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Elina Ramsell, Tobias Andersson Granberg, & Sofie Pilemalm. (2019). Identifying functions for smartphone based applications in volunteer emergency response. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: Emergency response organisations struggle with resource constraints and thereby faces challenges in providing
high-quality public services. Utilising voluntary first responders is one way to address these challenges. There
are different types of volunteers who can help at an emergency site, e.g. citizen volunteers or voluntary
professionals from other occupations. To successfully engage with and utilise these resources, adequate
information and communication technology (ICT) is necessary. In this meta-study, combining and further
exploring two previous studies, the aim is to identify, analyse and evaluate suitable functions for smartphone
applications that can be used to dispatch and support volunteers. The results show that the functions can be
divided into essential ones that are necessary for the response to work at all, and others that might contribute to a
more effective response. The study also shows that the same functions can be used for different volunteer
Esteban Bopp, Johnny Douvinet, & Damien Serre. (2019). Sorting the good from the bad smartphone application to alert residents in case of disasters – Experiments in France. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: The number of smartphone applications to alert and inform the population in a risk situation in France is too large
and these solutions are still unknow by the population. This study proposes an evaluation protocol based on various
indicators, which take into account the capacity of the applications to send a targeted alert, their attractiveness, the
ability of individuals to emit information and number of hazards considered. The results obtained on 50
applications deployed in France show that very few of them meet the objectives of the alert, in the sense defined
by civil security, because of a single-risk approach, a unique sense of communication, and the low acceptance of
these solutions by citizens.
Henry Agsten. (2020). Effects of Smartphone-Based Alerting on Reducing Arrival Times for Volunteer Fire Departments. In Amanda Hughes, Fiona McNeill, & Christopher W. Zobel (Eds.), ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management (pp. 990–994). Blacksburg, VA (USA): Virginia Tech.
Abstract: This practitioner paper describes the efforts of a volunteer fire department in Germany to reduce the time to arrive at a place of emergency. It presents the former situation, identifies reasons for delays and highlights the volunteers' first years in utilizing an existing smartphone application for alert and response as a mean to optimize their times of arrival. The paper finally evaluates the effects of the application's usage.