Jaco Appelman, Elisabeth A. M. Van De Kar, Mariëlle Hengst-Bruggeling, Josine Van De Ven, & Paul Burghardt. (2006). A service elicitation process for crisis management technologies. In M. T. B. Van de Walle (Ed.), Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management (pp. 352–361). Newark, NJ: Royal Flemish Academy of Belgium.
Abstract: New information technological applications, that aim to support better professional responses to incidents and crises' are being developed at an increasing rate. We observe in almost any disaster that actions by civilians also contribute substantially to alleviation of the effects of a crisis. We are largely unaware what crisis management services would be of use to civilians under these particular circumstances; just as it is difficult for users to specify requirements for services based on novel technologies. These insights guided the design of a service elicitation approach that can be repeatedly used for different user groups. In this paper we introduce a design methodology and discuss outcomes of a first test-session. We reflect in the conclusions on improvements to the design.
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