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Henrik Artman, Joel Brynielsson, Björn J.E. Johansson, & Jiri Trnka. (2011). Dialogical emergency management and strategic awareness in emergency communication. In E. Portela L. S. M.A. Santos (Ed.), 8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011. Lisbon: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: This paper introduces two concepts-dialogical emergency management and strategic awareness-as means to use and understand the content of social media for the purpose of emergency communication. Dialogical emergency management denotes that the emergency management organizations follow what people publish in various social media on emergencies and ongoing emergency response, and then adjust their information strategies in a way that matches the expectations and needs for emergency information of the public. The concept of strategic awareness suggests that it is essential to have an understanding of the receiver (public) of emergency information but also to have an understanding of the receivers' idea about the emergency and emergency response. Hence, the notion of strategic awareness incorporates structured awareness of how people interpret, value, and reacts on communication based on what they think about the sender's (emergency management organization's) actual intentions and motives.
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Carole Adam, & Hélène Arduin. (2022). Finding and Explaining Optimal Screening Strategies with Limited Tests during the COVID-19 Epidemics. In Rob Grace, & Hossein Baharmand (Eds.), ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management (pp. 102–115). Tarbes, France.
Abstract: The COVID-19 epidemics has now lasted for 2 years. A vaccine has been found, but other complementary measures are still required, in particular testing, tracing contacts, isolating infected individuals, and respecting sanitary measures (physical distancing, masks). However these measures are not always well accepted and many fake news circulate about the virus or the vaccine. We believe that explaining the mechanisms behind the epidemics and the reasons for the sanitary measures is key to protect the general population from disinformation. To this end, we have developed a simple agent-based epidemic simulator that includes various screening strategies. We show that it can be used to compare the efficiency of various targeting strategies, starting date, and number of daily tests. We also ran an optimisation algorithm that proves that the best strategies consist in testing widely and early. Our simulator is already available to play online, to raise awareness in the general population.
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Susanna Nilsson, Joel Brynielsson, Magdalena Granasen, Charlotte Hellgren, Sinna Lindquist, Mikael Lundin, et al. (2012). Making use of new media for pan-European crisis communication. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: Social or new media have over the past years become an integrated part of human communication, both as a means to establish and maintain social relationships, but also as a means of sharing and co-creating information. New media comes with an array of possibilities for individuals as well as organisations, corporations and authorities. Within the field of crisis communication new media possibilities, such as online sharing and social networking, has had an impact on the way crisis information is disseminated and updated. This paper addresses the issues related to using new media as a means of communicating crisis information and broadcasting alerting messages to the general population, and also discusses the role of new media in future pan-European alerting. It focuses on current and on-going research on social media for crisis communication. An extensive systematic literature review was done to identify factors that affect the use of social media for alerting and warning. These factors were mirrored in experiences, collected through interviews, in crisis communication organisations in three European regions (Sweden, Czech Republic and Spain). The factors finally form the basis for suggestions regarding the design of technological tools for both communication and information collection as part of a pan-European alerting system. © 2012 ISCRAM.
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