire emergencies). Here we focus on the command and control aspects of this architecture, and in particular, on a query-based approach that has been adopted to allow end users to interact with available models of physical and other phenomena. The development of this has provided a number of insights about the use of such models, which along with the approach itself, should be of interest to any considering similar applications.
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Stephen Potter, Austin Tate, & Gerhard Wickler. (2006). Using I-X process panels as intelligent to-do lists for agent coordination in emergency response. In M. T. B. Van de Walle (Ed.), Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management (pp. 272–281). Newark, NJ: Royal Flemish Academy of Belgium.
Abstract: The aim of this paper is to describe the I-X system with its principal user interface, the I-X Process Panel, its underlying ontology, , and how this panel can be used as an intelligent to-do list that assists emergency responders in applying pre-defined standard operating procedures in different types of emergencies. In particular, multiple instances of I-X Process Panels can be used as a distributed system to coordinate the efforts of independent emergency responders as well as responders within the same organization. Furthermore, it can be used as an agent wrapper for other software systems such as web services to integrate these into the emergency response team as virtual members. The heart of the I-X system is an automated planner that can be used to synthesize courses of action or explore alternative options manually.
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Raj Prasanna, Lili Yang, & Malcolm King. (2009). GDIA: A cognitive task analysis protocol to capture the information requirements of emergency first responders. In S. J. J. Landgren (Ed.), ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives. Gothenburg: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: As a partial requirement of the development of an information system for the UK fire and rescue services, this paper describes the development and application of a protocol capable of capturing the information requirements of fire and rescue first responders. After evaluating the existing techniques commonly used in difficult decision-making environments, a Goal Directed Information Analysis (GDIA) protocol is proposed. The clearly defined, repeatable steps of GDIA make it a requirements-gathering protocol which can be easily administered by an investigator without any prior knowledge or experience of the tool. This makes GDIA one of the very few information requirements-gathering protocols capable of capturing the requirements of the emergency-related domains.
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Raj Prasanna, Lili Yang, & Malcolm King. (2011). Evaluation of a software prototype for supporting fire emergency response. In E. Portela L. S. M.A. Santos (Ed.), 8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011. Lisbon: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: Despite recent work on information systems, many first responders in the UK Fire and Rescue Services (FRSs) are unable to develop sufficient understanding of the situation to enable them to make good decisions. As a partial requirement of the development of information system for the UK fire and rescue services, a software prototype consisting of a number of human computer interfaces are developed and subsequently evaluated to explore how to present useful information for firefighters during their response operations. This paper exclusively discusses the findings arising from end-user demonstration sessions conducted via participative type of prototype evaluation which is aimed to understand the appropriateness and usefulness of the proposed software prototype. This paper contributes to improve the designing of the human computer interfaces and human computer interaction for supporting fire fighters during fire emergency response.
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Hemant Purohit, Shreyansh Bhatt, Andrew Hampton, Valerie Shalin, Amit Sheth, & John Flach. (2014). With whom to coordinate, why and how in ad-hoc social media communities during crisis response. In and P.C. Shih. L. Plotnick M. S. P. S.R. Hiltz (Ed.), ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management (pp. 787–791). University Park, PA: The Pennsylvania State University.
Abstract: During crises directly affected people and observers join social media communities to discuss the event. They may share information relevant to response coordination, for example, specific resource needs. However, responders face a massive data overload and lack the time to monitor social media traffic for important and trustworthy information. To address these challenges, response teams may attempt manual filtering methods, resulting in limited coverage and quality. Hence, we propose a computational framework for extracting specific resource-related information, and an interface for identifying and engaging with influential participants in the dynamic, evolving social media community. Our approach helps to identify those virtual responders who serve both as sources and disseminators of important information to assist in coordinated emergency response.
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Quynh Nhu Nguyen, Antonella Frisiello, & Claudio Rossi. (2019). The Design of a Mobile Application for Crowdsourcing in Disaster Risk Reduction. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: Disaster Risk Reduction is a complex field in which a huge amount of data is collected and processed every day
in order to plan and run preparedness and response actions, which are required to get ready and to effectively
respond to natural disasters when they strike. This paper, which targets a wide audience, focuses on the design of
a mobile application that aims to integrate the crowdsourcing paradigm in current Disaster Risk Reduction
processes. The design process is integrated in the User Centred Approach, which we apply through a co-design
methodology involving end-users, iterative prototyping and development phases, and five in-field evaluations of
the implemented solution. We describe both the design activities and the results obtained from end-users�
feedbacks focusing on the perspective of first responders.
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Rahul Pandey, Brenda Bannan, & Hemant Purohit. (2020). CitizenHelper-training: AI-infused System for Multimodal Analytics to assist Training Exercise Debriefs at Emergency Services. In Amanda Hughes, Fiona McNeill, & Christopher W. Zobel (Eds.), ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management (pp. 42–53). Blacksburg, VA (USA): Virginia Tech.
Abstract: The adoption of Artificial Intelligence (AI) technologies across various real-world applications for human performance augmentation demonstrates an unprecedented opportunity for emergency management. However, the current exploration of AI technologies such as computer vision and natural language processing is highly focused on emergency response and less investigated for the preparedness and mitigation phases. The training exercises for emergency services are critical to preparing responders to perform effectively in the real-world, providing a venue to leverage AI technologies. In this paper, we demonstrate an application of AI to address the challenges in augmenting the performance of instructors or trainers in such training exercises in real-time, with the explicit aim of reducing cognitive overload in extracting relevant knowledge from the voluminous multimodal data including video recordings and IoT sensor streams. We present an AI-infused system design for multimodal stream analytics and lessons from its use during a regional training exercise for active violence events.
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Angel Ruiz-Zafra, Ana-Gabriela Núñez, Carmen Penadés, José H. Canós-Cerdá, & Marcos R. S. Borges. (2014). SUCRE: Supporting users, controllers and responders in emergencies. In and P.C. Shih. L. Plotnick M. S. P. S.R. Hiltz (Ed.), ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management (pp. 255–259). University Park, PA: The Pennsylvania State University.
Abstract: We use the term “Personal Safety Assistants” (PSAs) to refer to a family of mobile information systems that intend to reduce the risks of both citizens and responders in emergency responses. Using their mobile devices, they can access to personalized views of the emergency plans including context-aware evacuation instructions or real time guidance to specific locations for rescue operations, among others. Additionally, both responders and citizens act as context sources sending fresh information (e.g. pictures of damaged areas) to the command and control center, increasing situational awareness. In this paper, we show how the SUCRE infrastructure collects and processes contextual information to improve the information infrastructure during responses. We describe the current status of the system and outline the incoming enhancements.
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Johannes Sautter, Janina Hofer, Sven Wirth, Wolf Engelbach, Matthias Max, Tanel Tenso, et al. (2014). Local-specific resource planning for mass casualty incidents. In and P.C. Shih. L. Plotnick M. S. P. S.R. Hiltz (Ed.), ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management (pp. 503–507). University Park, PA: The Pennsylvania State University.
Abstract: In the situation of mass casualty incidents in Germany the questions that always remain are what and how much resources are needed to provide the best response. Furthermore, there are many local-specific constraints that exist, such as the density of hospitals nearby, what their surgery capacities are like, the distance between the local rescue bases and the incident scene as well as the level of preparedness of first responders. This paper describes an organisational approach to elaborate the specific tactical strategies that take part in preparedness planning. Furthermore, this paper will give insight and explore a simulation information system to support local medical response managers in elaborating those strategies in an office environment.
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Gayane Shalunts, Gerhard Backfried, & Prinz Prinz. (2014). Sentiment analysis of German social media data for natural disasters. In and P.C. Shih. L. Plotnick M. S. P. S.R. Hiltz (Ed.), ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management (pp. 752–756). University Park, PA: The Pennsylvania State University.
Abstract: Analysis of social media and traditional media provides significant information to first responders in times of natural disasters. Sentiment analysis, particularly of social media originating from the affected population, forms an integral part of multifaceted media analysis. The current paper extends an existing methodology to the domain of natural disasters, broadens the support of multiple languages and introduces a new manner of classification. The performance of the approach is evaluated on a recently collected dataset manually annotated by three human annotators as a reference. The experiments show a high agreement rate between the approach taken and the annotators. Furthermore, the paper presents the initial application of the resulting technology and models to sentiment analysis of social media data in German, covering data collected during the Central European floods of 2013.
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Spyros Chrysanthopoulos, Theofanis Kapetanakis, Giannis Chaidemenos, Stelios Vernardos, Harris Georgiou, & Claudio Rossi. (2020). Emergency Response in Recent Urban/Suburban Disaster Events in Attica: Technology Gaps, Limitations and Lessons Learned. In Amanda Hughes, Fiona McNeill, & Christopher W. Zobel (Eds.), ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management (pp. 984–989). Blacksburg, VA (USA): Virginia Tech.
Abstract: Emergency response operations in large-scale urban/suburban disaster events is often addressed by the standard protocols and international guidelines for collapsed buildings, heavy debris, etc. However, a wide range of First Responder (FR) operations need to address various other contexts, work environments and hazards. In this paper, two real disaster events are explored as use cases for such urban/suburban FR operations, namely a flash flood and a wildfire, both in Attica, Greece (2017-2018). Based on our team's experience from these mobilizations and active participation in both these events as FR actor in the field, we present the challenges, the complexity of such multi-aspect disaster events, the limitations of emergency response, the technology gaps of the FR teams, as well as the lessons learned during these deployments. Finally, we make some notes on future prospects and possible advancements in tools and technologies that would greatly enhance the operational safety and readiness of the FR teams in such events.
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